Priority Ford Norfolk

Everything went as promised. Had a recall on my wiper motor which was replaced at the dealership, and all went as planned. cudos to the service department for taking care of th Had a recall on my wiper motor which was replaced at the dealership, and all went as planned. cudos to the service department for taking care of this as quickly as possible. More

I had appointment at 8:45 am for oil change and state inspection and they call me at 6:30 pm to pick up my car this was ridiculous have me all day long waiting for my car just for that and When I called inspection and they call me at 6:30 pm to pick up my car this was ridiculous have me all day long waiting for my car just for that and When I called the service advisor wasn’t available to pick up the phone so no body could help accordingly the receptionist More

Their prices are more than reasonable. They provide transportation to and from the service center. I’ve had a good experience taking my car here for service. They provide transportation to and from the service center. I’ve had a good experience taking my car here for service. More

This was the most positive experience we have ever had purchasing a vehicle. Every staff member we encountered was kind, professional and knowledgeable. Our salesman was top notch! He did all he could to purchasing a vehicle. Every staff member we encountered was kind, professional and knowledgeable. Our salesman was top notch! He did all he could to help us and make this purchase possible. More

This place rocks from the start from sales to completion of all the Managers involved. Do yourself a favor and buy your next new or used vehicle from these guys. You won’t be disappointed. Great job guys! of all the Managers involved. Do yourself a favor and buy your next new or used vehicle from these guys. You won’t be disappointed. Great job guys! More

Great service. Would definitely go back for future service. Service done in a timely manner. Would definitely go back for future service. Service done in a timely manner. More

Very Friendly and helpful Staff. Thank you Shamar and Naomi. I have no experience with the Service Department yet. Thank you Shamar and Naomi. I have no experience with the Service Department yet. More

Setting up the appointment online was quick and easy. I arrived early and was immediately taken care of. I needed a state inspection, oil change, tire rotation, and a recall service. The service was exce I arrived early and was immediately taken care of. I needed a state inspection, oil change, tire rotation, and a recall service. The service was excellent. The service advisor, Vannah, was very helpful and kept me advised of the status and called when the service was done. Pickup was just as easy and efficient. Priority Ford is my go to dealer. More

I'm only giving it a 2 star rating this visit only because this was the first service I've received and it wasn't the normal. For starters I had an appointment for my state inspection. I dropped my ve because this was the first service I've received and it wasn't the normal. For starters I had an appointment for my state inspection. I dropped my vehicle off 4 hours before my appointment and my vehicle still didn't get completed until the next day. On my state inspection, I was failed due to my aftermarket fog lights and a possible leak from a clamp on my muffler. My fog lights were the same aftermarket from the year prior so why was one inspector able to pass my fog lights and this year they were unable to pass. Then I went and got a second opinion on my exhaust and nothing was found. Triple A passed my vehicle with no issues and had my vehicle back 6 hours after I dropped it off. Overall the services I have been receiving for the last couple years have been great. This one visit wasn't so pleasant. I was highly disappointed in the knowledge of the technician(s). More

Service was excellent. I was kept informed as service was provided. Vannah was very professional. I was kept informed as service was provided. Vannah was very professional. More