Priority Ford Norfolk

2016 Chevy Malibu LT tire pressure monitoring sensor issues... I bought my car from this dealership, and they said to always bring it to this location for servicing... This is the ONLY place I've issues... I bought my car from this dealership, and they said to always bring it to this location for servicing... This is the ONLY place I've had air added to tires or had wheel rotations or tire pressures checked. I showed up because my tire pressure monitoring system needed servicing, only two looked to be working properly. As they started servicing my car they said my tire valve caps were over-tightened and getting them lose would risk damaging the tire pressure sensors. (As a reminder, this place was the last place to add air to my tires). The mechanic said the "light was already gone on the dash" and suggested the only tire pressure monitoring sensor that needed to be replaced was the right rear which would have costed me $195. I regretfully agreed. They replaced it, returned my car, and I instantly noticed the R/R sensor still flashing showing an incorrect reading. Was told to drive it around a few miles and it would "reset". So I did, nothing happened, everything was the same as when I went in in the first place. So I went back and this time the supervisor, Kevin, took my car, and tried some things, but when he returned my car to me he then said he tried to reset my sensors, but now NONE of my tire pressure sensors were working (including the brand new one they just installed and charged me for) and to take it down to Priority Chevrolet. (Keep in mind at least two worked when I went in...) So I had to leave the dealership that charged me $195 to go to Priority Chevrolet, who is now wanting to charge me $150 dollars for diagnostic testing...because they have no idea what the mechanic and Kevin did at the first dealership... In short, I took my car to these "professionals" to fix a problem. I spent 7 hours in dealerships today, and spent $195 for them to return my car to me in WORSE condition than it was in when I brought it in. This place is a joke. I am not a mechanic... That's why I take my car to the place the dealership where I got the car is telling me to take it to for servicing. It is absolutely not right that I paid money for them to make the problem worse, and I still have to go to another dealership...and pay more for just for them to try and diagnose the problem. In all honesty, they've been butchering my tire pressure and tire pressure monitoring sensors since I bought the car in 2020. They were telling me to go to Chevy Malibu forums to try and read up on the problem, and I honestly thought I was taking my car to professional mechanics and I didn't think after spending $195 on for their expertise they'd be telling me that. I dunno. Never again. More

The worst service department and customer service . They are full of excuses and my car is still not fixed.This has been going on since March 28 th.its now the 11 of May.Our neighbor said for us to call They are full of excuses and my car is still not fixed.This has been going on since March 28 th.its now the 11 of May.Our neighbor said for us to call the state attorney general's office and they will help us More

Everything went as promised. Had a recall on my wiper motor which was replaced at the dealership, and all went as planned. cudos to the service department for taking care of th Had a recall on my wiper motor which was replaced at the dealership, and all went as planned. cudos to the service department for taking care of this as quickly as possible. More

I had appointment at 8:45 am for oil change and state inspection and they call me at 6:30 pm to pick up my car this was ridiculous have me all day long waiting for my car just for that and When I called inspection and they call me at 6:30 pm to pick up my car this was ridiculous have me all day long waiting for my car just for that and When I called the service advisor wasn’t available to pick up the phone so no body could help accordingly the receptionist More

Their prices are more than reasonable. They provide transportation to and from the service center. I’ve had a good experience taking my car here for service. They provide transportation to and from the service center. I’ve had a good experience taking my car here for service. More

This was the most positive experience we have ever had purchasing a vehicle. Every staff member we encountered was kind, professional and knowledgeable. Our salesman was top notch! He did all he could to purchasing a vehicle. Every staff member we encountered was kind, professional and knowledgeable. Our salesman was top notch! He did all he could to help us and make this purchase possible. More

This place rocks from the start from sales to completion of all the Managers involved. Do yourself a favor and buy your next new or used vehicle from these guys. You won’t be disappointed. Great job guys! of all the Managers involved. Do yourself a favor and buy your next new or used vehicle from these guys. You won’t be disappointed. Great job guys! More

Great service. Would definitely go back for future service. Service done in a timely manner. Would definitely go back for future service. Service done in a timely manner. More

Very Friendly and helpful Staff. Thank you Shamar and Naomi. I have no experience with the Service Department yet. Thank you Shamar and Naomi. I have no experience with the Service Department yet. More

Setting up the appointment online was quick and easy. I arrived early and was immediately taken care of. I needed a state inspection, oil change, tire rotation, and a recall service. The service was exce I arrived early and was immediately taken care of. I needed a state inspection, oil change, tire rotation, and a recall service. The service was excellent. The service advisor, Vannah, was very helpful and kept me advised of the status and called when the service was done. Pickup was just as easy and efficient. Priority Ford is my go to dealer. More