Priority Ford Norfolk

After trying to get in with my usual Priority Dealer (Chevrolet) for oil and filter/fuel filter replacement on my 2020 GMC Sierra 2500 Denali, I was told it would be a few weeks. I decided to call the P (Chevrolet) for oil and filter/fuel filter replacement on my 2020 GMC Sierra 2500 Denali, I was told it would be a few weeks. I decided to call the Priority Ford Dealership to see if could have the service performed here. They were quick to get me in, even though I didn't own a Ford, I was connected with Amanda Elliott to get my service taken care of. She was amazing and extremely accommodating. My drive is about an hour from Currituck NC and she made sure my truck was in and out as soon as possible! I've always received excellent service at Priority Chevrolet, but the quickness of getting in was a game changer! Thanks for excellent service and experience! More

Excellent customer Service, Amanda is always helpful and makes sure all items that need service is always taken care of. makes sure all items that need service is always taken care of. More

We came in for state inspection and other work. Kevin Brink welcomed us and explained everything very well. He was pleasant and attentive to our needs. He was genuinely a kind human being. Very rar Kevin Brink welcomed us and explained everything very well. He was pleasant and attentive to our needs. He was genuinely a kind human being. Very rare to experience that these days. The work was done to satisfaction. The only thing we can think of ( not much ) was the technician did not reset the oil life or top off the windshield wiper fluid. I thought that was standard operating procedure. But overall., a great experience. More

Service manager was very friendly and extremely nice. He checked my mileage and told me I was close to an oilchange! He saved me from having to come back for that! He checked my mileage and told me I was close to an oilchange! He saved me from having to come back for that! More

Awesome customer Service ♥️♥️♥️ Wait time was very short ... see y'all next time ..... Thank You and your team ♥️♥️ ... see y'all next time ..... Thank You and your team ♥️♥️ More

Courteous, professional and prompt in time. My technician made sure she understood what the issue was and kept me informed of my status via text which was perfect for me. I have had no issues w My technician made sure she understood what the issue was and kept me informed of my status via text which was perfect for me. I have had no issues with the service that was provided. The recommendations was great information as well. More

Dealership will not honor warranty. Car purchased 2020 with 34000 miles. Took my car to a different merchant for an oil change and was told that that voided my warranty. Nothing in my w Car purchased 2020 with 34000 miles. Took my car to a different merchant for an oil change and was told that that voided my warranty. Nothing in my warranty terms mention that I can’t have maintenance at another location. Due to the service tech being so unprofessional I chose to not go back. Even with lifetime oil changes. More

curteous and timely with service work, improtant to communicate with customer and have vehicle ready when promised. Amanda Elliot my service adviser always good at this. communicate with customer and have vehicle ready when promised. Amanda Elliot my service adviser always good at this. More

I have purchased 3 vehicle's from Priority Auto group. Priority Ford has the worst customer service I have ever dealt with. When it comes to this dealership you are not a Priority to them. Had my vehicle Priority Ford has the worst customer service I have ever dealt with. When it comes to this dealership you are not a Priority to them. Had my vehicle for 17 days . Would not even call me to let me know anything about anything. And when calling no one would answer . And no one would call you back. They will text you and tell you if you have any questions about your vehicle text this number and never respond. Had my vehicle for 17 days said they could not find anything wrong,charged me 100$ for a tow and burned all my gas . Took them 15 days to just drive it . But had it towed there the day before my appointment which I scheduled 2 weeks in advance. Left chalk on my window,went through my center console and left the lid up after going through it . The quick lane quick lube that is next door that is affiliated with Priority Ford is the kind of place that will say thing like.. hey your brake fluid is dark and smells burnt ...or your tire air is low . We can put some racing air in your tire type of place. Stay away from Priority Ford. They are the worst dealership with the worst customer services you will ever come across . I highly recommend that you take your vehicle to any other Priority automotive dealership . Do yourself and your friends a favor and stay away More