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Priority Ford Norfolk

Norfolk, VA

4.6
514 Reviews

7520 North Military Highway

Norfolk, VA

23518

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Showing 514 reviews

October 10, 2024

Experienced and knowledgeable sales people that help you make the right decision when buying a car. More

by samantharuffin757
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shamar Godfrey, Naomi Simmons
Oct 10, 2024 -

Priority Ford Norfolk responded

We appreciate you taking the time to share your feedback! It's great to know that our sales team provided you with such a positive car-buying experience at Priority Ford Norfolk. We hope you enjoy your new ride, thank you for choosing us!

October 10, 2024

We went in on Saturday morning just looking for a new car/truck. Everyone was pleasant and easy to work with during our visit. Norman, our salesperson was personable and made the process very easy. I sti More

by bmiller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence Gregory, Norman Hassell
Oct 10, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that Norman, and the Priority Ford Norfolk team made your car-buying experience so smooth and enjoyable. Thank you for choosing us and enjoy your new vehicle!

October 10, 2024

I took my truck in for oil change and state inspection and was finished in under 2 hours. I was a happy customer. More

by jerryevans46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Brink
Oct 11, 2024 -

Priority Ford Norfolk responded

We're glad to hear you had a positive experience with your truck's service at Priority Ford Norfolk! Thank you for sharing, and we look forward to serving you again in the future.

October 10, 2024

Kevin was helpful, called with the prices before they started the work. Even though they did not address the ECM tire pressure sensor, they did address my main issue. More

by KathyE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin in quick lane, Norman Marable, Clyde Woodberry
Oct 11, 2024 -

Priority Ford Norfolk responded

We're glad to hear Kevin was helpful and communicated well during your visit at Priority Ford Norfolk. We appreciate your feedback and hope we can assist with any future needs!

October 09, 2024

Easy in and out for service on my 2015 F150. Martha in the Quick Lane service was excellent. More

by boardhead9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martha in Quick Lane service
Oct 09, 2024 -

Priority Ford Norfolk responded

We're so glad to know that Martha provided absolute customer care throughout your experience and that our team got you back on the road quickly! Thank you for sharing your feedback, come see us again at Priority Ford Norfolk!

October 08, 2024

Everyone is friendly, and this time my car was ready within an hour of opening, whereas before I had to keep getting sent home without my safety inspection. I tried a t least 5 times to have this done, More

by Christee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Mertz
Oct 09, 2024 -

Priority Ford Norfolk responded

Christee, we're glad to hear that your recent visit was a smoother experience at Priority Ford Norfolk. Thank you for your patience and understanding; we appreciate having you as our customer!

October 07, 2024

Wouldn't drop off over weekends, took several calls to get a sratus update. Once connected to tight person it went better, but should have updates. Dropped car Sat, appt Mon 9:30am, no update until 3 days More

by Diane & Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't recall name, was service not sales, Peppy Bonocore, Heidi Allen
Oct 09, 2024 -

Priority Ford Norfolk responded

Hi there, Thank you for sharing your experience. I apologize for any communication issues throughout your vehicle's service as this does not reflect the accessible communication we strive to provide to our customers. While we're glad to hear that our team efficiently assisted in resolving the issues you were experiencing with your vehicle, we'll certainly use the feedback that you have shared here to improve our customer experience moving forward. Should you wish to discuss your visit in more detail or if you have further concerns, please don't hesitate to reach out directly. Thank you, Fred Phillips - Service Manager - 757.840.4951

October 07, 2024

Priority Ford in Norfolk provides excellent customer service, knowledgeable staff, and a smooth, hassle-free drop-off and delivery. Thank you, Martha, for answering all of my questions and explaining t More

by ADDIEUSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martha
Oct 07, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that Martha and the team at Priority Ford Norfolk provided you with excellent service and a seamless experience. Thank you for choosing us, and we're here if you have any more questions in the future!

October 07, 2024

Courteous, Knowledgeable, and Professional describes Amanda on getting my cars serviced in a timely manner. More

by J.P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Gary Linzie very courteous and attentive on getting us back in our vehicle once serviced., Naomi Simmons
Oct 07, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that Amanda provided you with courteous and professional service at Priority Ford Norfolk. Thank you for sharing your experience, and we look forward to assisting you again in the future!

October 06, 2024

Sales team, salesman Shamar, was courteous, professional and answered all of my questions. The entire truck buying experience was fast and straight forward. Highly recommend visiting Priority Ford Norfolk i More

by JC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shamar Godfrey
Oct 07, 2024 -

Priority Ford Norfolk responded

JC, we're delighted to hear that Shamar and the Priority Ford Norfolk team provided you with a smooth truck buying experience. Thank you for recommending us! Enjoy your new ride!

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