Priority Ford Norfolk

Thorough and professional. Priority's expertise and attention to detail keeps my car running at peak efficiency. Priority's expertise and attention to detail keeps my car running at peak efficiency. More

There was an error in the paperwork which I did not catch but you did. It resulted in my favor. That was very responsible of your financial officer. but you did. It resulted in my favor. That was very responsible of your financial officer. More

Dear Kevin, I hope this message finds you well. I wanted to take a moment to express my heartfelt gratitude for the exceptional service you provided to my daughter recently. She experienced a well. I wanted to take a moment to express my heartfelt gratitude for the exceptional service you provided to my daughter recently. She experienced a flat tire while traveling out of town, and your assistance was invaluable in ensuring she could continue her journey without further inconvenience. Your professionalism, care, and attention to detail were truly remarkable. As a parent, knowing that my daughter was in capable hands during such a stressful situation brought me immense relief. Your willingness to go above and beyond to ensure her comfort and safety did not go unnoticed. She was thoroughly impressed with the level of service she received, describing the experience as having the "wow factor." Please accept my sincerest thanks for your outstanding service. Your dedication to customer satisfaction is exemplary and speaks volumes about your commitment to your profession. It is clear that you not only possess expertise in your field but also a genuine concern for the well-being of your customers. I will not hesitate to recommend your services to friends and family in the future. Thank you once again for making a potentially difficult situation much easier to manage. Your efforts are deeply appreciated. Warm regards, Ricky Richardson More

Great communication. Look through history to make sure service was not repeated in relation to every five years needed it. Made a video of the car with the narration. Ver Look through history to make sure service was not repeated in relation to every five years needed it. Made a video of the car with the narration. Very professional.. Quality service. More

They greeted me pleasantly and checked me in quickly-the work was done to my satisfaction work was done to my satisfaction More

I feel Priority Ford has the only service department I’ve ever done business with that truly cares about it’s relationship with their customers. They have caring service managers that listen and mechanics ever done business with that truly cares about it’s relationship with their customers. They have caring service managers that listen and mechanics that take pride in their work. More

They took the time to explain everthing to me. They did a WONDERFUL JOB!!! Excellent TEAM!!! They did a WONDERFUL JOB!!! Excellent TEAM!!! More

Lauren was extremely helpful in getting my car in for the service I needed. She helped me get checked out quickly when I picked it up. She even recommended I use my points to pay for the service so I didn’t service I needed. She helped me get checked out quickly when I picked it up. She even recommended I use my points to pay for the service so I didn’t have to pay anything. More

I enjoyed taking my car to Priority for recall service. Katie was very pleasant and and easy to work with. Katie was very pleasant and and easy to work with. More

Martha was amazing! She explained everything we were having done, went over the costs. All with a smile on her face. She was very personable, and I enjoyed chatting with She explained everything we were having done, went over the costs. All with a smile on her face. She was very personable, and I enjoyed chatting with her. More