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Priority Ford Norfolk

Norfolk, VA

4.6
514 Reviews

7520 North Military Highway

Norfolk, VA

23518

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Showing 514 reviews

October 24, 2024

Kevin waited on me when I dropped my car off and he was extremely helpful, professional and pleasant. When I picked up my car, a young blonde woman helped me, I don't know her name, but she too was very More

by Slinky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Brink
Oct 25, 2024 -

Priority Ford Norfolk responded

Thank you for sharing your experience with us at Priority Ford Norfolk! We're delighted to hear that both Kevin and our team member provided helpful and pleasant service during your visit. We appreciate the feedback and look forward to assisting you again in the future!

October 24, 2024

The service center at Priority Ford is excellent. The staff and technicians are top notch and professional. More

by lbarrett.1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martha and Lauren in the Quick Lane
Oct 25, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that you had an excellent experience with our service center at Priority Ford Norfolk. Thank you for recognizing our staff and technicians! We hope to serve you again in the future!

October 24, 2024

They were helpful and nice and I’m satisfied with the service. Thanks and they were amazing. More

by Glasperilcharles
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Brown
Oct 25, 2024 -

Priority Ford Norfolk responded

We strive for 100% customer satisfaction within our service department, so it's wonderful to know that you felt this way after visiting Priority Ford Norfolk. Thank you for choosing us for your vehicle needs, we hope to assist you again in the future!

October 22, 2024

Excellent customer service and timely repairs. The staff is very accommodating and took care of our service quickly. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lube staff
Oct 22, 2024 -

Priority Ford Norfolk responded

Tim, we're delighted to hear that our team at Priority Ford Norfolk provided excellent customer service and efficient repairs. Thank you for sharing your experience with us!

October 21, 2024

Martha in the Quick Lane made an extremely positive impression. I had three different vehicles worked on in the quick lane this past week and every experience was a positive one. More

by ketchum06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martha Quick Lane
Oct 21, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that Martha and the Quick Lane team at Priority Ford Norfolk made such a positive impression during your visits. Thank you for trusting us with your vehicles, and we look forward to serving you again!

October 20, 2024

The people at Priority Ford Quick Lane are always professional and caring. It is a pleasure to do business there. They make me feel like family. More

by wpowell1102@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Brink
Oct 21, 2024 -

Priority Ford Norfolk responded

Thank you for sharing your experience with Priority Ford Norfolk! We're delighted to hear that our Quick Lane team made you feel like family and provided professional service. We look forward to seeing you again soon!

October 20, 2024

I ordered my Bronco and was given helpful updates and answers to my questions throughout the process. When it was time to pay for the car the team at priority were kind and knowledgeable, making the over More

by Masonoverby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shamar, Dionne Colonna, Nicoholle merkel, Naomi Simmons
Oct 21, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that the Priority Ford Norfolk team kept you informed and made your Bronco purchase a smooth experience. Thank you for choosing us and enjoy your new ride!

October 20, 2024

Thorough and professional. Priority's expertise and attention to detail keeps my car running at peak efficiency. More

by Dpiacentino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie in service.
Oct 21, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that our team's expertise and attention to detail have kept your car running smoothly at Priority Ford Norfolk. Thank you for the wonderful feedback, we hope to have the opportunity to serve you again in the future!

October 17, 2024

There was an error in the paperwork which I did not catch but you did. It resulted in my favor. That was very responsible of your financial officer. More

by judithbrooks7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pete
Oct 18, 2024 -

Priority Ford Norfolk responded

Hello! We're delighted to hear that our financial officer at Priority Ford Norfolk was able to catch the error and resolve it in your favor. Thank you for recognizing their diligence, and we're glad we could assist. We hope to see you again. Drive safe until next time!

October 15, 2024

Great communication. Look through history to make sure service was not repeated in relation to every five years needed it. Made a video of the car with the narration. Ver More

by fortnersn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Drew
Oct 15, 2024 -

Priority Ford Norfolk responded

Thank you for highlighting the quality service and professionalism of our team at Priority Ford Norfolk. We're glad to hear that the communication and attention to detail met your expectations! Come see us again for any future vehicle needs!

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