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Priority Ford Norfolk

Norfolk, VA

4.6
517 Reviews

7520 North Military Highway

Norfolk, VA

23518

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Showing 517 reviews

October 27, 2024

I had my F-150 in for repair at the collision repair shop. I am extremely satisfied with the repair that was done and keeping in mind the the body is aluminum, the personal I delt with were very profess More

by Rjh
Recommend Dealer
Yes
Employees Worked With
Andrew in Collision repair
Oct 28, 2024 -

Priority Ford Norfolk responded

Thank you for sharing your experience with us! We're delighted to hear that the team at Priority Ford Norfolk provided professional and polite service while repairing your F-150. We appreciate your feedback, and it's great to know you're satisfied with the results!

October 27, 2024

The technician did not reset the oil life indicator and did not adjust tire pressure after rotating truck tires. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Brink
Oct 29, 2024 -

Priority Ford Norfolk responded

Steve, thank you for sharing your experience. I apologize for the oversight regarding your vehicle's service, and I appreciate you bringing this to my attention. We will use your feedback to improve our customer experience moving forward, however, should you wish to discuss your experience in more detail, please don't hesitate to reach out directly at your convenience. Thank you, Fred Phillips - Service Manager - 757.840.4951

October 24, 2024

They were helpful and nice and I’m satisfied with the service. Thanks and they were amazing. More

by Glasperilcharles
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Brown
Oct 25, 2024 -

Priority Ford Norfolk responded

We strive for 100% customer satisfaction within our service department, so it's wonderful to know that you felt this way after visiting Priority Ford Norfolk. Thank you for choosing us for your vehicle needs, we hope to assist you again in the future!

October 24, 2024

Everyone was friendly and helpful with information that I needed to get my car taken care of. The man who gave me a shuttle ride home was awesome too! More

by kenskitkat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martha
Oct 25, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that our team at Priority Ford Norfolk provided you with friendly and helpful service! It's great to know the shuttle ride added a positive touch to your experience. Thank you for choosing us!

October 24, 2024

Kevin waited on me when I dropped my car off and he was extremely helpful, professional and pleasant. When I picked up my car, a young blonde woman helped me, I don't know her name, but she too was very More

by Slinky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Brink
Oct 25, 2024 -

Priority Ford Norfolk responded

Thank you for sharing your experience with us at Priority Ford Norfolk! We're delighted to hear that both Kevin and our team member provided helpful and pleasant service during your visit. We appreciate the feedback and look forward to assisting you again in the future!

October 24, 2024

The service center at Priority Ford is excellent. The staff and technicians are top notch and professional. More

by lbarrett.1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martha and Lauren in the Quick Lane
Oct 25, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that you had an excellent experience with our service center at Priority Ford Norfolk. Thank you for recognizing our staff and technicians! We hope to serve you again in the future!

October 22, 2024

Excellent customer service and timely repairs. The staff is very accommodating and took care of our service quickly. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lube staff
Oct 22, 2024 -

Priority Ford Norfolk responded

Tim, we're delighted to hear that our team at Priority Ford Norfolk provided excellent customer service and efficient repairs. Thank you for sharing your experience with us!

October 21, 2024

Martha in the Quick Lane made an extremely positive impression. I had three different vehicles worked on in the quick lane this past week and every experience was a positive one. More

by ketchum06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martha Quick Lane
Oct 21, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that Martha and the Quick Lane team at Priority Ford Norfolk made such a positive impression during your visits. Thank you for trusting us with your vehicles, and we look forward to serving you again!

October 20, 2024

The people at Priority Ford Quick Lane are always professional and caring. It is a pleasure to do business there. They make me feel like family. More

by wpowell1102@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Brink
Oct 21, 2024 -

Priority Ford Norfolk responded

Thank you for sharing your experience with Priority Ford Norfolk! We're delighted to hear that our Quick Lane team made you feel like family and provided professional service. We look forward to seeing you again soon!

October 20, 2024

I ordered my Bronco and was given helpful updates and answers to my questions throughout the process. When it was time to pay for the car the team at priority were kind and knowledgeable, making the over More

by Masonoverby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shamar, Dionne Colonna, Nicoholle merkel, Naomi Simmons
Oct 21, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that the Priority Ford Norfolk team kept you informed and made your Bronco purchase a smooth experience. Thank you for choosing us and enjoy your new ride!

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