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Priority Ford Norfolk

Norfolk, VA

Overview
Reviews
4.6
510 Reviews
Call Dealership (757) 419-2500
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7520 North Military Highway

Norfolk, VA

23518

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Showing 510 reviews

January 02, 2025

Katie was excellent and very quick at responding. Appreciate that she was the one dealing with my car. More

by garr112802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
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December 31, 2024

I appreciated the mechanic sending me a video showing all the issues with the vehicle. Also, I appreciated Kevin's warmth and professionalism. More

by Browny Cakes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Dec 31, 2024 -

Priority Ford Norfolk responded

Thank you for sharing your review! It's great to hear that you appreciated the video update and Kevin's professionalism at Priority Ford Norfolk. We're always here to ensure a transparent and warm experience for our customers. We appreciate your support and look forward to an opportunity to serve you again in the future!

December 31, 2024

Had a very positive experience with the service department; Kevin was excellent. Would highly recommend priority Ford to anyone More

by vish12
Recommend Dealer
Yes
Employees Worked With
Kevin Brink
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Jan 02, 2025 -

Priority Ford Norfolk responded

Thank you for sharing this wonderful review! We're delighted to hear about your positive experience with Kevin and our service department at Priority Ford Norfolk. We appreciate your recommendation, and we look forward to an opportunity to serve you again in the future!

December 31, 2024

I would recommend this dealership but at this time they are short staffed and seem to be overbooking people which make the wait time longer! More

by Dawnrhames
Recommend Dealer
Yes
Employees Worked With
None
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Jan 02, 2025 -

Priority Ford Norfolk responded

Thank you for sharing your experience. We understand your concern, and we apologize for any inconvenience caused regarding longer-than-expected wait times. We'll address these concerns with our team to make improvements moving forward. However, should you wish to discuss your experience in more detail, please don't hesitate to reach out directly. We'd greatly appreciate an opportunity to address any concerns, restoring your confidence in our service for future visits. Thank you, Fred Phillips - Service Manager - 757.840.4951

December 29, 2024

Had an appointment and service was quick, very professional. Would recommend to others without a doubt More

by Ronnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick lube
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Dec 30, 2024 -

Priority Ford Norfolk responded

Ronnie, thank you for recommending Priority Ford Norfolk! We're glad to hear your service appointment was quick and professional. We appreciate your support and look forward to serving you again in the future!

December 29, 2024

I haven’t had a bad experience at Freedom Ford. They are always courteous and helpful. More

by Shari Gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lube
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Dec 31, 2024 -

Priority Ford Norfolk responded

Shari, thank you for sharing this feedback. However, it looks like this review has been left for the wrong dealership. If our team at Priority Ford Norfolk can be of additional assistance, please don't hesitate to reach out. Take care!

December 28, 2024

Martha and the team were great from beginning to end. Had simple tire patch. Free round trip to work was helpful. Shuttle drivers were friendly and safe. More

by KWard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martha
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Dec 30, 2024 -

Priority Ford Norfolk responded

Thank you for sharing your experience! We're delighted to hear that Martha, and the team took great care of you. It's wonderful to know our shuttle service made your visit even more convenient! We appreciate your positive feedback and look forward to an opportunity to serve you again in the future!

December 25, 2024

I am always very pleased with the service I receive from the Quick Lane. They are efficient, competent and timely. The staff is very friendly and make you feel you and your vehicle are important. They are t More

by vabchmimi75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren and Dave
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Dec 26, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that our Quick Lane team at Priority Ford Norfolk consistently provides you with efficient and friendly service. Your satisfaction is important to us, and we're glad we could make your visits enjoyable! Thank you for sharing this feedback!

December 23, 2024

I really appreciated the service of coming to get my car and then returning it since I have just one car More

by Nodakmaryz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sharon, johnathan
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Dec 23, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that our service at Priority Ford Norfolk was convenient for you! Thank you for sharing your experience with us. We'll see you next time!

December 23, 2024

The customer service rep was excellent was very professional. He Was able to fit me in and complete the state inspection and other services in one day. More

by Jdmisa
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
kevin
Report | Print
Dec 24, 2024 -

Priority Ford Norfolk responded

We're delighted to hear that our team at Priority Ford Norfolk provided you with excellent service and efficiency. Thank you for sharing your experience!

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