Priority Chevrolet Greenbrier

I WISH THAT I DIDN’T PURCHASE MY VEHICLE HERE and I wasn’t forced to have to deal with the circus that is Priority Chevrolet Chesapeake Service Department. Today was the last straw and I'm going to sho wasn’t forced to have to deal with the circus that is Priority Chevrolet Chesapeake Service Department. Today was the last straw and I'm going to shop around for a new vehicle to get away from this leadership lacking soup sandwich. I made an appointment online clearly for a diagnostic service with clear explanation regarding my ('22 Tahoe, <3yrs old, 33K miles) driver side mirror defect where it has began tilting up or down upon start of vehicle and resetting the memory does not fix it (some quick research shows it is a frequent issue across GM's Chevy, GMC, Cadillac). I took the day off work and arrived for my appointment to be told "Diagnostics has a two week backup so you'll have to leave it here." I gasped and asked, "for two weeks?" Tina looked me dead in the eyes and said yes. I couldn't believe that was the actual business model they operated with and questioned how I'm supposed to get too and from work and take care of my young child. Tina said I could get a rental for two weeks - that would not be paid for by Priority. She said there is no way to schedule an actual appointment with diagnostics and I can try my luck on a later date. So be warned... making appointments mean nothing, filling out the detailed description of service needed means nothing because noone reads it, and it is on the customer to absorb the cost and disruption due to Priority's inability to run their business. Back in 2022 (27 September) I dealt with the same madness to get a manufacturers defect repaired where the front headlight was installed wrong and the lack of gasket was causing the light housing to rub/flake the paint off of the body. After many many phone calls and messages left without ever getting a call back. I took the day off work and just drove to the Service Department and dealt with Christian (service rep), Billy Harrell (manager), Susan (Asst Manager), and Bob Backes (service manager - by title). Bob took photos and said he would have to upload them to GM for work authorization. I heard nothing back. At 1110 on 21 October I called and spoke with Greg (service manager) and he said he talked to Bob and the work is authorized but I need to bring the truck in to the body shop for an estimate and to make an appointment for the repair. I drove to Priority Collision Center on the afternoon of 25 October, they did estimate but couldn’t do anything because the Service Department hadn’t initiated the work, so they sent me back to service. I met with Bob again. On 15 November I show up for vehicle drop off and there is nothing in the system and no-one knows what is going on - I had to provide them with a copy of their own estimate. Then I had wait for a ‘surprise’ rental - surprise to them, not me. The fact that this has gone on for years (check out other people's experiences also), shows that they just dont care. Once they hook you with the purchase of the vehicle, the rest doesn't matter. More

This dealership does not care about their customers. I had my car in to be fixed. Spent alot of money and problem wasn't fixed. Now they won't even take it back to fix it right in a decent amount of tim I had my car in to be fixed. Spent alot of money and problem wasn't fixed. Now they won't even take it back to fix it right in a decent amount of time. I have called 6 times and was told I would get a call back about a earlier date to bring it in and still haven't heard from them. Or the 6 times I've called about it. And the car is dangerous to drive. The collision center there is the same way. No call backs in a decent time. I can say I will never choose them again. I tell people beware of this dealership. No loyalty or respect to their customers. More

Knowledgeable and professional salesmen educated me about the vehicle I was interested in showing in detail all the features on the new Equinox EV making the experience of buying a new vehicle even more exci the vehicle I was interested in showing in detail all the features on the new Equinox EV making the experience of buying a new vehicle even more exciting. Everyone I encountered was helpful and made me feel comfortable asking any questions I had about the vehicle and the process. I’m in love with my new Equinox EV and I will definitely be buying my next vehicle here as well. More

The service department’s customer service is terrible. Called the service manager with a complaint and she hung up on me. Reaching anyone by phone is impossible Called the service manager with a complaint and she hung up on me. Reaching anyone by phone is impossible More

*AVOID THIS DEALERSHIP* To skip the very long story, their representative screwed up and ended up costing me another $10,000 dollars. I have him on record even stating it was his fault. My monthly payme their representative screwed up and ended up costing me another $10,000 dollars. I have him on record even stating it was his fault. My monthly payment went up $100, and my bumper to bumper warranty was reduced significantly. The dealership says they care and they wanted to work with me but wouldn't budge, "after discounting the lifetime oil changes very heavily."  Absolutely disappointed by the, "knowledgeable" members they say they employ. I should have known something was wrong when while walking the lot during the original visit, a DIFFERENT member looked me in the face and said they didn't have the vehicle I was looking for. That was even after looking at four of the vehicles I was interested in.  *AVOID THIS DEALERSHIP* More

I would never for any reason take my vechical to this dealership for service or repair. Good service means everything! I bought my rarely driven car in with an intermitten gearshifter trigger lock dealership for service or repair. Good service means everything! I bought my rarely driven car in with an intermitten gearshifter trigger lock problem. Upon starting the car the trigger would lock preventing the car from shifting out of park. It was a problem that occurred intermittently and sometimes clears on its own. I brought the car in and it was diagnosed as a broken transmission cable. The cable was replaced and the repair paid for. Because the car is not an everyday driven car, it wasn't until one of the next times I drove the car I discovered the car still had the same intermitten trigger lock problem. I contacted the service adviser at Priority to inform them that I still had the same problem with the gear shifter trigger intermittently locking up. I was told by the service advisor that I did not need an appointment because I had a 24 month repair warranty. Because the car is barely driven and I have a couple main cars that I drive everyday, I did not see an urgency to immediately take the car back in. A year later but within the 24 month repair warranty period I again called the dealership to verify the 24 month warranty repair and again was told I had 24 months to bring the car back in. When I bought the car back in, the car had only been driven about 350 miles outside of the milage used to take the car to 2 state inspections and to and from the Priority dealership. Upon returning the car to the dealership the car was diagnosed with a faulty gearshift assembly which would be an additional cost to repair. I told the service advisor to hold up on the repair and I entered my car model and symptoms on the internet and found the problem that I had with the intermitten gear shifter trigger was a common problem for my model car. The problem was identified as a bad gear shifter lock out solenoid or the solenoid harness (little cable) that attaches to the solenoid. The gearshift lockout feature is a safety feature that locks the gearshifter trigger if the driver's foot is not on the brake pedal when starting the car. The signal to unlock the gearshifter trigger comes from the brake pedal. This has nothing to do with the transmission cable. Additionally, I contacted a corvette repair specialist that wrote one of the internet articles I viewed on the gear trigger lock out problem and he explained that 99% of the intermitten gearshifter lock out problems are due to worn contacts on the small solenoid cable that connects to the solenoid. The solenoid and cable are located inside the gear shifter assembly and much cheaper repairs than the entire gear shift assembly. I contacted Priority and asked them about the possibility of the transmission cable replacement being a faulty repair. I was told by the service advisor that the service manager said I should have returned the car within a 12 month period ( even though I have a 24 month warranty on repairs). I asked to have the service manager call me. After a couple of days of having no one call me I picked up my car and sent a letter to the corporate office on the issue. Within 2 days, I got a call from the corporate office indicating they would look into the issue and get back to me within 3 working days. After 1 1/2 months of several times contacting both the Priority and the corporate office I never received a response. After responding to a Priority chevrolet generated service feedback email that I had received a month earlier I received a call. The call resulted in me speaking to a service manager that simply stated upon reading the tecnican's paperwork, the technician found a broken transmission cable and replaced the cable and the cable itself had a 12 months parts warranty. I told the service manager that from what I read a broken transmission cable would not lock the gear trigger intermittently. The service manager said there was nothing more she could say. Not happy with the service. More