
Priority Chevrolet Greenbrier
Chesapeake, VA
Filter Reviews by Keyword
By Type
Showing 306 reviews
The Service Department should be called the DISSERVICE Department. I initially dropped my work vehicle off on December 19th 2024. The service that was to be done was a battery and to complete the yearly i Department. I initially dropped my work vehicle off on December 19th 2024. The service that was to be done was a battery and to complete the yearly inspection. I was told that it would be possibly a 2 week turn-around. So we fast forward to January 2nd and still my vehicle wasn't looked at. I went and spoke with the Service Advisor and was told that it would be looked at NEXT. I was then contacted January 17th and was told that it would be yet another two weeks before it was looked at. You call the number and you don't get an actual person at the service department. They don't contact you at all and the communication is TERRIBLE. I would not recommend anyone for service at this dealership. More
I WISH THAT I DIDN’T PURCHASE MY VEHICLE HERE and I wasn’t forced to have to deal with the circus that is Priority Chevrolet Chesapeake Service Department. Today was the last straw and I'm going to sho wasn’t forced to have to deal with the circus that is Priority Chevrolet Chesapeake Service Department. Today was the last straw and I'm going to shop around for a new vehicle to get away from this leadership lacking soup sandwich. I made an appointment online clearly for a diagnostic service with clear explanation regarding my ('22 Tahoe, <3yrs old, 33K miles) driver side mirror defect where it has began tilting up or down upon start of vehicle and resetting the memory does not fix it (some quick research shows it is a frequent issue across GM's Chevy, GMC, Cadillac). I took the day off work and arrived for my appointment to be told "Diagnostics has a two week backup so you'll have to leave it here." I gasped and asked, "for two weeks?" Tina looked me dead in the eyes and said yes. I couldn't believe that was the actual business model they operated with and questioned how I'm supposed to get too and from work and take care of my young child. Tina said I could get a rental for two weeks - that would not be paid for by Priority. She said there is no way to schedule an actual appointment with diagnostics and I can try my luck on a later date. So be warned... making appointments mean nothing, filling out the detailed description of service needed means nothing because noone reads it, and it is on the customer to absorb the cost and disruption due to Priority's inability to run their business. Back in 2022 (27 September) I dealt with the same madness to get a manufacturers defect repaired where the front headlight was installed wrong and the lack of gasket was causing the light housing to rub/flake the paint off of the body. After many many phone calls and messages left without ever getting a call back. I took the day off work and just drove to the Service Department and dealt with Christian (service rep), Billy Harrell (manager), Susan (Asst Manager), and Bob Backes (service manager - by title). Bob took photos and said he would have to upload them to GM for work authorization. I heard nothing back. At 1110 on 21 October I called and spoke with Greg (service manager) and he said he talked to Bob and the work is authorized but I need to bring the truck in to the body shop for an estimate and to make an appointment for the repair. I drove to Priority Collision Center on the afternoon of 25 October, they did estimate but couldn’t do anything because the Service Department hadn’t initiated the work, so they sent me back to service. I met with Bob again. On 15 November I show up for vehicle drop off and there is nothing in the system and no-one knows what is going on - I had to provide them with a copy of their own estimate. Then I had wait for a ‘surprise’ rental - surprise to them, not me. The fact that this has gone on for years (check out other people's experiences also), shows that they just dont care. Once they hook you with the purchase of the vehicle, the rest doesn't matter. More
This dealership does not care about their customers. I had my car in to be fixed. Spent alot of money and problem wasn't fixed. Now they won't even take it back to fix it right in a decent amount of tim I had my car in to be fixed. Spent alot of money and problem wasn't fixed. Now they won't even take it back to fix it right in a decent amount of time. I have called 6 times and was told I would get a call back about a earlier date to bring it in and still haven't heard from them. Or the 6 times I've called about it. And the car is dangerous to drive. The collision center there is the same way. No call backs in a decent time. I can say I will never choose them again. I tell people beware of this dealership. No loyalty or respect to their customers. More
Knowledgeable and professional salesmen educated me about the vehicle I was interested in showing in detail all the features on the new Equinox EV making the experience of buying a new vehicle even more exci the vehicle I was interested in showing in detail all the features on the new Equinox EV making the experience of buying a new vehicle even more exciting. Everyone I encountered was helpful and made me feel comfortable asking any questions I had about the vehicle and the process. I’m in love with my new Equinox EV and I will definitely be buying my next vehicle here as well. More
The service department’s customer service is terrible. Called the service manager with a complaint and she hung up on me. Reaching anyone by phone is impossible Called the service manager with a complaint and she hung up on me. Reaching anyone by phone is impossible More
*AVOID THIS DEALERSHIP* To skip the very long story, their representative screwed up and ended up costing me another $10,000 dollars. I have him on record even stating it was his fault. My monthly payme their representative screwed up and ended up costing me another $10,000 dollars. I have him on record even stating it was his fault. My monthly payment went up $100, and my bumper to bumper warranty was reduced significantly. The dealership says they care and they wanted to work with me but wouldn't budge, "after discounting the lifetime oil changes very heavily." Absolutely disappointed by the, "knowledgeable" members they say they employ. I should have known something was wrong when while walking the lot during the original visit, a DIFFERENT member looked me in the face and said they didn't have the vehicle I was looking for. That was even after looking at four of the vehicles I was interested in. *AVOID THIS DEALERSHIP* More
This dealership is a scam don't try to buy anything here. Salesman john had me run my credit for nothing. Car that I want was already sold. here. Salesman john had me run my credit for nothing. Car that I want was already sold. More
Big thanks to you guys for giving me a joke of an offer on my truck this past Friday. Thanks to you, I’m rocking a brand new Ford F150 and got about 5000 more for the trade-in that you said that I would ne on my truck this past Friday. Thanks to you, I’m rocking a brand new Ford F150 and got about 5000 more for the trade-in that you said that I would never get. You lost out on sale over EXTREME greed. More
I'll start off by saying, I called to make an appointment for my truck. I show up for the appointment and was told they could not look at my truck for probably a week. Why did they make the appointment for for my truck. I show up for the appointment and was told they could not look at my truck for probably a week. Why did they make the appointment for this day then??? Why not make the appointment for the day you can look at it???? I questioned the associate and was informed they would "try to fit me in" in the next 5 days. How nice... I had already drove 30 minutes to this location and fortunately I had another vehicle I could use in the meantime so I went through with the appointment. On the 5th day, I hear back regarding my truck. I was told they "believe" they found the issue and gave me a price quote of $780. I'm not paying this price for something that "may" fix the issue. I try to contact the service department 10 times that day so I can come pick up my truck. No answer. I left numerous messages. No return phone call. I was never able to get a hold of the service department, not once. Even with numerous messages left, no return phone call. I tried calling 4 times the next day, same as last time, no answer, no return call. It wasn't until I drove up there, that I was actually able to speak with someone. I asked to speak with manager and they were supposedly "at lunch". I was informed by Cindy, they would call me back when they returned. I left with my truck and still no callback. I tried to call the service department later that day, but again was unable to get through to service. 3 days passed, calling and leaving messages, still no return call. On the 4th day, I finally am able to get through to Cindy. I asked for the manager, and "they went home sick" supposedly. I asked for their contact. I was given an email address that turned out to be non-email as it was immediately returned to me. More than dissatisfied with this company that I regret buying my truck from. More