Priority Chevrolet Newport News

I hadmy Chevy Colorado in the bodyshop for 9 weeks all I needed was a Axel ,Tire, and a Rim that was hit by another driver no body work was needed Every time I call the shop They couldn't tell me when t needed was a Axel ,Tire, and a Rim that was hit by another driver no body work was needed Every time I call the shop They couldn't tell me when the truck would be ready so I called insurance company and insurance company said that they're already approved the work to be done 6 weeks ago So whatever you do if you're out there and you're reading this do not take your car to Priority Chevrolet I will never do business with them again I had to call the manager on the 11th of July 2022 and ask him to send my car to another shop he promised me the car would be ready in a few days More

I made an appointment for 8:15 , 29 Jun Dropped it off at7:45 29 jun It is now 9:45 am and my car is sitting where it was at 7:45 Dave Jones, GM —- What does having an appointment at 8:15 really mean at7:45 29 jun It is now 9:45 am and my car is sitting where it was at 7:45 Dave Jones, GM —- What does having an appointment at 8:15 really mean COL Dave Theimer Copy furnished: Hampton Roads BBB More

Anna Golsin was amazing! !!! She made the process simple and quick! Also got me into the car I wanted in my price range as requested!!! Go see ANNA !!! She made the process simple and quick! Also got me into the car I wanted in my price range as requested!!! Go see ANNA More

Went to buy a truck that I had on order for over 3 months. My wife and I were excited. We had a simple question about the price of the vehicle compared to what it was supposed to be. Our sales lady months. My wife and I were excited. We had a simple question about the price of the vehicle compared to what it was supposed to be. Our sales lady could not answer our question so she went to George. George proceeded to come over to our sales ladies desk, sit down in front of my wife and I and proceed to yell at us. He told us the price of the truck was what it was and if we didn't like it he would give us our $500 back and we could go somewhere else. This was xxxx poor customer service at its best. This man does not deserve to have the job he does dealing with the public on behalf of priority cheverolet of newport news. He treated us like total crap, and never even apologized! If you buy a new vehicle from them, I would highly suggest you don't deal with this inconsiderate, pompous, errogant man. In my opinion he should be fired. He definitely does not represent the values of Cheverolet! More

My first new car purchase at the age of 20 was at Hutchens Chevrolet, which is now proudly owned and operated by Priority Chevrolet (at this Jefferson Avenue location now). As my journey through Hutchens Chevrolet, which is now proudly owned and operated by Priority Chevrolet (at this Jefferson Avenue location now). As my journey through life unfolded, and my family grew, this dealership has kept us safely and securely on the road. Outstanding service department. well staffed with 'old' and 'new' faces, and John Sherman always makes sure everything I request or need is addressed. Several times things that we needed beyond my awareness, and was so glad his team enlightened me, as I am very attentive to detail. I am fortunate to have a personal relationship with many of the service team members, Eddie Ausura for over 30+ years, his son David, who is on the team, and his son-in-law Matt also on the team. There are others I could list as well. My first new business vehicle purchase there, in 1992 was an Astro van, now with over 506,000 actual miles on the original engine, still in use daily. No oil needed between changes. Seriously. I could go on. From Parts, and Service they have kept me and my family on the road for over 50 years! Now to my most recent purchase, a very unique limited run Chevrolet, very difficult to find, and it was right there, on Priority's Lot, which I had searched for over a year and a half for just the right one, much less finding one. Again, much more to this story beyond this medium's allowance. However, I can only say, that my long time friend and sales rep, Dan Macklin, who was at Hutchens back in 1972, when I bought my first Nova SS, was right there with me, every step, to secure this deal. Dan introduced me to George Mastermaker, who opened 'doors' (beyond dealership physical doors) for me, extended a personal hand of friendship (beyond these words), and made this more than just about purchasing a car. This was a family event, that many may recognize as such, and appreciate, but added a depth to this very special event for me. This was more than just a combination of metal, materials, fabric, gas and oil. Immediately, upon our initial discussions, this unique vehicle was taken to John Sherman, (long time friend and wealth of experience in the automotive industry) then to Eddie (Mr GM himself) for a thorough second bumper to bumper (I asked for this, and they know me). I could go on, but will conclude this reflection, which allows me to look back on an such an event that was beyond a vehicle purchase. Every element of the Priority experience was well executed, personal, and in reflection, very special to me at this moment in time. Dan Macklin (after taking care of every detail) had the car set aside for my pickup, in a very special setting. Perfectly clean, sitting to the side in a quiet spot, to the North of the Showroom, where he and I had a chance to stand side by side, reflect, and have a picture taken together with the car in the background, that exemplified what 50 years of dedication and passion for vehicles can offer beyond just a dollar amount. Dan reached out to me (more than once) in the following days to insure all was well. George in turn took the time to bring personal outreach to me as well. The "You can have it all" was more than exceeded by this team of awesome people, from the showroom to the 'go' room. That is the difference with any business. PEOPLE. Our journey continues! More

They were great in making us feel comfortable and the process was easy. We would definitely recommend to others. process was easy. We would definitely recommend to others. More

Super friendly, helpful and respectful staff. My husband and I will be back to see them! My husband and I will be back to see them! More

Wait times are ridiculous. I had appointment for 8:30,tire rotation oil change and brake flush and it took four hours to do what only takes an hour and a half I had appointment for 8:30,tire rotation oil change and brake flush and it took four hours to do what only takes an hour and a half More

This dealership is amazing! I have bought three vehicles here ad am always treated with the utmost respect. They take the stress out of buying a vehicle with friendly associates I have bought three vehicles here ad am always treated with the utmost respect. They take the stress out of buying a vehicle with friendly associates and an easy-going atmosphere. They make you feel at home, like you are part of the family. More

Sade Plummer is awesome, great customer service! ! Hard worker and really cares about her customers and what they need. Thank you so much!! ! Hard worker and really cares about her customers and what they need. Thank you so much!! More