Priority Chevrolet Newport News

Wait times are ridiculous. I had appointment for 8:30,tire rotation oil change and brake flush and it took four hours to do what only takes an hour and a half I had appointment for 8:30,tire rotation oil change and brake flush and it took four hours to do what only takes an hour and a half More

This dealership is amazing! I have bought three vehicles here ad am always treated with the utmost respect. They take the stress out of buying a vehicle with friendly associates I have bought three vehicles here ad am always treated with the utmost respect. They take the stress out of buying a vehicle with friendly associates and an easy-going atmosphere. They make you feel at home, like you are part of the family. More

Sade Plummer is awesome, great customer service! ! Hard worker and really cares about her customers and what they need. Thank you so much!! ! Hard worker and really cares about her customers and what they need. Thank you so much!! More

I am extremely pleased with the care, compassion, & knowledge I received at this facility. The customer service is phenomenal! The team work that was displayed was exemplary! I felt valued as not just knowledge I received at this facility. The customer service is phenomenal! The team work that was displayed was exemplary! I felt valued as not just a customer but I was treated like family! From the very time I pulled into the lot, I was treated with the utmost respect. My sales representative Ms Sade Plummer answered my questions and addressed my every concern. Along with the rest of her team, Craig, Dwayne and George, they were very kind, compassionate and determined to do all that was necessary to ensure my needs were met, as well as my car buying experience to be the best experience ever!!! Their team work made my dream work!!! I would totally recommend them to everyone looking for not only a successful, but a great experience in purchasing the vehicle that they would want/need! “THEY MADE MY NEED A PRIORITY! If I could give them more than 5 stars, I would define them as a constellation! More

Our salesman, Dan Macklin was amazing. He ensured our new car was perfect and worked with the dealership to secure the best possible price! He ensured our new car was perfect and worked with the dealership to secure the best possible price! More

Outstanding Saleswoman and Team at Priority Chevrolet Newport News (VA)! This is one of the most knowledgeable sales women I've met or dealt with in any profession. Her energy and communication was conci Newport News (VA)! This is one of the most knowledgeable sales women I've met or dealt with in any profession. Her energy and communication was concise and clear, she was professional, answered/immediately sought answers, and probed my transportation needs with fact finding questions. She coordinated with the team on duty to ensure that I was given all applicable credits, negotiated for a Great trade-in price, and provided additional savings on accessories that I purchased for installation. Furthermore, coordination was made for my truck bed liner to be sprayed in; side steps, and weather tech liner to be installed, and back to me within 48 hours of my purchase. Sade and Megan, thank you for your continued support and customer-centric professionalism!!! More

I go for a routine oil and filter change. While there, I asked them to fix the tire in the trunk because I had no spare. They assured me they would. I needed it done because on Friday, I w While there, I asked them to fix the tire in the trunk because I had no spare. They assured me they would. I needed it done because on Friday, I was taking a 7 hour trip to Jersey to be with my mom and help with the repast arrangements for my dad's funeral. When I got my car back, I noticed my spare tire was still on the vehicle so I immediately called back and asked them about the tire in the trunk. He asked me to hold and when he came back, he assured me it was fixed. I asked again to repeat because my paperwork mentions nothing of a spare tire in trunk being fixed. So the very next day, I get the unexpected, a flat tire, go to get the tire in trunk, still flat. Furious. It's 5pm, I have 2 flat tires. And they charged me to fix a tire in which nothing was absolutely wrong with. I literally had to purchase 2 used tires from the nearest garage. I called furious, just for them to tell me that I can bring back the vehicle, that the earliest appointment they had was next week but that they can squeeze me in the next morning. For what? By now, the manager which was a female, is explaining that they would like to look at the car to see what they can do. Now I'm even more furious, because I had to be on the road by 8am to make it to my mom's by 4pm. I literally told them I did not have 3-4 hours to sit at their shop. And asked, why did I need to go back. I already had to purchase 2 tires just so I can get my car back on the road. What can you guys really want to look at? All I want is my money back. My $67 for fixing a tire that did not need to be fixed. For lying. That's it. After going back and forth, they told me I would get a check in mail for $67 dollars. It would take 5-10 business days. It's 20 days later, and still no check. I called Friday, March 11, to be put on hold for 20 minutes. Literally could here someone pick up phone and immediately put me on hold again. After 4 times of being put on hold. I put them on hold, called again and spoke to whoever answered phone for her to tell me the service manager will call me back, that he is terribly busy at the moment and away from his desk. Suffice to say. This my last Chevy I will ever drive. Was planning on keeping it for another year or so but at this point, I rather just trade it in and get something else. Disgusted with their service. Sadly, they offer great service when buying the car, they go out of their way to make you comfortable, but then the service department will ruin the experience. Another sad affair is that I've been using them for 1 year and a half with no problems up until now. More

Rick and the entire team at Priority Chevy were great. Rick took the time to make sure we got the truck we wanted and there was zero pressure to buy. Rick took the time to make sure we got the truck we wanted and there was zero pressure to buy. More

I can't thank Igor, Justin, and Dave enough for working with me to purchase my new truck! They were EXTREMELY helpful and accommodating! Thanks guys!! with me to purchase my new truck! They were EXTREMELY helpful and accommodating! Thanks guys!! More

Very professional and relaxing atmosphere overall. It was awesome to work Rick Williams and the entire team at Priority Chevrolet in Newport News. If you need a new or used vehicle, this is the place It was awesome to work Rick Williams and the entire team at Priority Chevrolet in Newport News. If you need a new or used vehicle, this is the place to go! More