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Priority Chevrolet Newport News

Newport News, VA

3.9
385 Reviews

12920 Jefferson Avenue

Newport News, VA

23608

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Showing 385 reviews

August 14, 2023

What happened to honoring Priorities For Life? We had to pay for ours. That’s not right. More

by sweis3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sherman
Aug 24, 2023 -

Priority Chevrolet Newport News responded

We apologize for your poor experience with our dealership. We encourage you to reach out to priorityrep@priorityauto.com with further concerns regarding your experience. Thank you.

July 22, 2023

Experience so far has been terrible finance and sales men were great, bought a truck still haven’t received have brought it back twice due to compartments still dirty and used face mask in bin behind the sea More

by Vatech1174
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kris Blake
Aug 03, 2023 -

Priority Chevrolet Newport News responded

We apologize for your poor experience with our dealership. We are always working to improve our services to meet customer expectations. If you have further concerns, we encourage you to reach out to priorityrep@priorityauto.com. Thank you.

July 15, 2023

Our experience with this dealership has been far from ideal. Started with a sales team who would never follow through on promises until I escalated the issues. Took 6 months to make minor cosmetic repair More

by Ashley G.
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
We never got service today, so no one to list
Jul 18, 2023 -

Priority Chevrolet Newport News responded

We apologize for your poor experience with our dealership. We are always working to improve our services to meet customer expectations. If you have further concerns, we encourage you to reach out to priorityrep@priorityauto.com. Thank you.

Jul 20, 2023 -

Ashley G. responded

Unfortunately this email address returned my email.

June 26, 2023

$1995 charge for wheel locks and nitrogen in the tires. Nitrogen ie compressed air. came in for a cash purchase. $7000 was added to the cost of the car. was ask to put down additional money. Pay attention, More

by JYM
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
tre
Jun 29, 2023 -

Priority Chevrolet Newport News responded

Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff can do to fix your experience, please do not hesitate to reach out to us directly. Please contact priorityrep@priorityauto.com if you’d like further assistance. The Priority Chevrolet Newport News Team | priorityrep@priorityauto.com

June 14, 2023

This was by far the best vehicle purchase my husband and I have ever experienced!! Everyone was friendly, personable, at times very funny and overall we were made to feel comfortable. I had a GREAT experien More

by Sonia Wilson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sade Plummer
Jun 17, 2023 -

Priority Chevrolet Newport News responded

Sonia, thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Please contact priorityrep@priorityauto.com if you’d like further assistance. The Priority Chevrolet Newport News Team | priorityrep@priorityauto.com

June 08, 2023

Absolutely great experience! Once we stepped on the lot we were met by Sade. She listened to what we were looking for, took us to a desired vehicle, and told us all about it. More

by Robert B
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Meghan McHenry, Dwane Cochenour, Sade Plummer
Jun 09, 2023 -

Priority Chevrolet Newport News responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! The Priority Chevrolet Newport News Team | priorityrep@priorityauto.com

May 29, 2023

Great experience, everyone was kind and I left with a vehicle!! I’ll definitely refer someone there. Thank you all for everything!! More

by Arnisha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan McHenry, Sade Plummer
Jun 01, 2023 -

Priority Chevrolet Newport News responded

Thank you for this amazing review! We really appreciate your business. Please contact priorityrep@priorityauto.com if you’d like further assistance. The Priority Chevrolet Newport News Team | priorityrep@priorityauto.com

May 25, 2023

Got my new 2023 Colorado from this dealer yesterday. What a quick and pleasant experience! My sales consultant was Sade Palmer and let me tell you, she was magnificent! It was a joy working with her! Me More

by cdiaz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan, Meghan McHenry, Dwane Cochenour, Sade Plummer
May 26, 2023 -

Priority Chevrolet Newport News responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Please contact priorityrep@priorityauto.com if you’d like further assistance. The Priority Chevrolet Newport News Team | priorityrep@priorityauto.com

May 13, 2023

My wife and I sold our Camaro to and bought a new Colorado from Priority Chevrolet in Newport News. Over the month of waiting for our sons new Colorado to arrive, both Andrew our salesman and Meghan More

by JustTryingToBeHonest.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew in Sales, Meghan McHenry
May 15, 2023 -

Priority Chevrolet Newport News responded

We're happy to hear this! Thank you for sharing your experience with our dealership!

May 11, 2023

Sage helped us out! We came by to look at three cars in particular and with Sade providing the information we needed so expeditiously we made a decision pretty quick More

by NeverAgainFromThisPlace
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwane Cochenour, Sade Plummer
May 13, 2023 -

Priority Chevrolet Newport News responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from Sage and the rest of the Priority Chevrolet Newport News team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. The Priority Chevrolet Newport News Team | priorityrep@priorityauto.com

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