Priority Chevrolet Greenbrier

Caught repair tech on dash cam going through closed center console and glove box. Almost 3 full minutes of video with this guy going through our private property. Went back to the dealer to show them t center console and glove box. Almost 3 full minutes of video with this guy going through our private property. Went back to the dealer to show them the video and Service said he was looking for a wheel lock key, but our truck doesn't have wheel locks. Besides a wheel lock key that big would have been easy to know it was or wasn't there in just a few seconds as it's a big, heavy cylindrical chunk of metal. The dash cam video also showed our truck's service was completed and it was parked for an hour before they told me it was ready. I filled out a dealer survey they sent in an e-mail and told them exactly this. Got a "bot" reply e-mail from a "no-reply" e-mail address to contact the dealer to discuss my terrible review. THEY JUST DO NOT CARE - SIMPLE AS THAT! This DealerRater site has made me choose a person who worked there or they wouldn't publish the review. The names of the "bad actors" at the dealership are not on the list, so I chose the only name that was associated, even though Mr. Browne did a great job and seemed interested in the video. More

I have yet again for the 5th time taken my vehicle in for the same thing and they have yet to repair the issue. My truck goes into REGEN mode then fails out every time and goes into a low power mode and cant the same thing and they have yet to repair the issue. My truck goes into REGEN mode then fails out every time and goes into a low power mode and cant get out of its own way. The people at Chevrolet have promised over and over again they were going to extend warranty but after about 50 emails and 20 calls they have not. The dealer says every time its fixed and it has not been fixed. Bakus is completely useless and when you call and leave a message they never return your call. Very frustrating dealership. I cant even say they deserve a single star. More

I wanna say this experience was everything! James Was the man! Thank you for putting me in the dream car I always wanted! Thanks family man! Thank you for putting me in the dream car I always wanted! Thanks family More

I just purchased my first truck from James and he was a great listener.He was able to fulfill all my requirements on truck. Truly a delight to deal with. The whole sales team did a great job. I would defin great listener.He was able to fulfill all my requirements on truck. Truly a delight to deal with. The whole sales team did a great job. I would definitely buy from James and the Priority staff again. More

I purchased my vehicle Apr 2020 along with a hard I purchased my vehicle Apr 2020 along with a hard tonneau cover. I’ve had issues with the cover leaking. Came in and talked to the Sales manager and I purchased my vehicle Apr 2020 along with a hard tonneau cover. I’ve had issues with the cover leaking. Came in and talked to the Sales manager and was displeased with his treatment towards me. And the way he talked about his employees in front on me. He stated in the middle of the sales floor the service rep was an nobody. When I asked him to stop talking with aggressiveness and hand gestures. He threw his hands up walking off stating that’s how he talks and if I don’t want to talk come back another day. When I came back to talk to him I wait for 15 minutes to talk to him and he wouldn’t acknowledge I was there. And sent a new sales rep with know knowledge of the previous visits. The service rep has worked diligently to contact the GM warranty company for a replacement cover. After dropping off my vehicle for the replacement cover installation. The service tech and I inspected the replacement cover notice the cover was still leaking and the gasket was too short on the right side. The process with the warranty company. took 4 months. It’s very frustrating and overwhelming I can’t utilize my bed without damaging everything. To prevent any kind of controversy as a customer. I have to wait again for a replacement cover. When I can be afford other options with a replacement cover. Seeing how my previous visits have gone with the Sales Manager it’s beyond frustrating! More

James was a pleasure to work with buying my new Silverado. He made the car buying process a breeze and was always available to talk. Silverado. He made the car buying process a breeze and was always available to talk. More

The first of 7 times I brought my 2013 convertible Camaro in to Priority for leaking in the backseat floorboards was 26 June 2013 when the vehicle was 8 months old and had only 9,178 miles. I have lost the u in to Priority for leaking in the backseat floorboards was 26 June 2013 when the vehicle was 8 months old and had only 9,178 miles. I have lost the use of my vehicle a total of 39 days and it has already cost me $1609. Chevrolet issued TSB PIC5458D so this is a known problem with 5th Generation Camaro convertibles. My car has never been anywhere for any type of maintenance except Priority Chevrolet where I bought it brand new. Not only did they not fix it but they made the problem substantially worse and refuse to fix even that without charging me over $4200 more. The Maintenance Department’s far-fetched theories on all of the ways my 4th and 5th bows got bent neglect the fact that Billy swears he personally checked my 4th and 5th bows the last 4 times it came in and they were never bent. My Service Advisor Jessica advised me to bring it back in when I told her the leak was substantially worse since the last visit and was not only in my back seat but now in the trunk, as well. I also informed her at that time that Chevrolet had agreed to pay for the modification that Priority’s maintenance crew said was required to stop my top from leaking. All I needed was to bring it in to the dealership, have them give it one last look over to make sure nothing else was wrong with it and ensure the modification is in fact necessary. At that point they were to take it to a 3rd party for the modification & Chevrolet would then guarantee the 3rd party work. When they told me that now my 4th & 5th bows were bent, Billy said that damage could only be caused by something acting against the hydraulics when the top was in operation. He actually said “like an umbrella standing on end” which just so happened to be the only thing in my trunk when I brought it in. I truly believe that this damage was caused unintentionally by the mechanics at Priority attempting to fix it. For years the problem was the same & then after a trip to the dealership it started leaking in my truck and leaving sopping puddles in my back seat floor boards instead of just what previously had been normal. Jessica was amazing and I actually miss dealing with her because she seems to genuinely care about people. I think the mechanics however just gave me my car back after they bent the bows in the hopes I’d notice it on my own. They never intended for me to contact GM or GM to agree to pay for the modification so they were forced to address it before sending it to an outside party who would surely recognize it. I understand making a situation worse attempting to make it better. I have worked structures and hydraulic systems on aircraft my entire adult life and have made a few of those mistakes myself. What I do not understand is not accepting culpability for their part in it. This coupled with the issues I had dealing with Tina Roberts who consistently lied to me when she was my Service Advisor has caused me to make the decision to break all ties with this dealership. I just don’t have the time or money for this behavior. I do not have $4200 to fix a top that will not even fix the leak. I have already invested too much both in time and money that has not fixed it. I was floored when they told me they could not help me with a known problem on my vehicle & even more shocked when they refused to accept responsibility for destroying my top & expecting me to foot the bill for their mistake. Except for the top, I still love this vehicle & will continue to buy Chevrolet. In fact, I just purchased a 2020 40th anniversary limited edition Black Widow Silverado but where for many years Priority was the only dealership I would purchase from this was purchased from any dealer that was not Priority because of the problem they caused with my top & refuse to fix after several attempts on my part to contact anyone at this dealership with a little bit of empathy for my situation.   More

EXCELLENT service and customer care! Went the extra mile to help the car buying experience! 100% recommend for any and all friends and family of mine! to help the car buying experience! 100% recommend for any and all friends and family of mine! More

James was such a great help when I was going in to purchase my first vehicle. He was relatable, honest, and extremely helpful. He did not make me feel pressured in any way. I was hesitant when decidin purchase my first vehicle. He was relatable, honest, and extremely helpful. He did not make me feel pressured in any way. I was hesitant when deciding between cars at first. Then he asked which one I was in love with the most. Once I told him my answer, he offered me to take the vehicle home for the night to get comfortable with it before making a final decision. James showed nothing less of excellent service. He is passionate about his job and it shows. Along with the personal connects he tried to make with his customers. I would highly recommend seeing James McPhearson at Priority Chevrolet when making your new Chevy purchase! More

New Silverado We traded in our 2016 Silverado for a 2020 Silverado. James McPhearson was our sales rep. He is extremely knowledgeable, patient and made the whole p We traded in our 2016 Silverado for a 2020 Silverado. James McPhearson was our sales rep. He is extremely knowledgeable, patient and made the whole process a breeze. He listened to exactly what we wanted and made it happen. From test driving multiple vehicles to walking out with a brand new set of keys, we were in and out finished with the transaction in a few hours. We would definitely purchase another vehicle from James and Priority Chevrolet. More