Priority Chevrolet Greenbrier

Priority Chevrolet told me if I ordered a new SUV in November 2021 it would be here by the end of January 2022. They have been stringing me along and still can't give me a build date. I decided to get November 2021 it would be here by the end of January 2022. They have been stringing me along and still can't give me a build date. I decided to get another vehicle from another dealership and asked for my $1000 deposit back... needless to say they are refusing... unethical, unethical, unethical!!! More

Absolute worst dealership I have ever dealt with. I bought a brand new 2021 Silverado from them at the end of November, and also let them up-sell me on the extended GM warranty that lengthens it from I bought a brand new 2021 Silverado from them at the end of November, and also let them up-sell me on the extended GM warranty that lengthens it from 60,000 miles to 100,000 miles. I've never let a dealership upsell me on things like this but figured I would give it a chance. Then several hours later when I sat down with the gentleman who worked in finance, he included some "Priority package" which was an additional several thousand dollars, it included free oil changes. I told him that I drove up from North Carolina so I would not be getting any use out of that and asked if he could remove it from the deal. His response was "All of our cars come with this." I should have taken that as a red flag but said okay that's fine (it had been going on five hours now so I just wanted to get back home). Now the real integrity/customer service issue comes into play. As I was driving home, there was a "Shake" between 64-70 mph. I figured well I'm sure re-balancing the tires would not be an issue since I JUST purchased the truck from them thirty minutes ago, the salesman also reassured me that it wouldn't be an issue. It took me a while as a travel nurse who commutes alot and isn't home much, but I finally made an appointment for it. When the service advisor said $89.00 would be the cost I explained the situation to her and she changed the subject, so I hoped for the best while I was waiting. Of course I ended up having to ask to speak with a service manager (Greg Hood I believe was his last name). He asked me "What the problem was" and his response was "We would have to diagnose it and see if it's covered under warranty". I pointed out that this issue was present the day I drove it off the lot and that it should 100% be no charge, especially due to the fact that I paid for this silly "Priority package" in the contract knowing it would cost them nothing because I would never again drive to another state for trivial service issues on a brand new truck. He couldn't have shown less interest, I paid $89 on top of all the other money I've given them and have more disappointment and disgust than I can put into words. Do yourself a favor and don't make the mistake of giving them your business. You will likely see this posted on other platforms as well. Thanks for reading and I hope I've helped someone. More

Thank you for everything. The customer service was awesome and Brandon Jackson was extremely professional. awesome and Brandon Jackson was extremely professional. More

To preface this review, I took delivery of a new 2022 C8 Corvette therefore I understand this vehicle brought forth unique challenges stemming from, increased demand, the supply chain chip shortage and COVI Corvette therefore I understand this vehicle brought forth unique challenges stemming from, increased demand, the supply chain chip shortage and COVID issues. In total I waited 18 months to receive my C8 after placing my initial deposit of $2000 back in July of 2020 to get on the C8 waitlist. Which is a good idea actually to prevent the waitlist from being saturated with people trying to back out. When I first placed my deposit, I was firmly told that no MSRP markup would be added. Since July 2020 COVID continued to hurt the supply chain along with the chip shortage, so in the dealer’s defense this is why the dealer markup occurred. When I finally received my new car there was a $5000 MSRP markup along with the usual dealer doc fee and other miscellaneous dealership fees that should have been omitted due to the MSRP markup. I understand that consumers have been reselling these cars for a profit and that the chip shortage has caused the car market to inflate slightly. My sticker price was $74,000 and my out the door price was $86,000 after fees, taxes and everything else mentioned before. The salesman was not 100% clear on the out the door price. Most of the communications transpired via text message and a couple of phone calls. A $1000 markup for nitrogen tires and wheel locks was too steep. I wanted to get the cool wheel locks from Chevy themselves but that was ill advised because of the $1000 cost for the dealership’s nitrogen and mandatory wheel lock charge. I get it, managers set the prices not the salesmen. Salesman did a great job and understood the C8 very well. Overall a good experience from Priority but I am overall leaning on NOT being a repeat customer. Thanks for reading -Derek More

My sales guy was amazing and that’s about it. I have previously left two reviews with no response or acknowledgment to my situation so I am doing this again. After purchasing a 74k vehicle your aftermar previously left two reviews with no response or acknowledgment to my situation so I am doing this again. After purchasing a 74k vehicle your aftermarket sales woman approached me. She offered three different packages and I chose the middle one. She informed me it would be put into the sale price. I signed a document and that was it. Once it was time for me to sign the final paperwork with the finance manager I ask three different times if this is the correct amount I need to get from the bank and was informed THREE different times yes. A couple days go by and the maintenance department calls to schedule. Two more days go by and the aftermarket sales rep calls saying I owe 1800$ for the services. Long story short I went back and forth with her and the finance manager because they messed up and didn’t get it in the sale price and they where only willing to discount there mistake. I would never use this dealership again, I will overpay somewhere else. Worst experience I have had and very unprofessional on there part. More

This dealership is terrible! First off, the sales guy Kyle is incredibly disrespectful to women! Yes, woman want to buy trucks too Kyle! They have false advertising on their website because the "priority Kyle is incredibly disrespectful to women! Yes, woman want to buy trucks too Kyle! They have false advertising on their website because the "priority pricing" that they advertise is apparently only for employees!? Do they really expect only the employees to use the website to shop!? And on top of that, if you qualify for any discount, such as the $500 off veterans discount, you will get a "Priority package" added to the already over the MSRP price tag that tacks on an additional $4000 or more. I was told this additional fee brings the price up to what they want to get for the vehicle, so getting a discount is pointless. They also don't offer special financing like the other Chevy dealerships. So if you qualify for any discounts and have good enough credit to qualify for special financing, I highly recommend going to a different Chevy dealership because you will pay well over $10,000 more at this place! So glad I drove the extra hour to purchased our truck from a different dealer, and got an excellent deal! More

Absolutely Horrible....No regard for customer time. Unorganized and all Supervisors should be fired. Smug apologies from Backus. 5 separate days having a 2019 Traverse to fix the Air Conditioner and Unorganized and all Supervisors should be fired. Smug apologies from Backus. 5 separate days having a 2019 Traverse to fix the Air Conditioner and still not fixed because the refrigerant is locked in a supervisor office that no one has a key to. I am made to come back another day. Traverse is almost paid for and I am considering a trade in for a Honda or Nissan....anything but a Chevrolet. I and my family will never buy a Chevrolet again. They will not make it right....They don't care...They just take your money.... More

Literally the worst customer service I have ever dealt with. I have bought my last three vehicles from priority, two of them brand new, and will never buy again. Dropped my car off for three hours for with. I have bought my last three vehicles from priority, two of them brand new, and will never buy again. Dropped my car off for three hours for a state inspection, and they did not perform service, also did not communicate this. So now I’m expected to set up another appt within the next 7 days to get that service completed, so that I do not have an expired inspection. Supervisor was unapologetic and excused this error. Ridiculous. I’d give zero stars if I could. More

Today, was a horrible experience to say the least…. It was my first service appointment and this place runs like no other… Apparently when you make an appointment, it doesn’t mean you have an appointment was my first service appointment and this place runs like no other… Apparently when you make an appointment, it doesn’t mean you have an appointment for your vehicle… it’s an appointment with your advisor, so they can take your keys and put your vehicle in a line with a ton of other vehicles waiting to be worked on… I had an appointment at 9:00 am for oil change and rotation… At 12:45, I’m inquiring about my truck and guess what? They haven’t even started yet!!!! I was floored, to say the least.. Apparently this is normal for this place, this is how it’s ran… I am really considering of selling my truck and buying else where… There is no flipping way I’m dealing with this nonsense for the life of the vehicle… Lifetime of oil changes and have to go through with this every time? No thanks! I would buy else where, cause the life time of oil changes is a joke.. No buddy in their right mind will put up with this…In fact I just received my title in the mail today, maybe it’s a sign More

I brought my Chevy Cruze to Priority Chevrolet for a ROUTINE oil change just as I had been doing the past 7 years. The service provider calls me and states the oil pain has been cracked and I as the cus ROUTINE oil change just as I had been doing the past 7 years. The service provider calls me and states the oil pain has been cracked and I as the customer must pay for the problem that they created. He blamed the crack on "wear and tear" of the vehicle despite no prior issues with the oil pan. I have never seen an oil leak in my driveway prior to this appointment. After 5 phone calls, I was finally able to speak to a manger (Greg Hood) and he offered to fix the cracked oil pan for a slightly reduced price or tow the vehicle to my house. The real manager (Mr. Backus) has yet to return my phone calls which appears to be the consensus when reading the other terrible reviews. They communicated poorly throughout the entire ordeal. I chose to not have them work on my vehicle due to them unable to change my oil without creating an issue. I asked them to tow the vehicle to my house. I asked if they would place a piece of carboard under the vehicle to avoid an oil spot in my driveway. I provided the piece of cardboard in my driveway yet they chose not to utilize the cardboard which created an oil stain in my driveway. Also, when I fixed the oil pan myself, the bolt had been cross threaded, there was no crack. Multiple mechanics stated this was a user error versus "wear and tear" as stated by Priority Chevrolet. If able, please avoid the service department even for something as simple as an oil change. More