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Priority Chevrolet Greenbrier

Chesapeake, VA

1.9
302 Reviews

1495 S Military Highway

Chesapeake, VA

23320

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Showing 302 reviews

June 02, 2011

I enjoyed the overall experience buying my new Chevy Camaro. The people were very friendly and didnt over crowd us. We traded in our car on this purchase and it was a WANT buy not a Need and they made More

by denida101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck S and Amanda M
Jun 03, 2011 -

Priority Chevrolet Greenbrier responded

This is a perfect example of putting the customer first. Mr. Ellmer will be pleased. He works at instilling that philosophy in every Priority employee. Enjoy your new Camaro (aren't they great!) and we look forward to providing you with a wonderful ownership experience. Thanks again for the feedback.

May 30, 2011

This was by far the best car-buying experience I've had hands down! The buying process was quick and virtually hassle-free. The sales and admin people were pleasant to deal with. The sales rep actually gav More

by briancoons
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Williamson
May 31, 2011 -

Priority Chevrolet Greenbrier responded

Great too hear from you. Glad to see they exceeded your expectations. Great relationships are always founded on a good understanding and understanding your new car is only the start of our relationship. We will be checking back periodically to ensure that all is well with your new car and the service to follow. Again, thanks for the feedback.

May 27, 2011

The experience was wonderful as always. This is my second car from priority Chevrolet and certainly not my last. The customer service goes above and beyond and the entire team makes the whole car buying proc More

by Ashley.dorey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Williamson
May 27, 2011 -

Priority Chevrolet Greenbrier responded

Thanks for the nice feedback. Priorities for Life is a great program but it take good people to make the whole experience a good one. Sounds like we are meeting your expectations. We look forward to taking good care of your third and forth vehicles from Priority Chevrolet.

May 26, 2011

I previously went to Carmax and looked into trading in my Civic for an Equinox. My sister talked me into going to Priority "just to look". Priority offered me more for my trade in, and the same price for an More

by Aimeriffic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom F
May 26, 2011 -

Priority Chevrolet Greenbrier responded

Thank you for taking the time to stop by for "Just a look". Many people are pleasantly surprised when they compare the prices of our Priority used cars with used cars at Carmax, Drivers World and other Used Car centers. Priority is able to save the consumer money on used cars primarily because we don’t just depend on used car sales but have new vehicle sales along with parts and service operations. Thank you for sharing your experience, we look forward to serving you again in the future.

May 23, 2011

Ed was very helpful and available during the entire process. He answered all of our questions and was a pleasure to work with. He was very knowledgeable about the car and provided awesome customer serv More

by katherinedorey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Williamson
May 23, 2011 -

Priority Chevrolet Greenbrier responded

Thank you for your feedback. Ed has been taking great care of Priority customers for many years. We will pat him on the back for you.

May 17, 2011

This is the best dealership I have ever been to! All the employees treated my husband and I very well! I know I will never buy a car anywhere else! I am very pleased with all the service we got while purcha More

by stephaniew0127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Williamson
May 20, 2011 -

Priority Chevrolet Greenbrier responded

Thanks for the vote of confidence. Your feedback is appreciated. Ed has been making friends for us for many years and looks forward to continuing meeting your expectations. We will pat him on the back for you.

May 15, 2011

This was the fifth car we purchased at Priority with Ed Williamson. His outstanding service and assistance every single visit has made this our go to dealer and salesman. Everyone at Priority is friendly More

by fletamac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Williamson
May 17, 2011 -

Priority Chevrolet Greenbrier responded

It’s great to hear from loyal customers. Thanks for all of your business and your support. Your sentiments will be passed on Ed and the rest of the staff. We look forward to continuing our lifetime relationship.

December 30, 2010

Service Dept high pressures you for frequent(!) flushes to ENGINES, TRANSMISSIONS, FUEL-SYSTEMS. These procedures are not recommended by G.M. This dealership is stealing from non-savy consumers. I've drive More

by krninva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Dept - various
Apr 21, 2011 -

Priority Chevrolet Greenbrier responded

Thank you for the feedback. Having just joined in the DealerRater.com Certified Dealer Program we are just getting the opportunity to reply to your visit. By no means is it normal and customary to pressure customers for optional services but we do feel that these services do offer benefits and many customers feel the same way. The changing of fluids, especially if they were particularly dirty may not remove all the contaminants. Flushing cleans the casings and when new fluids are added they are not contaminated with the residue left behind by the previous fluids. We understand your concerns but we would be remiss to not offer and explain these services in the event a consumer wished to have them performed.

Oct 27, 2012 -

krninva responded

My car had under 30,000 miles in 2010, at time of this review. AS YOU SEE FROM DEALERSHIP RESPONSE, THEY CONFIRM UP-SELLING CUSTOMERS expensive "flushing items" Which are NOT required and NOT recommended by GENERAL MOTORS. = NOT in G.M.service-schedule, for life of car (= crankcase, fuel-injector, transmission). Service Dept employees lack people-skills, if you reject these high dealer profit items. I stopped using Priority service in 2010. - In 2012 - I received a free oil-change coupon in mail, so I went to Priority for this simple service. IN FORGOT TO PRESENT COUPON, BEFORE-HAND. -SO,THE SERVICE ADVISER ABUSIVELY CHEWED ME OUT (a few minutes time) LOUDLY IN FRONT OF WHOLE SERVICE DEPT. Service-Mgr was absent, so I told the SALES-MGR about this treatment. -He didn't care!

July 26, 2010

I have figured out why Priority needs to have beauty salons, restaurants and child care facilities: Because you might have to move in to get your car serviced! My daughter took her car to have a "free More

by rossjf9
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
State Inspections
May 20, 2011 -

Priority Chevrolet Greenbrier responded

Having just joined in the DealerRater.com Certified Dealer Program we are just getting the opportunity to reply to your visit. By no means is it normal and customary to wait that long with an appointment. What you describe as far as beauty salons and restaurants is our Toyota store. Were you at Toyota or Chevrolet? We would love to know what happened in your case because to our knowledge no one has ever waited 8 hours for a State Inspection. Would you mind providing the details?

June 13, 2010

I purchased 2007 Chevy(new)in PA. I moved to VA use Priority SERV-DEPT 2 yrs. SERV-DEPT tries to sell UNNECESSARY maint -NOT specified by G.M. My car has very low miles. Once, they did NOT know if my More

by hhjjoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't know
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