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Priority Chevrolet Greenbrier
Chesapeake, VA
303 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 303 reviews
March 17, 2012
The customer service was great I talked to the Internet Manager Brandon Whitley very honest and straight forward kinda guy. I respected that in a sales man at a dealer. He talked to me about the truck I wa Manager Brandon Whitley very honest and straight forward kinda guy. I respected that in a sales man at a dealer. He talked to me about the truck I was interested so I made an appointment to show the next day to talk to someone at the dealer. I then walked in that Saturday and met a man by the name of James McPhearson. I was told he was one of the best sales people they had so I was prepared for the run around and for a typical dealer game. I was wrong and happy to be. He shook my hand and said he heard what I was looking for and he was ready to work a number. So we sat down and in less then an hour we agreed on a number that almost exactly matched what I wanted to pay. He was very friendly and very down to earth. I respected that he also didn't play games or even seem interested in doing so. Every person I dealt with was friendly and more then willing to help. Quality of work has been great thus far. I had undercoating done and line-x through them they gave a discount for the line-x and the undercoating was done well I got underneath the truck to ensure they did and I was not disappointed. Friendliness all I can say is good luck finding someone that is not warm and welcoming. They have fair pricing and I would def. have a friend or family go to get a vehicle from them. I can't honestly think of a bad thing to say about the employees of Priority Chevy. More
by fosheejs
Employees Worked With
James McPhearson, Web Davenport, Brandon Whitley, Melinda Lloyd, James McPhearson, Melinda Lloyd
March 13, 2012
James McPherson was easy to work with..We told him what we wanted for our trade in and what we were willing to pay for the car.I love my new Sonic..Red..We would recommend James to friends looking to buy a we wanted for our trade in and what we were willing to pay for the car.I love my new Sonic..Red..We would recommend James to friends looking to buy a new car...no high pressure.. More
by nopat
Employees Worked With
James McPherson, James McPhearson
March 03, 2012
We had a great experience with Priority Chevy. We purchased a new truck and traded in a 2007 Silverado. We still have to get the remote start and some other things added to it this week, so that is purchased a new truck and traded in a 2007 Silverado. We still have to get the remote start and some other things added to it this week, so that is why we didn't rate the service, but if it is like the rest of the service there I expect it to be great as well. Thank you to Ed and all your employees that we felt with that day. More
by no1fujiappletoo
Employees Worked With
Ed Williamson, Ed Williamson
February 26, 2012
I came into Priority Chevy directly to the point. I knew what i wanted, how much I wanted it for and was looking toward being conned. But Priority Chevy makes me look at dealerships in a totally different l what i wanted, how much I wanted it for and was looking toward being conned. But Priority Chevy makes me look at dealerships in a totally different light. The customer service worked with me my so/so credit, and putting me in the brand new SUV i needed to be in. I just want to give a big shout out to James McPhearson for putting my family in our brand new SUV. Peace!!!!!!! More
by James1105
Employees Worked With
James McPhearson, James McPhearson
January 27, 2012
Not pressured, just helpful, courteous, and before I knew it...we had a newer, nicer, beautiful car. So, James McPhearson is highly recommended as a #1 salesman for Priority Chevrolet. it...we had a newer, nicer, beautiful car. So, James McPhearson is highly recommended as a #1 salesman for Priority Chevrolet. More
by rolliejo
Employees Worked With
James McPhearson, James McPhearson
January 26, 2012
I purchased my 2011 Cruze from Priority. Initially, it was not a good sales experience with the first two salesmen I dealt with. It got so bad Mr. Davenport, who is the sales manager, I believe, had to s was not a good sales experience with the first two salesmen I dealt with. It got so bad Mr. Davenport, who is the sales manager, I believe, had to step in. He is very friendly and treated us very well. This is why we went ahead and purchased the car. From there everything has gone downhill. I had to have body work done twice. An 18 wheeler ran into my car and did extensive damage. I was also hit from behind while I was sitting still at a traffic light. Both times, the repair was done very well. I had no problems with the repairs. They got paid for all the body work, because I chose them to do it. However, Once I bought my car in for warranty work like replacing a windshield wiper motor that had burned out after 11 months things got worse. In all three instances I had no problem with the workmanship of the repairs. However the service rep. (Kim) I believe her name is, was absolutely horrible. Whenever I tried to contact her, she was in voice mail. When I left messages for her, she rarely returned calls. Most of the time I would have to call her back and she would always have a bad attitude. I brought this to the attention of the service manager (Mr. Powell)who defended her behavior and was not the friendliest person in the world. Eventually, to be honest, after having to make continuous phone calls and making several trips to the dealership for the same problems, I did develop an attitude. Having to deal with so much incompetence and bad attitudes. Just before the holidays in November,2011. At the same time I had trouble with the wiper motor. I noticed my driver side heated leather seat had started to look bad. The leather had started to display creasing and bunching. Later on the passenger seat had started to display the same characteristics. When I took the car to the dealership, they decided to replace the leather covering as well as the cushioning, and the heating element. When I went to pickup my car, the seat did not look at all the way it did when I bought the car. It still had creases and bunching in the leather. I was then told that the repair had been done in house, and they had not done this type of repair before. It looked almost as bad as it did before they supposedly fixed it. I was then told they would send the car to an upholstery shop to get it fixed correctly. When the car came back, it looked the exact same way. I was told the upholstery shop they took it to, said they could not fix it either. By this time I was very upset. I went to the top guy at Priority Chevrolet because I was so dis-satisfied. He called in Mr Powers to handle the problem again. The only difference was, that Mr Powers had a different attitude now. He was much friendlier than he had been on previous encounters. I told Mr powers, since they could not fix the seats, I wanted the seats replaced. I was told by Mr Powers that the dealership did not have the authority to authorize that. He said, I would have to speak with the Chevrolet Representative. I finally met with the Rep. the middle of January. It had been about two months since I first reported this problem. My mother and I met with Mr. Brady and Mr. Powers, in Mr. Power's office at the dealership. When my mother and I sat down, Mr. Brady, had already decided, the problem with the seats were due to normal wear and tear. He had not even looked at the seats. My car was only 11 months old with about 12,000 miles on it. ninety-nine percent of the time, I am the only one riding in my car, and I don't do that much driving. Therefore, the seats showing this type of problem is a defect. Mr. Brady, the Chevrolet rep. was very combative, and very rude to both me and my mother, especially my mother. We are not stupid people. My mother made a statement to Mr Brady "we can't be the people who have experienced this problem with the leather seats". Mr.Brady finally admitted that he had replaced leather seats in a customer's SUV. Therefore, he reluctantly agreed to replace my leather seats. He assured me he would take care of everything. He made this statement in front of Mr. Powers, my mother and me. We shook hands on it. About a week and a half later, Mr. Brady called me to say he could not buy replacement seats for my car. Even though he told me that he could. I asked him what he was going to do about my seats. He said he wasn't going to do anything. I asked him to find a dealership or upholstery shop that has the expertise to perform the re-upholstery work to fix the problem. Mr. Brandy reverted to his previous statement "that the way the seats look is a result of ordinary wear and tear". Which means this is normal for an 11 month old car that was bought brand new. That statement was bogus then and it is bogus now. I have always owned cars with leather seats and never had a problem. So has my family. As a matter of fact, I still own my 2001 Eclipe I bought when I graduated from grad school. The leather is still in perfect condition. Mr. Brady is so nasty, he should never be allowed to work with customers. I even went through the GM customer resolution. It was a total waste of time. I know there is something that can be done, and should be done. No-one at Priority or GM cares about what is fair, or what is right, now that they have my money. This will be the last time I buy from Priority or by a GM car. No one should be treated this way. I can't even enjoy my car More
by solo9
Employees Worked With
Mr. Powers, Kim, Mr. Davenport, Manager of dealership
November 27, 2011
when we bought our used vehicle,we were promised an owners manual,they signed a promise note and it took 8wks and about 9 phone calls to get it delivered to us..very slow owners manual,they signed a promise note and it took 8wks and about 9 phone calls to get it delivered to us..very slow More
by 2006HHR
Employees Worked With
used car sales
November 21, 2011
James was very friendly, informative and professional. I called around asking other dealers for prices and didn't the the quality of service James provided. I would recommend this dealership to anyone. Ev called around asking other dealers for prices and didn't the the quality of service James provided. I would recommend this dealership to anyone. Everyone at the dealership was very friendly. More
by jhbalbin
Employees Worked With
James McPherson, James McPhearson
November 20, 2011
I would love to take this time to let you know just how grateful I am for the service I recieved from Priority Chevrolet. From the minute I steped foot on your lot I never felt pressured into my purchase. grateful I am for the service I recieved from Priority Chevrolet. From the minute I steped foot on your lot I never felt pressured into my purchase. James and Brad went above and beyond to get me a deal that we could both live with ;) This is only the second time that I have bought a brand new car and I am so thankful to have shared this experience with the team at Priority. My first purchase was not from Priority and was awful enough to make me never return to that dealer, not even for my ONE free oil change. I am so happy with my new Traverse and I am even happier to have chosen to buy from Priority. I look forward my priorities for life as well. I could babble on forever about your dealership, but I will just end by saying... MY FAMILY AND I THANK YOU FROM THE BOTTOM OF OUR HEARTS. WE ALSO WISH YOU A WONDERFUL THANKSGIVING AND A VERY MERRY CHRISTMAS TO YOU AND YOUR FAMILY! May God Bless You All!!!!! Sincerely Sarah Petrie More
by sahbrat82
Employees Worked With
James McPhearson, Stephanie, Brad Anderson, and anyone else I may have forgot!!!!, James McPhearson
October 26, 2011
I was looking for a unique car on the internet and was reviewing several options and dealers. I have driven a corvette at another dealership but it wasn't exactly what I wanted. I selected my car from t reviewing several options and dealers. I have driven a corvette at another dealership but it wasn't exactly what I wanted. I selected my car from the internet and Priority Chevrolet had what I wanted and all the associates were very friendly and willing to help me get the car I wanted. Excellent customer service!!! More
by JohnsLJ
Employees Worked With
James C. Felton
