Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Priority Chevrolet Greenbrier
Chesapeake, VA
302 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 302 reviews
July 10, 2013
After loosing my Husband of 10 years recently, my previous car was also on it's last breaths. I was recommended to visit the Priority Chevrolet team near my residence. Upon entering the parking lot previous car was also on it's last breaths. I was recommended to visit the Priority Chevrolet team near my residence. Upon entering the parking lot a very nice gentlemen approached me and started the deal to move forward. What an awesome team, they made me feel so much better after leaving the dealership on the first visit, the second visit was also awesome, last to say, I was placed in a 2013 Chevy Impala, I love the vehicle so far and I don't expect any problems out of this vehicle. Hopefully one day I will be able to get into my dream car--2014 Chevy Impala. I have already recommended 4 people that is currently in the market of purchasing a new vehicle. Again, thanks to James Mcphearson and Jay Cunningham for their excellent customer service!!! More
by wonnielove
Employees Worked With
James Mcphearson and Jay Cunningham, James McPhearson, Jay Cunningham
July 01, 2013
If you live in the Hampton roads area and you're looking to buy a car choose Priority Chevrolet and ask for James McPhearson. He was recommended to me and boy was he great. I didn't even know what k looking to buy a car choose Priority Chevrolet and ask for James McPhearson. He was recommended to me and boy was he great. I didn't even know what kinda of car I wanted when I walked into meet him. I thought I wanted the new camero but clearly I was wrong. I asked James for his suggestions and he hooked it up. I mean really made me extremely happy with my new car. The whole process took about 3 1/2 hours. YES 3 1/2 hours! From approval to driving my car off the lot that same day. He really worked out the numbers for me too. Talk about awesome. So if your looking to buy a car and you want your salesman to look out for your best interest and get you the best deal. I recommend you to go see James McPhearson he is the BEST! More
by BrookeLewis
Employees Worked With
James McPhearson, James McPhearson
June 06, 2013
My wife and I made an appointment to look at a vehicle. We already knew which model and trim we were interested in before we arrived and told them as much. When we arrived the vehicle we wanted to see was We already knew which model and trim we were interested in before we arrived and told them as much. When we arrived the vehicle we wanted to see was already parked out front and the salesman was waiting. He went over the car from front to back and top to bottom, demonstrating many of the features for us. We took it for a test drive on our own, and when we got back we had decided we wanted the car. They met our price with very little negotiating taking place, no mind games or tricks of the trade. Everyone we dealt with from the receptionist to the sales staff and management was very nice and accomodating. We felt very comfortable and the entire process was much more enjoyable than I had imagined buying a new car to be. I wholeheartedly recommend this dealership to anyone interested in buying a Chevrolet, and in particular recommend working with James McPhearson if you get the chance. More
by kenklee
Employees Worked With
James McPhearson, James McPhearson
May 30, 2013
Went in with a set price. Looked at a truck that i liked. Told Todd i wanted to get the truck for under my set price thousands of dollars less then what i had on me. He turned around and got me a be liked. Told Todd i wanted to get the truck for under my set price thousands of dollars less then what i had on me. He turned around and got me a better truck at my set price. Asked me what kind of payments that i wanted and he did it no hustling nothing straight forward. Ask for Todd Erhardt!!!! More
by CarsonDaily
Employees Worked With
Todd Erhardt
May 29, 2013
The dealership was great and Todd was absolutely wonderful. I could not have had a better or smoother experience and have sent my customers there as well. wonderful. I could not have had a better or smoother experience and have sent my customers there as well. More
by carrie2314
Employees Worked With
Todd Erhardt
November 02, 2012
I called in for a Chevy cruz and was told the price of 17,767. I came In two days later October 29th and was told same car 20,038.. I was told that the price went up because of the newer models coming in. 17,767. I came In two days later October 29th and was told same car 20,038.. I was told that the price went up because of the newer models coming in. Even though I was looking at a 2011.. AND my information was taken down and I told the salesman I was coming in for sure to purchase.. I was finally able to get the car down at a lower cost still not what I wanted to pay. But I am in need of a car bad. My overall experience wasn't the best wasn't the worse. I guess next time if I want to purchase a Chevy my favorite car. I should be more aware of the salesman schemes and tricks.. BUYERS BEWARE.. More
by carlover88
Employees Worked With
Davenport, Pope
October 27, 2012
- I received a service-coupon in mail, for a free oil-change. I went to Priority for this simple service, March 28, 2012. I FORGOT TO PRESENT COUPON, BEFORE the service. - So when my car was done, I oil-change. I went to Priority for this simple service, March 28, 2012. I FORGOT TO PRESENT COUPON, BEFORE the service. - So when my car was done, I gave the cashier the coupon. THE SERVICE ADVISER ABUSIVELY CHEWED ME OUT (-a few long minutes) LOUDLY , IN FRONT OF WHOLE SERVICE DEPT. The Service-Mgr was absent, so I told the SALES-MGR about this treatment. -He didn't care! - I stopped using Priority service in 2010, because of (previous)gruff treatment from SERV-DEPT employees. I ALSO stopped using Priority service in 2010, because they UP-SELL CUSTOMERS expensive "flushing items" Which are NOT required and NOT recommended by GENERAL MOTORS. = Maint procedures NOT in G.M.service-schedule, for life of car (= crankcase, fuel-injector, transmission). --MY CAR HAS LOW MILES-- The Service Dept employees PRESSURE customers to buy these high dealer profit items. If you reject these "dealer" recommended FLUSH-SERVICES, they get testy. - My Chevrolet has been reliable, so I don't know how competent Priority-Service is at diagnosing+fixing problems. I'll never go back to find out !! More
by krninva
Employees Worked With
3
July 15, 2012
The people at Priority Chevrolet (especially, Mr. Adam Sgroi),go the extra mile to make sure you are satisfied. I will be sure to make my next vehicle purchase at Priority Chevrolet. Sgroi),go the extra mile to make sure you are satisfied. I will be sure to make my next vehicle purchase at Priority Chevrolet. More
by John Frohock
Employees Worked With
Adam Sgroi
March 23, 2012
Stories started on the phone before we left Maine and headed to Virginia to trade our older car for a new one. Was told we would qualify for discounts (that we thought did not apply, sure enough when w headed to Virginia to trade our older car for a new one. Was told we would qualify for discounts (that we thought did not apply, sure enough when we got there they did not) Was told that several vehicles were available that matched our criteria and the price range we were interested in. Used the black book on the web page to arrive at a trade in estimate, our vehicle was by no means " below " fair condition but when a trade in value was established at the dealer I was offered even lower than the lowest figure quoted on the Black book page. After several attempts to " up-sell" us to a more expensive vehicle, an agreement was made to purchase one albeit at a higher price for less car then in Maine. At the last minute before final paperwork was signed I discovered that all the 4 criteria we had for what the new vehicle would contain were not met in the vehicle being transferred in for us. I brought this to Salesman's attention and they again searched and said that they could get the correct one at the agreed upon price and delivery date. (potential loss to dealer of the aprox. $500.) After the deal was agreed upon we were not allowed to leave dealership in our trade but were forced to transfer our belongings to a "loaner" . The next afternoon I received a call from the dealership that they could not get the vehicle promised and that they would call back in 30-45 minutes with update on another one. No call back the rest of the day and after not hearing from them I called back and was told they could not get a vehicle that met our minimum criteria but that they could get a different one with several more options, and of course an additional $2800 in cost. I refused to authorize additional expense and told salesman to come to my location to get their loaner and to return my car. Salesman then hung up on me. 30-45 minutes later a sales manager called to say that they would make that transfer within the hour. 3-4 hrs later I received a call from another "sales manager" and was told that they found a car that met out minimum criteria and they would go get it if I would authorize an additional $800-900 to cover that expense. The reason I was told for this was that the vehicle was in Maryland and they would need me to cover the transfer expense. Oddly the vehicle they had originally promised was also in Maryland. Before they ran into negative response from me regarding spending more on a different one and them loosing the $500 from their previous error they had no issue in going to get the new car at their expense. Overall very dissatisfied with whole process have bought a great many new cars & trucks but have never been treated like this before. The economy may be bad , but I had a check ready to pay cash for a new car and all I got was a very bad taste in my mouth. Needless to say I drove home from Virginia to Maine in my old car. Runs fine. More
by doIlooklikeafool
Employees Worked With
Brad Anderson, James McPhearson others
March 17, 2012
The customer service was great I talked to the Internet Manager Brandon Whitley very honest and straight forward kinda guy. I respected that in a sales man at a dealer. He talked to me about the truck I wa Manager Brandon Whitley very honest and straight forward kinda guy. I respected that in a sales man at a dealer. He talked to me about the truck I was interested so I made an appointment to show the next day to talk to someone at the dealer. I then walked in that Saturday and met a man by the name of James McPhearson. I was told he was one of the best sales people they had so I was prepared for the run around and for a typical dealer game. I was wrong and happy to be. He shook my hand and said he heard what I was looking for and he was ready to work a number. So we sat down and in less then an hour we agreed on a number that almost exactly matched what I wanted to pay. He was very friendly and very down to earth. I respected that he also didn't play games or even seem interested in doing so. Every person I dealt with was friendly and more then willing to help. Quality of work has been great thus far. I had undercoating done and line-x through them they gave a discount for the line-x and the undercoating was done well I got underneath the truck to ensure they did and I was not disappointed. Friendliness all I can say is good luck finding someone that is not warm and welcoming. They have fair pricing and I would def. have a friend or family go to get a vehicle from them. I can't honestly think of a bad thing to say about the employees of Priority Chevy. More
by fosheejs
Employees Worked With
James McPhearson, Web Davenport, Brandon Whitley, Melinda Lloyd, James McPhearson, Melinda Lloyd
