Priority Chevrolet Greenbrier

EXCEPTIONAL CUSTOMER SERVICE My name is Helen Kemp. I was at the Chesapeake Chevrolet dealership yesterday to find out about qualification information and options for my particula My name is Helen Kemp. I was at the Chesapeake Chevrolet dealership yesterday to find out about qualification information and options for my particular car situation. First I must say when I called the operator (whose name I can't remember) was very courteous and informative. She also was quick to get me to the department I wanted and when she transferred my call there was an immediate pickup. I originally spoke to Mr. James Young in the Hyundai department and though he was not able to help me, he did not just let me go, he recommend another area of your dealership (Chevrolet) that might be able too. I appreciated not only the recommendation but I was also escorted to the salesman (Mr. James McPherson) and handed over to him with a handshake and a smile. I informed Mr. McPherson of my need for another vehicle and although my credit score had gone up significantly I did not know if I would qualify. Mr McPherson informed me of all the rebates and incentives they had on hand and even introduced me to Mr. Arnell Johnson his sales manager who was also very professional and courteous. After talking to Mr. McPherson (who was well-versed in his stock on hand), I agreed to try an application. I was very happy that they were not only able to approve me but also for in-house financing. Everything worked to me like one of their Chevys (a well-oiled machine) and not only did I drive away in a new Malibu but I am now a Priority-for-life vehicle customer. The overall experience left me with a good feeling, a good view of what a dealership should be and all the people (even finance-Mr. Billy Jones) were on their game. Three thumbs up (okay two but it would be three if I had them!!!) Blessings. Sincerely, Helen Kemp More

poor service My husband purchased a new car for me while out of town, which was a wonderful blessing from him. But, it has turned into a nightmare. Live out of t My husband purchased a new car for me while out of town, which was a wonderful blessing from him. But, it has turned into a nightmare. Live out of town, have had to visit this dealership 4 times already within 45 days. They could not get the finance paperwork correct, we had one due date for our payments, went back to re-sign paperwork to learn that would be two weeks sooner. I question that and was told by the loan officer that was the correct date and the bank set the date. I did not agree, but did not have our old contract with me. I went home and review our old contract and was correct with my due date. When my husband called still was told it could not be changed. Spoke with Jay Cunningham and was told that was not the correct information the loan officer told me. They had gotten a new system and our due date should have been changed to what it was orignally stated. After the purchase my husband had to go back to sign the paperwork again, then a week later they wanted me to come in to sign (remember - I'm out of town). Two weeks later my tags are going to expire, so I had to return to them to get extended temporary tags (another trip from out of town). Jay was very nice and did offer a car wash & gas. So when I get there, my sales person was called 3 times with no response and waiting 25 mintues after my appointment, I finally see him in the breakroom eating. I informed the receptionist, finally my car is wash and gas. They said wait in the breakroom and we will come get you when it is finish. I waited for over two hours and decided to check on it. I see my car parked out front, looking for my sales person or the receptionist it was parked there for over 15 minutes and learn my keys was just placed in a tray. Still have not received my extended temp tag at this time. I was so upset and sick of this place, I left and ask my husband to place my tag on my car. On June 11th I called and spoke with Robbie and told him some of my negative experience and also my tags are about to expire again (still out of town). He took my name and number and said he would have the owner call me and to this date I have not heard from him. I did call back 4 hours later that day and spoke with Robbie again; was transferred several times and still no call back. I ask my husband to handle this at this point, because it has been a very poor experience with this dealership and he has more patience at this point. You go there and no one can assist you (only the very nice receptionist) who trys her best to get someone to help. The wait time is much too long, misleading information from our loan officer and poor customer service when it comes return calls to have issues resolve. Again, my extended temp tags will expire on June 18th and still no return call from anyone at the dealership. I believe my husband finally got the receptionist to express extended temp tags (again) to us out of town. I finally did receive another extended temp tag. I even called DMVA in the state we live in and they have no paperwork on us purchasing the car and trying to get it registered. Can you believe my husband had to provide them with our mailing address in NC two times this week (June 17th & 19th) Therefore, it tells me that they still have not sent the necessary information to DMVA to obtain my permanent tags. Are you serious!!!! I'm hoping I do not have to get another temp tag!!!!! This type of service is very unacceptable and it has been the worst experience I have had when making any type of purchase! Oh, still no call from the owner or anyone at the dealership to apologize, except the receptionist who has been very helpful!!! Crystal More

Great It was a great experience buying a vehicle from your dealership, our salesman James McPhearson did an outstanding job, he was great to work with and It was a great experience buying a vehicle from your dealership, our salesman James McPhearson did an outstanding job, he was great to work with and made the process as easy as it could be. We will be recommending him and your dealership to our friends. More

Priority Chevrolet I had a great experience at Priority. James Mcphearson handled business very well. I would definitely refer anybody looking for a new or used car to P I had a great experience at Priority. James Mcphearson handled business very well. I would definitely refer anybody looking for a new or used car to Priority Chevrolet. The only problem I had here was with the financing situation. More

You can't afford what you want I was told I could not afford what I wanted. I was told that all 2014 Camaro run the same price. I found the car that I was looking for at Hutchins Ch I was told I could not afford what I wanted. I was told that all 2014 Camaro run the same price. I found the car that I was looking for at Hutchins Chevrolet in Newport News! Leather & sunroof LT2 for $5000.00 less than Priority price and also gave us $5400.00 on our trade-in! Thanks Hutchins! Priority missed out!!! More

James is the bomb!! From the moment my husband and I walked into Priority Chevy we felt welcome; very friendly staff. James McPhearson was our sales man. The car we f From the moment my husband and I walked into Priority Chevy we felt welcome; very friendly staff. James McPhearson was our sales man. The car we found online was at their overstock lot... He personally drove us over there and showed us the car, then had us follow him back to the dealership in it. We weren't planning on buying that day, but the customer service and deal James brought to the table was too hard to pass up... besides, what other dealership provides what Priority does?? Free oil and filter changes for life, free towing for life, engine guaranteed for life, installed parts and service for life, and for us ladies, free manicures on Wednesdays. I couldn't find the dotted line fast enough. If you're looking to buy, Priority is the place to go and James is the man to see. He will go above and beyond to get you what you want. Overall, we rate the dealership and ENTIRE staff 10 out of 10 and I love my new Chevy Sonic LT Hatchback!! We will be doing all our car buying business with this dealership in the future. -A.Stephens More

I traded in two vehicles and barely came away with a new one. There is a nagging feeling that I was not treated fairly. The vehicle I was sold turned out to be a courtesy car, a vehicle that is loaned to cu one. There is a nagging feeling that I was not treated fairly. The vehicle I was sold turned out to be a courtesy car, a vehicle that is loaned to customers while they wait for their own car to be serviced. Of course they won't admit to this, why would they? I am stuck with my vehicle until I am able to afford a car I actually like due to the tremendous loan. I cannot complain about the customer service or friendliness, it is second to none; but when they want to make a profit I suggest you do your homework, or just go get a car from Carmax. More

I had an issue with the Service Department which I explained in the customer survey I received from Chevrolet. Elizabeth was extremely attentive to my concern because she wanted to resolve my concern explained in the customer survey I received from Chevrolet. Elizabeth was extremely attentive to my concern because she wanted to resolve my concern as soon as possible. She is probably the most customer service oriented person I've ever met at an automotive Service Department.........Elizabeth truly understands the importance of customer service and loyalty. More