Priority Chevrolet Greenbrier

AWESOME EXPERIENCE My hats off to the team at Priority Chevrolet, James, Arnell, Kimberly, and Rasheed awesome, awesome with getting me into my NEW MALIBU, the total ex My hats off to the team at Priority Chevrolet, James, Arnell, Kimberly, and Rasheed awesome, awesome with getting me into my NEW MALIBU, the total experience was so professional, no going back and forth with the price, I would highly recommend James and Priority Chevrolet to anyone in the market for a new car. Each step I was comfortable, not pressured. James was honest, detailed and very knowledgeable for the total car buying experience. Loving my new Malibu . Thank you Priority Chevrolet More

God is awesome ( This team is angel sent by God) I was able to get approved with a brand new 2014 cruze with a low credit score of 474 , they accepted my trade in car and i drove off the lot with a b I was able to get approved with a brand new 2014 cruze with a low credit score of 474 , they accepted my trade in car and i drove off the lot with a brand new car. i am still amazed More

Car buying I went in to purchase a new car James immediately greeted me & allowed me to go for a test drive. Afterward we got strait to business I told him what I went in to purchase a new car James immediately greeted me & allowed me to go for a test drive. Afterward we got strait to business I told him what I needed my payments to be and he really worked hard to get me a great deal one that other dealers & people said was impossible. James was very knowledgeable about his job and didn't play the games other sales men do. I will be referring all my friends & co workers to him & priority. Thanks James for your hard work. More

Speechless From the moment I parked my vehicle I was greeted with smiles and a welcome attitude! This place had everything and more. I was trading in my 2012 Cam From the moment I parked my vehicle I was greeted with smiles and a welcome attitude! This place had everything and more. I was trading in my 2012 Camaro for a more family sized vehicle and James M. was extremely helpful with the whole transition! James was very detailed when explaining things and also very understanding to my unique situation. Because of James and Arnell I was able to leave the lot with a brand new car! With the magic that these two created to make it happen for me, giving my horrible situation I was extremely impressed to see that I was able to leave the lot with a new car and an affordable car payment! Greatly appreciate all they did to make my car buying experience a success. I will be back and I will be sending business to this Priority Chevrolet! Thank you guys for everything, but more importantly thanks to your Priority Chevrolet team! ( GO OHIO STATE! ) More

An experience you can find anywhere I had been a customer since 2012 and was happy to take my car to a place that seemed to be competent and customer-oriented; I was more than willing to I had been a customer since 2012 and was happy to take my car to a place that seemed to be competent and customer-oriented; I was more than willing to pay the difference in price compared to taking it somewhere else as I felt I might receive a higher level of service. In March I brought my vehicle in for service and, after paying a thousand dollars to fix an engine code, it comes back up as I’m driving away. I return later to pay another 500 dollars to actually fix the issue. I am upset but after speaking with the manager, he explains how by fixing the issue it could resurface as a result of another part failing, and I accept the explanation. Then on June 20 I bring my car in for service, get it diagnosed and pay $800 only to have the issue resurface just as before, when I’m driving away. I come back a week later to express my frustration and request a refund, as this is the second time I have felt I have paid for a service I did not receive. I have already decided at this point to find a new mechanic, as I feel this is an unacceptable level of service. I am told that refunds cannot be given but that providing an unacceptable level of service “is not how we do business” and that the issue will be taken care of. I was provided a very adequate rental car so I decided to see how management handles my concerns. I receive no updates for a week, and when calling to see what’s happened with my car, I learn that the people responsible for my repairs are on vacation. Two days later I am told that while the mechanic is still troubleshooting the issue, it’s beginning to look like I will need a new transmission and fuel level sensor, a $3,800 repair. I opt to wait until my service writer is back from vacation and the mechanic is done troubleshooting before even considering a repair like that, let alone the fact that I do not entirely trust the diagnosis. Once my service writer is back, I call back and she says they are still diagnosing the issue, but she will call me back as soon as they have finished their diagnosis. I get a call the very next day confirming the assessment that I need this costly work done, and I advise her I do not want the work done, and I will pick my car up later that day. I pick it up in a torrential downpour and learn that one of my tires is now completely flat, a small transgression all things considered. The purpose of this review is not to complain, or vent or to get some sort of financial compensation. Indeed, I’ve been told that should I get the work they advised done, it would be done at a steep discount. The purpose of this feedback is to educate all who will listen about some of the most important aspects of business: Customer Communication, Inspiring Customer Confidence, and Delivering a Finished Product When I purchased my car, the mechanic I took it to asked me to let him know if I decided not to purchase it, as he had never seen such a well-maintained vehicle for its age. I purchased the car looking for comfortable, reliable transportation and I looked to Priority Chevrolet to provide the service needed as the car aged to maintain the vehicle and hopefully put 300,000 miles on the vehicle before finally retiring my car and purchasing a new one. More than halfway to my goal I must abandon my dream, as I do not have any mechanic trustworthy enough to troubleshoot and provide a level of service that will help me reach my goal without re-purchasing the car many times over. I now will look to only purchase newer vehicles and discard my pipe dream of having a well-maintained vehicle and instead opt for the cheapest repairs that keep the vehicle on the road until a repair comes along that makes it more feasible just to buy a new car. I am still pleased with Chevrolet cars, and I still feel that the service department at Priority Chevrolet can provide a high level of service; they had done so in years past so I am confident they can in the future. I do appreciate the fact that at all times, I was met with courtesy and a sympathetic ear however I now know why my friends and family are leery of dealership service departments and I must now reluctantly join their ranks. More

Car Buying Made Easy First off I would like to say as soon as I got out of my truck I was greeted with a warm smile and welcome to priority. I explained I was there to see First off I would like to say as soon as I got out of my truck I was greeted with a warm smile and welcome to priority. I explained I was there to see James McPhearson. I was brought into the showroom and was told he was busy with another customer. even though he was busy he still came and greeted me personally. He explained he would be with me shortly. So I proceed to walk around outside and look at Silverados. James finished with his customer and we talked about the usual about what I would like. I told him what I wanted he found it. we walked inside and talked money. He ran the numbers and went and talked to the Finance Director Jay Cunningham. After a short time I was called into Jays Office and he sat me down and explained everything to me for to understand. we talked over everything and I signed on the dotted line. The easiest way I can describe my experience at Priority Chevy is to compare it to a True Car commercial. James McPhearson and Jay Cunningham made buying a new truck as easy as it can get. So to those 2 gentlemen you are the best and now have a customer for life. So again Thank you Jay Cunningham and James McPhearson. More

second purchase in 6 monts this time compleatly bad on may 5 2014 we purchased a 2010 Camaro in the window of the car the federal trade commission sticker or buyers guide stated that the car was pre own on may 5 2014 we purchased a 2010 Camaro in the window of the car the federal trade commission sticker or buyers guide stated that the car was pre owned certified by Chevrolet. This meant we received 12month 12k mile bumper to bumper gm warranty 24 month gm oil change plan and balance of 5 yr 100k mile power train warrantee. along with gm certified 172 point reconditions. We signed this f t c sticker per the law and the dealer had read it to us. After a month quite a few things started to go wrong on the car so I made an inquiry to general motors the car was in fact not general motors pre owned certified. So we called and called the dealer no call back finally called Langley credit union and their vice president of lending got the used car manager mark to call us back. also Kimberly the delivery girl to call us also because she sold us paint sealant that never was put on the car. Her most professional response was its not my fault what do you want ME TO DO ABOUT IT well a $ 695.00 refund to start. As far as the car goes mark was very nice offered to give a priority version of the gm certified warranty I asked him to ask his boss to see if we could just pick out a different car. ask no harm no foul I did mention we bought a 2014 in January didn't I hum ok he said he would but I could trade the Camaro in loose a few thousand dollars and get a different car even though it was their fault . well still waiting for that call back hope I don't hold my breath. we have only put 100 miles on the car. I If this is how they treat a 2 nd time customer good luck first time ones. The complaint is currently on file with the Norfolk better business bureau Virginia attorney generals office Virginia department of motor vehicle dealer enforcement and the federal trade commission More

Customer service I love customer service from Tina and Scott and Belen. They are very friendly eager to help and genuine. Can you hire 3 more like them??? You walk in I love customer service from Tina and Scott and Belen. They are very friendly eager to help and genuine. Can you hire 3 more like them??? You walk in and miss Tina and Belen always greet you. Those are only service consultants I would ever recommend. More

Positive Experience at Priority Chevrolet My experience at Priority Chevrolet was great. James McPherson was very informative about Chevrolet products and services. He provided very personab My experience at Priority Chevrolet was great. James McPherson was very informative about Chevrolet products and services. He provided very personable service. I was very pleased with the price and quality of vehicles offered. The selection was awesome. Overall I was very Happy about my purchase. My best experience at Priority came at the end of my transaction and that was with Jay Cunningham, he really closed the deal and helped to explain everything very clearly to me. It was a real joy to speak with him about my purchase. He was very personable and helped to eliminate the some of the frustration I experienced in the slight delay of service I experienced in my transaction. There were only two complaints that I have for Priority---the transaction took a long time for start to finish. The second complaint was the used car showroom/buying area was horrible...it had the feel of a construction site work trailer--not appealing when you are making a purchase for thousands of dollar...it needs to be upgraded. More

EXCEPTIONAL CUSTOMER SERVICE My name is Helen Kemp. I was at the Chesapeake Chevrolet dealership yesterday to find out about qualification information and options for my particula My name is Helen Kemp. I was at the Chesapeake Chevrolet dealership yesterday to find out about qualification information and options for my particular car situation. First I must say when I called the operator (whose name I can't remember) was very courteous and informative. She also was quick to get me to the department I wanted and when she transferred my call there was an immediate pickup. I originally spoke to Mr. James Young in the Hyundai department and though he was not able to help me, he did not just let me go, he recommend another area of your dealership (Chevrolet) that might be able too. I appreciated not only the recommendation but I was also escorted to the salesman (Mr. James McPherson) and handed over to him with a handshake and a smile. I informed Mr. McPherson of my need for another vehicle and although my credit score had gone up significantly I did not know if I would qualify. Mr McPherson informed me of all the rebates and incentives they had on hand and even introduced me to Mr. Arnell Johnson his sales manager who was also very professional and courteous. After talking to Mr. McPherson (who was well-versed in his stock on hand), I agreed to try an application. I was very happy that they were not only able to approve me but also for in-house financing. Everything worked to me like one of their Chevys (a well-oiled machine) and not only did I drive away in a new Malibu but I am now a Priority-for-life vehicle customer. The overall experience left me with a good feeling, a good view of what a dealership should be and all the people (even finance-Mr. Billy Jones) were on their game. Three thumbs up (okay two but it would be three if I had them!!!) Blessings. Sincerely, Helen Kemp More