Priority Chevrolet Greenbrier

0 stars is more appropriate. First of all, when I bought the car a year ago, it had JUST been traded in the previous day. I told our sales rep. Aaron, to PLEASE do everything cor First of all, when I bought the car a year ago, it had JUST been traded in the previous day. I told our sales rep. Aaron, to PLEASE do everything correctly prior to us picking it up, I told him to not call me to pick it up until everything has been checked thoroughly. He calls the following morning saying it's ready, I says that's impossible, yesterday it hadn't been touched from the trade in... "Oh our guys are A-grade"... yea right, you just want you commission... So I go pick it up, and it hadn't even been detailed! I went ahead and took it though because internally it looked ok, I figured we could get it detailed later. Almost immediately the vehicle is burning oil like crazy. We tell the mechanics and they just say "oh we'll check it in another 5k miles". Then one night at mid-night my phone is being blown up, weird and inappropriate messages, call after call, finally I answer... IT'S AARON, the sales rep. asking me to come over. I was literally so shocked and appalled. He was drunk out of his mind. The next time i go in to get an oil change I ask for a manager, because at this point I'm exhausted, the car was dirty, burning oil, now the sales rep. is harassing me. Of course, there's no mgr. in, no one will speak with me. fast forward to today my vehicle has been at the shop for 10 days. I have an extended warranty which covers a loaner car but they say they cannot give me one until the car is looked at... so look at it then, what am I paying for to have all the items on the warranty if I cannot utilize them. I feel that there's all these rules I have to go around. I get no updates except for some super unhelpful person texting me saying "27th in line" "19th in line" "12th in line" I'm beyond frustrated, I have no vehicle, and now it's clear that these people could careless about their customers needs. I understand my car cannot jump the line, but do the diagnostic and allow me to get the loaner while i wait, but they that costs them money so of course this is how they do it. I wish I had reported all of this earlier but I am not the type to cause problems for people. I will get answers. More

THEY DO NOT CARE ABOUT THERE CUSTOMERS, SERVICE SUCKS AN UNPROFESSIONAL ❗ I BOUGHT MY CAR FROM THEM ITS A 2017 FIAT, I HAVE PRIORITY FOR LIFE AN I BOUGHT BUMPER TO BUMPER WARRENTY FROM THEM,CALLED A WEEK I UNPROFESSIONAL ❗ I BOUGHT MY CAR FROM THEM ITS A 2017 FIAT, I HAVE PRIORITY FOR LIFE AN I BOUGHT BUMPER TO BUMPER WARRENTY FROM THEM,CALLED A WEEK IN ADVANCE JUST FOR A OIL CHANGE AN TIRE ROTATION, SCHEDULE FOR 930AM SATURDAY TOOK OFF DROVE FROM NC, 50 MINUTES TO GET THERE ,ARRIVED AT 9AM HAVEN'T BEEN THERE FOR A WHILE CAUSE LAST TIME THEY CHANGED MY OIL, GUY LEFT OIL CAP OFF AN I DROVE ALL THE WAY BACK HOME TO NC PULLED IN DRIVEWAY CAR WAS SMOKING OIL ALL OVER MOTOR AN HOOD, THEY HAD TO FIX ❗ BUT ITS BEEN AWHILE SO I WAS GIVEN THEM SECOND CHANCE, DUMB ME❗ I PULL UP AN WALKED IN , GUY ASKED CAN I HELP YOU, TOLD HIM I HAVE APPOINTMENT, HE SAID RUDELY YOU NEED TO STAY IN YOUR CAR AN PULL IN WHEN ITS YOUR TIME, I TOLD HIM I HADN'T BEEN THERE IN AWHILE SO WASNT SURE THE PROSEDURE, HE SAID xxxxTY ITS BEEN THIS WAY FOR 8 YEARS, I DIDN'T GET INTO IT WITH HIM OF WHY I HAVEN'T BEEN THERE , I JUST LET IT GO, SO PULLED CAR IN AN GOT OUT, HE ASKED WAS I LEAVING CAR CAUSE IT WOULD BE ALL DAY , THEY DON'T STOCK FIAT FILTERS, I SAID I'M WAITING WITH CAR AN WHY DONT YOU HAVE FILTER HAD APPOINTMENT FOR A WEEK SOMEONE SHOULD HAVE ORDERED IT, HE ASKED ME TO WAIT IN MY CAR, WENT SAID SOMETHING TO GIRL ASK DESK AN CAME BACK AND SAID TO ME, WE CAN'T GET YOUR FILTER AND CAN'T CHANGE YOUR OIL TODAY, I WAS FLOORED, AN STEAMING MAD, HE DIDN'T EVEN TRY TO GET OIL FILTER DIDN'T CALL NO-ONE AT ALL I JUST LEFT, WENT TO INVINITY DEALERSHIP DOWN THE STREET, TOLD SERVICE MANAGER, WHAT HAD HAPPENED, THEY HAD TWO OIL FILTER IN STOCK CHANGED MY OIL IN 1 HOUR AN ROTATED TIRES, EVEN HE COULDNT BELIEVE WHAT THEY DID, ITS UNHEARD OF I THINK THEY OWE ME GAS MONEY FOR DRIVING, ALL THE WAY THERE, FOR NOTHING❗ AND WHILE I WAS AT OTHER DEALERSHIP I TRIED TO CALL SERVICE MANAGER AT PRIORITY HE WOULDNT ANSWER MY CALLS NOR HAS HE CALLED ME BACK THEY SUCK❗👎 DONT GO THERE AT ALL Will not Recommend Them To No One❗ More

Took my vehicle in for service, after a week of it being there I was given an estimate for $3447. I then contacted my brother in law that is a service manager in the Chicago area for advice and he told me t there I was given an estimate for $3447. I then contacted my brother in law that is a service manager in the Chicago area for advice and he told me that there was “special coverage” to replace the cam cover at no cost from Chevrolet for the issue I was having. NEVER was this even brought to my attention from Priority Chevrolet but that they wanted to charge me over $3000 for repairs to fix my vehicle. My brother in law contacted Robert the service manager only to be told that he’d look into it and call him back. ANOTHER week goes by with no contact from the dealer to myself or my brother in law. I tried to call several times today as did my brother in law and left several messages with no one to contact me back but they did send me a text that my car was ready only to get there and be told that they wouldn’t even work on my car because we were “belligerent “ to them. Sorry I don’t think looking for an update on my car after 2 weeks of no answers is being “belligerent “ nor being told that my car had extended warranty on the repairs and wanting to charge me is being “belligerent “. I would never recommend this dealer to anyone, especially after they tried to take advantage of a single female that is from out of state. More

SUPERB! ! THE SALES REP COULD NOT HAVE BEEN MORE HELPFUL. EVERYTHING ON THE CAR WAS DONE TO MAKE IT PERFECT. THANK ! THE SALES REP COULD NOT HAVE BEEN MORE HELPFUL. EVERYTHING ON THE CAR WAS DONE TO MAKE IT PERFECT. THANK More

They could care less about their customers I gave one star because there is no 0 Booked a service a month in advance for 6-12-2023 and drove 110 miles for service to find the service dept. was closed, th star because there is no 0 Booked a service a month in advance for 6-12-2023 and drove 110 miles for service to find the service dept. was closed, they said they were upgrading there computers, It sure would have been nice to have been sent a text message. But they want you to verify 4-5 times by text you are coming More

They have redeemed themselves my service advisor is awsume. The service department did a great job fixing my issue. Not 5 stars cause even if it is a new vehicle and a warranty issue no loner. awsume. The service department did a great job fixing my issue. Not 5 stars cause even if it is a new vehicle and a warranty issue no loner. More

We bought a brand new truck that needed major immediate repair. Will never go back. repair. Will never go back. More

· Today I ended up at the Chevy dealer (Priority Chevrolet) to possibly purchase a new truck. Over the past 20 years, i have purchased 5 new vehicles from this dealership and the dealership is one Chevrolet) to possibly purchase a new truck. Over the past 20 years, i have purchased 5 new vehicles from this dealership and the dealership is one of the largest in America and probably the largest in Virginia. With that being said, no discount off the new truck, a 5,000 dollar additional charge for what I would call the Biden non-allowance, and 6-8 thousand less on my trade than what even the Kelly Blue book value was to a dealership. Needless to say, I had a few words with the salesman and assured him I would find a new Dealership for my needs. I intend to return to my home town for the next purchase of my truck More

My wife brought in one of our 3 Chevrolet vehicles for the 45000 maintenance, the service department told her she needed the crankcase serviced, she thought this was required and not just a dealer add on the 45000 maintenance, the service department told her she needed the crankcase serviced, she thought this was required and not just a dealer add on recommendation! They charged her $69.95 plus tax for this unnecessary service. I filed a complaint and Priority said they would like to make this right but never reached out to “make it right” after I provided my contact info! I have purchased 6 new vehicles from this dealership but won’t buy my next ZL1 from them next year! More

Every time I try to schedule service with this dealership there is some sort of problem - either they can't find my appointment because I scheduled it in the app or "let me put you on hold" (news flash, no o there is some sort of problem - either they can't find my appointment because I scheduled it in the app or "let me put you on hold" (news flash, no on ever comes back to the phone). I dropped my car off at 11 am yesterday for a routine recall that I'd scheduled a week prior and was expected to take 3-4 hours, they ended up keeping my car overnight even though I told them I'd need it back by the end of the day. I was told that my car should be ready before 8 am, it is now 12 pm and I cannot get onto any one in the service department to give me a status on my car - I am either put on hold, no one answers, or I'm told that no one is available to take the call in the service department. This service department is by far the worst I've been to. More