Priority Chevrolet Greenbrier

Disappointed Again Unfortunately, we had another disappointing service visit today at Priority Chevrolet in Chesapeake. We had an appointment at 6:30AM for a state insp Unfortunately, we had another disappointing service visit today at Priority Chevrolet in Chesapeake. We had an appointment at 6:30AM for a state inspection and oil change. At around 12PM I was told that both of my fog lights would need to be replaced which would be $69 a piece with labor to pass inspection. I knew they were working when I pulled up in the morning in the dark seeing the reflection in the garage door. I was not going to pay that much for bulbs that take 2 minutes a piece to replace myself. I went to get the replacement bulbs myself to put in and just be done with this whole ordeal. After taking out both LED bulbs that I just bought in May 2018 I put the replacement regular bulb in and it didn’t work ($26 a piece at Auto Zone). I checked the fog light fuse and it was okay. I then saw there was a spot for a Fog Light relay. You could tell there was a square outline with darker plastic with no dust telling you there was something there. I was beyond furious and disheartened to say the least. I went back to the service bay to show and ask them which was around 2PM, maybe it was mistakenly taken out while troubleshooting and might be on the technician’s work bench. They said he has no reason to do that and didn’t have one in stock. I would have to pay $13 and some change to replace and it would take another hour or more to have done. I asked if there were cameras outside because they could see my fog lights on when I pulled up this morning and they did not have any. At around 4PM I saw the truck in the service lane as being complete. It still had a rejection sticker on it. They said we put in the relay and the one bulb worked, the other one didn’t and those weren’t approved anyways because they are LED and not DOT approved. I told them I have two brand new ones I would put in there (did myself in the lane aside from one that they had torqued from where I had finger tight put on previously). They said they could pass inspection and drove back to garage. Everything was finally complete at 5PM with my 10.5 hour ordeal on my day off and I was able to drive away with my “lifetime free inspections” that cost $29.95 with an oil change, $55.10 to replace bulbs that were functioning that morning, and $13.57 for a relay that disappeared causing neither fog light to work (hence both of your fog lights are out and need to be replaced to pass inspection) in addition to my time wasted. More

The sales staff are GREAT!!! The people at Priority Chevrolet are fantastic!!! I had a wonderful experience purchasing from them. If you're shopping for a new vehicle, give my fri The people at Priority Chevrolet are fantastic!!! I had a wonderful experience purchasing from them. If you're shopping for a new vehicle, give my friend James McPhearson a call. He will go above and beyond for you! This great American retired soldier (hero in my book) made my week! More

Very Happy! I’ve been wanting a new truck for a while. I spoke to Mike Boatright. His professionalism and helpfulness exceeded my expectations. He was very ac I’ve been wanting a new truck for a while. I spoke to Mike Boatright. His professionalism and helpfulness exceeded my expectations. He was very accommodating and helped me through the entire process. He was very down to earth and easy to work with. I hate going into dealerships and the agents try selling you a car you don’t need or want. Mike didn’t do that at all. I choose and decided and he was very helpful and kind. Please see Mike today. No gimmicks or BS. Mike will give it to you straight! Loved working with Mike! Thanks Mike!!! More

Excellent Customer Service Purchased 4th car and received excellent customer service from James. He always takes care of us. He's the best and so is Priority Chevrolet! Purchased 4th car and received excellent customer service from James. He always takes care of us. He's the best and so is Priority Chevrolet! More

James was excellent. Very professional, knowledgeable, James was very professional, knowledgeable, courteous, and wonderful to work with. He walked me through every step of the leasing process and answered James was very professional, knowledgeable, courteous, and wonderful to work with. He walked me through every step of the leasing process and answered all my questions. I highly recommend James. More

New camaro Very satisfied with the customer service I received with james. He was very helpful and answered any questions I asked. I would definitely recommend t Very satisfied with the customer service I received with james. He was very helpful and answered any questions I asked. I would definitely recommend this dealership to others More

Fast and easy I had already been shopping around at other Chevrolet deslerships, so I had a good idea of what I need and wanted out of Priority. It was quick, easy I had already been shopping around at other Chevrolet deslerships, so I had a good idea of what I need and wanted out of Priority. It was quick, easy and painless More

My Experience Thank you to Mr. James McPhearson, for making my - what I thought was going to be a long and drawn out process of purchasing a car an enjoyable worry- Thank you to Mr. James McPhearson, for making my - what I thought was going to be a long and drawn out process of purchasing a car an enjoyable worry-free experience. He asked "what was I looking for?" I told him and he delivered (the make, model, color, and price - all wrapped in one). I am now enjoying my Certified Pre-owned 2016 Honda Accord Sport. I would highly recommend Mr. James McPhearson as your go to salesperson for purchasing any vehicle. Mr. James is personable, knowledgeable, and make sure you are pleased to the very end. Again, thank you Mr. James, along with the manager, Mr. Billy Jones for making me a "priority" and a part of the Cheverolet Priority family for Life! Best Regards, L. LaTrina W. Dirtion More

Great, honest person and salesman. Bought a new 2018 Silverado from Zach. He gave me the truck at an agreeable price. My buying experience was a very positive one and I wouldn't hes Bought a new 2018 Silverado from Zach. He gave me the truck at an agreeable price. My buying experience was a very positive one and I wouldn't hesitate to purchase a vehicle from him again. The entire sales staff I interacted with there were great people. THIS PART IS NOT ABOUT ZACH OR SALES. The service dept seems undermanned and overworked. Good people there but management needs to do a better job looking out for their workers, that's my perspective and nobody working there complained to me. My first experience with them wasn't one that left a good impression. I don't give 5 star ratings to anyone, including myself. There's always room for improvement More

the miller family my wife and I where very pleased with our experience with James. He was very helpful with his knowledge of the 2019 equinox . The process of trading i my wife and I where very pleased with our experience with James. He was very helpful with his knowledge of the 2019 equinox . The process of trading in or 2015 and buying the 2019 was done painlessly and we would recommend this dealer to our friends. We also have a 2003 Silverado witch we had some electrical problems with and the service dept took very good care of us and had it back working to our satisfaction. So for me this dealer hits on all the most important areas of customer satisfaction. Thank you James Robert and Patricia Miller More