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Priority Chevrolet Greenbrier

Chesapeake, VA

1.9
302 Reviews

1495 S Military Highway

Chesapeake, VA

23320

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Showing 302 reviews

September 16, 2024

Knowledgeable and professional salesmen educated me about the vehicle I was interested in showing in detail all the features on the new Equinox EV making the experience of buying a new vehicle even more exci More

by cgarn1021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Schneider, Nate Enlow
Sep 18, 2024 -

Priority Chevrolet Greenbrier responded

Thank you so much for your fantastic review! We're thrilled to hear about your positive experience at Priority Chevrolet Greenbrier. It's wonderful to know that our knowledgeable sales team made your journey of learning about the new Equinox EV enjoyable and exciting. We believe in making our customers feel comfortable, and we’re glad that was your experience. We appreciate your support and look forward to helping you with your next vehicle purchase! Enjoy your new Equinox EV! Sincerely, The Priority Chevrolet Greenbrier Team,757-573-2043

September 03, 2024

The service department’s customer service is terrible. Called the service manager with a complaint and she hung up on me. Reaching anyone by phone is impossible More

by Bill
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karen Stephens
Sep 05, 2024 -

Priority Chevrolet Greenbrier responded

Our team has acknowledged this review.

August 29, 2024

*AVOID THIS DEALERSHIP* To skip the very long story, their representative screwed up and ended up costing me another $10,000 dollars. I have him on record even stating it was his fault. My monthly payme More

by Corrections
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Wyatt
Aug 30, 2024 -

Priority Chevrolet Greenbrier responded

We did not cost you another $10,000! The $10,000 was the difference in "YOUR" payoff which you signed off on that was correct. Once the accounting dept went to make the payoff they found out it was 10k then what you signed off on. We immediately called you with the error and gave you every option on how you wanted to resolve the issue including canceling the whole deal. Sincerely, The Priority Chevrolet Greenbrier Team,757-573-2043

Aug 30, 2024 -

Corrections responded

There is nothing left to discuss. I tried to make my thoughts and displeasure known to everyone I talked to. John, Anthony, and even the General Manager I spoke with. Your business actions, team members, and overall demeanor are horrendous. I'm aware I'm only one customer out of thousands. If my review stops even one person from doing business with your company, I'll be as elated as ever.

May 10, 2024

This dealership is a scam don't try to buy anything here. Salesman john had me run my credit for nothing. Car that I want was already sold. More

by shawnsprouse1980
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rasheed Zorquany, John Wyatt
April 11, 2024

Big thanks to you guys for giving me a joke of an offer on my truck this past Friday. Thanks to you, I’m rocking a brand new Ford F150 and got about 5000 more for the trade-in that you said that I would ne More

by Steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Arnell Johnson
February 27, 2024

I'll start off by saying, I called to make an appointment for my truck. I show up for the appointment and was told they could not look at my truck for probably a week. Why did they make the appointment for More

by shawnsass
Recommend Dealer
No
Employees Worked With
Ray Mattox, Cindy Harrell, Bob Backus
January 20, 2024

I would never for any reason take my vechical to this dealership for service or repair. Good service means everything! I bought my rarely driven car in with an intermitten gearshifter trigger lock More

by Not happy corvette driver.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Worked with several people
Jan 25, 2024 -

Priority Chevrolet Greenbrier responded

Hello, I'm sorry to read about your experience and I understand your concern regarding the issues surrounding the repair on your vehicle. I'd appreciate an opportunity to discuss this with you further to directly address any concerns and work towards a resolution. Please reach out at your earliest convenience. Thank you, Robert Backus - Service Manager - bob.backus@priorityauto.com

October 03, 2023

Tried to give them yet another shot. figured I avoided them for a couple years and had some codes popping up. Well added sever other items to the list one being a tire that I had a cut i More

by Chipr
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kendell Browne, Bob Backus
Oct 13, 2023 -

Priority Chevrolet Greenbrier responded

Hi there. We are sorry to hear of your poor experience with us at Priority Chevrolet Greenbrier. We encourage you to reach out to priorityrep@priorityauto.com with further questions and concerns regarding your recent experience so that we can work towards improving our services for our customers in the future. Thank you.

September 28, 2023

Last service visit was 6. 5 hours for an oil change. This visit is now past the 4 hour mark. Would not recommend this dealership for anything other than raising your level of f More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Moralas
Oct 13, 2023 -

Priority Chevrolet Greenbrier responded

Hi Robert. We apologize for your poor experience with our service department at Priority Chevrolet Greenbrier. Please reach out to priorityrep@priorityauto.com with further questions and concerns regarding your experience so that we can improve our services in the future. Thank you.

August 30, 2023

0 stars is more appropriate. First of all, when I bought the car a year ago, it had JUST been traded in the previous day. I told our sales rep. Aaron, to PLEASE do everything cor More

by jenna.sorey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Aaron
Sep 10, 2023 -

Priority Chevrolet Greenbrier responded

Hi there. We apologize for your poor experience with our dealership. We encourage you to reach out to priorityrep@priorityauto.com with further concerns regarding your experience - thank you.

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