Priority Chevrolet Greenbrier

Knowledgeable and professional salesmen educated me about the vehicle I was interested in showing in detail all the features on the new Equinox EV making the experience of buying a new vehicle even more exci the vehicle I was interested in showing in detail all the features on the new Equinox EV making the experience of buying a new vehicle even more exciting. Everyone I encountered was helpful and made me feel comfortable asking any questions I had about the vehicle and the process. I’m in love with my new Equinox EV and I will definitely be buying my next vehicle here as well. More

The service department’s customer service is terrible. Called the service manager with a complaint and she hung up on me. Reaching anyone by phone is impossible Called the service manager with a complaint and she hung up on me. Reaching anyone by phone is impossible More

*AVOID THIS DEALERSHIP* To skip the very long story, their representative screwed up and ended up costing me another $10,000 dollars. I have him on record even stating it was his fault. My monthly payme their representative screwed up and ended up costing me another $10,000 dollars. I have him on record even stating it was his fault. My monthly payment went up $100, and my bumper to bumper warranty was reduced significantly. The dealership says they care and they wanted to work with me but wouldn't budge, "after discounting the lifetime oil changes very heavily."  Absolutely disappointed by the, "knowledgeable" members they say they employ. I should have known something was wrong when while walking the lot during the original visit, a DIFFERENT member looked me in the face and said they didn't have the vehicle I was looking for. That was even after looking at four of the vehicles I was interested in.  *AVOID THIS DEALERSHIP* More

I would never for any reason take my vechical to this dealership for service or repair. Good service means everything! I bought my rarely driven car in with an intermitten gearshifter trigger lock dealership for service or repair. Good service means everything! I bought my rarely driven car in with an intermitten gearshifter trigger lock problem. Upon starting the car the trigger would lock preventing the car from shifting out of park. It was a problem that occurred intermittently and sometimes clears on its own. I brought the car in and it was diagnosed as a broken transmission cable. The cable was replaced and the repair paid for. Because the car is not an everyday driven car, it wasn't until one of the next times I drove the car I discovered the car still had the same intermitten trigger lock problem. I contacted the service adviser at Priority to inform them that I still had the same problem with the gear shifter trigger intermittently locking up. I was told by the service advisor that I did not need an appointment because I had a 24 month repair warranty. Because the car is barely driven and I have a couple main cars that I drive everyday, I did not see an urgency to immediately take the car back in. A year later but within the 24 month repair warranty period I again called the dealership to verify the 24 month warranty repair and again was told I had 24 months to bring the car back in. When I bought the car back in, the car had only been driven about 350 miles outside of the milage used to take the car to 2 state inspections and to and from the Priority dealership. Upon returning the car to the dealership the car was diagnosed with a faulty gearshift assembly which would be an additional cost to repair. I told the service advisor to hold up on the repair and I entered my car model and symptoms on the internet and found the problem that I had with the intermitten gear shifter trigger was a common problem for my model car. The problem was identified as a bad gear shifter lock out solenoid or the solenoid harness (little cable) that attaches to the solenoid. The gearshift lockout feature is a safety feature that locks the gearshifter trigger if the driver's foot is not on the brake pedal when starting the car. The signal to unlock the gearshifter trigger comes from the brake pedal. This has nothing to do with the transmission cable. Additionally, I contacted a corvette repair specialist that wrote one of the internet articles I viewed on the gear trigger lock out problem and he explained that 99% of the intermitten gearshifter lock out problems are due to worn contacts on the small solenoid cable that connects to the solenoid. The solenoid and cable are located inside the gear shifter assembly and much cheaper repairs than the entire gear shift assembly. I contacted Priority and asked them about the possibility of the transmission cable replacement being a faulty repair. I was told by the service advisor that the service manager said I should have returned the car within a 12 month period ( even though I have a 24 month warranty on repairs). I asked to have the service manager call me. After a couple of days of having no one call me I picked up my car and sent a letter to the corporate office on the issue. Within 2 days, I got a call from the corporate office indicating they would look into the issue and get back to me within 3 working days. After 1 1/2 months of several times contacting both the Priority and the corporate office I never received a response. After responding to a Priority chevrolet generated service feedback email that I had received a month earlier I received a call. The call resulted in me speaking to a service manager that simply stated upon reading the tecnican's paperwork, the technician found a broken transmission cable and replaced the cable and the cable itself had a 12 months parts warranty. I told the service manager that from what I read a broken transmission cable would not lock the gear trigger intermittently. The service manager said there was nothing more she could say. Not happy with the service. More

Tried to give them yet another shot. figured I avoided them for a couple years and had some codes popping up. Well added sever other items to the list one being a tire that I had a cut i figured I avoided them for a couple years and had some codes popping up. Well added sever other items to the list one being a tire that I had a cut in the sidewall. For the most part all went extremely well that was until I drove from the dealer to 17 south and the tire pressure went from 70lbs to 32. limped it over to Autozone on Cedar road where it was 30lbs and dropping. Called Kendall and he said to call a number of a tow company he texted to me. I told him I couldnt be stranded about 45 min from home. Tow guy said he wouldnt assist changing the tire to the spare. Called Kendall back and all he could say was there wasnt anything they could do for me. Very bad customer service since they were the cause of the issue More

Last service visit was 6. 5 hours for an oil change. This visit is now past the 4 hour mark. Would not recommend this dealership for anything other than raising your level of f 5 hours for an oil change. This visit is now past the 4 hour mark. Would not recommend this dealership for anything other than raising your level of frustration. More

0 stars is more appropriate. First of all, when I bought the car a year ago, it had JUST been traded in the previous day. I told our sales rep. Aaron, to PLEASE do everything cor First of all, when I bought the car a year ago, it had JUST been traded in the previous day. I told our sales rep. Aaron, to PLEASE do everything correctly prior to us picking it up, I told him to not call me to pick it up until everything has been checked thoroughly. He calls the following morning saying it's ready, I says that's impossible, yesterday it hadn't been touched from the trade in... "Oh our guys are A-grade"... yea right, you just want you commission... So I go pick it up, and it hadn't even been detailed! I went ahead and took it though because internally it looked ok, I figured we could get it detailed later. Almost immediately the vehicle is burning oil like crazy. We tell the mechanics and they just say "oh we'll check it in another 5k miles". Then one night at mid-night my phone is being blown up, weird and inappropriate messages, call after call, finally I answer... IT'S AARON, the sales rep. asking me to come over. I was literally so shocked and appalled. He was drunk out of his mind. The next time i go in to get an oil change I ask for a manager, because at this point I'm exhausted, the car was dirty, burning oil, now the sales rep. is harassing me. Of course, there's no mgr. in, no one will speak with me. fast forward to today my vehicle has been at the shop for 10 days. I have an extended warranty which covers a loaner car but they say they cannot give me one until the car is looked at... so look at it then, what am I paying for to have all the items on the warranty if I cannot utilize them. I feel that there's all these rules I have to go around. I get no updates except for some super unhelpful person texting me saying "27th in line" "19th in line" "12th in line" I'm beyond frustrated, I have no vehicle, and now it's clear that these people could careless about their customers needs. I understand my car cannot jump the line, but do the diagnostic and allow me to get the loaner while i wait, but they that costs them money so of course this is how they do it. I wish I had reported all of this earlier but I am not the type to cause problems for people. I will get answers. More