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Priority Acura

Chesapeake, VA

4.8
231 Reviews

1701 South Military Hwy

Chesapeake, VA

23320

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Showing 231 reviews

December 14, 2024

I have been coming to this dealership for maintenance since I bought my car in 2014. They always do an outstanding job and I never have problems with my car. I only go in for regular maintenance. More

by jgillus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clif Singleton
Dec 16, 2024 -

Priority Acura responded

Thank you for your continued trust in Priority Acura since 2014! We're delighted to hear that our team consistently provides outstanding service and keeps your car running smoothly. We look forward to serving you for many more years of routine maintenance!

December 14, 2024

Always enjoy the experience. Cliff is super professional as well as the Techs. Super cool staff. More

by phyllisaparker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lionel Goodwyn, Andy Miller
Dec 16, 2024 -

Priority Acura responded

Thank you for taking the time to share your review! We're happy to hear that Cliff and our service team at Priority Acura consistently provide you with top-notch customer care, and we appreciate you highlighting their efforts. We're here to assist with any future automotive needs - we'll see you next time!

December 14, 2024

Priority Acura’s service department is an absolute disaster. The younger blonde woman working there is blatantly unprofessional, shockingly rude, and utterly useless. It’s clear she has no interest in More

by JS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blonde girl in service department. She never introduced herself.
Dec 16, 2024 -

Priority Acura responded

Hello, Thank you for sharing your experience. This is understandably concerning, and we apologize for any inconvenience that may have been caused. It is regrettable to learn that you are highly dissatisfied with the quality of service received. However, this level of service does not align with my team's standards regarding absolute customer care. We take this feedback very seriously and would appreciate an opportunity to discuss this with you further to ensure these concerns are met with a proper resolution. If possible, please reach out directly at your earliest convenience to my contact below. Thank you, Justin Fox - Service Manager - 757.832.8506

December 13, 2024

The service was excellent and the representative was polite and answered my questions. He explained the increase in the service which was appreciated. More

by debra_grandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Dec 13, 2024 -

Priority Acura responded

Hello! We're delighted to hear that our team at Priority Acura provided excellent service and clear communication. Thank you for sharing your experience with us!

December 13, 2024

Great customer service. Fast work at service center. Jessi keeps me informed of work status and is always friendly checking in and out. More

by mrjgp4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessi Siebert
Dec 13, 2024 -

Priority Acura responded

We're delighted to hear that Jessi and our service team at Priority Acura provided you with great customer service and efficient work. Thank you for sharing your experience!

December 12, 2024

Mike, Rich & Branden are the best to work with at Priority Acura. We have been purchasing Acura’s here since 1996. Treating customers with kindness and knowledge is key. Thanks for great customer se More

by Pauline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Richardson, Mike Lea, Andy Miller
Dec 13, 2024 -

Priority Acura responded

Pauline, thank you for your continued trust in Priority Acura since 1996! We're delighted to hear that Mike, Rich & Branden have consistently provided excellent service. We look forward to serving the Grabowski family for many more years!

December 11, 2024

The people r very nice & efficient! I always enjoy my time there!. They do a great job! More

by Brendasworld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lionel Goodwyn, Rich Richardson, Mike Lea
Dec 11, 2024 -

Priority Acura responded

Thank you for sharing your experience! We're delighted to hear that our team provided friendly customer care and efficient service throughout your recent visit. We appreciate you choosing Priority Acura for your servicing needs, and we look forward to an opportunity to assist you again in the future!

December 10, 2024

The experience was outstanding. The work was professionally performed. Moreover, the scheduled work was completed even sooner than scheduled. It's good to know that such an organ More

by Patrick Dorr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Miller
Dec 11, 2024 -

Priority Acura responded

Patrick, thank you for your thoughtful review! We're delighted to hear that our team at Priority Acura exceeded your expectations. We look forward to assisting you with finding a certified pre-owned Acura in the future. Happy holidays from all of us here!

December 10, 2024

Everyone at Priority Acura is always so professional and pleasant. Always a pleasure to visit for service! More

by perkinsjuli2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lea
Dec 10, 2024 -

perkinsjuli2 responded

We always appreciate Brandon's help when we visit for service!

Dec 11, 2024 -

Priority Acura responded

Thank you for sharing your experience! We're happy to hear that Brandon and our Priority Acura team provided absolute customer care throughout your service visit. We're here to assist with any future automotive needs and we look forward to welcoming you back to our service center soon!

December 09, 2024

We have purchased 3 Acura’s from this dealership and the salesmanship and service has been impeccable. When our cars required service it was provided with expertise and excellence. More

by Easter48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Clif
Dec 09, 2024 -

Priority Acura responded

Thank you for your continued trust in Priority Acura! We're delighted to hear that both our sales and service teams have consistently met your expectations. We look forward to serving you again in the future!