Priority Acura

Good p[rice but no follow through on anything after the sale We purchased a new 2017 Acura RDX from Priority Acura in Dec 2016. At the time of purchase, the sales manager who closed our deal promised to get me We purchased a new 2017 Acura RDX from Priority Acura in Dec 2016. At the time of purchase, the sales manager who closed our deal promised to get me a Priority Automotive jacket which never happened. I asked my salesman on two occasions how I could get a real owners manual vice the CD that came with the car. Salesman promised to look into this and get back with me. My salesman never got back to me on either occasion. I later found the info on how to get a real owners manual on page 3 of the quick reference guide that came with the car. If the salesman ever read the quick reference guide that comes with each new Acura, he would have know this info. Fast forward to April 2018. We wanted to sell our RDX as we needed something different. I took our RDX to four local car dealers to see if they were interested in buying it. Priority Acura gave me a purchase offer and it was the lowest of all four dealers. A couple of weeks later, I was looking at their purchase offer and noticed that they showed my RDX as just having the Technology package. My RDX actually had Technology, Acura Watch, and Advance package which definitely added value to the vehicle. I took their offer back to my salesman and explained their error. My salesman agreed that that their seemed to be a mistake and promised to get the sales manager to review the purchase offer the next day and call me with an update. As expected, I never got the call back, so I went back in two days later for an update. My salesman explained that they had not gotten to my issue yet as they had just been so busy selling cars. He promised to look in to the situation that day and get back to me. I knew when I left the lot that he would not call me back. I ended up selling the car 2 hours later to one of the other dealers in the Priority Automotive Group for substantially more than Priority Acura offered me.. I took my RDX in for my free oil change one time and that did not go so well either. Acura recommends that the oil be changed every 12 months at a minimum. My RDX was built in Oct 2016 which means the oil in the engine was at least 12 months old in Oct 2017. I took it in in Oct 2017 for my free oil change and they did not want to give it me. They said the 12 month period started when I bought the vehicle and not when the oil was actually put in the engine. Had I listed to the service adviser, the original oil would have been in my engine for 16 months vice the 12 month maximum recommended by Acura. In summary, we were treated well when shopping and got a fair price. However in my experience, the dealership did not follow through on anything after the sale. More

Excellent, Responsive and Friendly Service My family has owned 5 Acuras over the past 25 years and i have always had them serviced at Priority. Donna, our service rep, is ALWAYS helpful and en My family has owned 5 Acuras over the past 25 years and i have always had them serviced at Priority. Donna, our service rep, is ALWAYS helpful and ensures any problem i have is fixed the first time. In fact, Donna is on of the main reasons why i have remained loyal to Acura and Priority. More

Sales Very professional,polite and extremely efficient at their job.Would recommend to anyone,location is close to my house.I plan on doing business with th Very professional,polite and extremely efficient at their job.Would recommend to anyone,location is close to my house.I plan on doing business with them I the future. More

"Extremely happy with my new 2016 Acura TLX" I recently purchased a new Acura TLX from Priority Acura. My sales representative, Mr. Lionel Goodwyn was highly professional in all aspects of my ca I recently purchased a new Acura TLX from Priority Acura. My sales representative, Mr. Lionel Goodwyn was highly professional in all aspects of my car buying experience. He made certain that I received the best interest rate and that I was well informed throughout the entire process. I am extremely happy with my new car and I rate the service that I received "Excellent!" More

My salesman Maurice Hawkins went above and beyond Very impressed with the whole buying experience I had at Priority Acura. No pressure, no hassles. My salesman Maurice Hawkins was professional, knowle Very impressed with the whole buying experience I had at Priority Acura. No pressure, no hassles. My salesman Maurice Hawkins was professional, knowledgeable and a joy to work with. He went above and beyond to get me the best deal possible. Big thanks to the business manager who made the financing process quick and painless and got me an awesome rate. I would highly recommend this team to anyone in the market for a new or used car! More

ABSOLUTELY HORRIBLE I was a single woman with a toddler purchasing a year preowned car, ignorant of car buying. I was pressured into buying 5200.00 worth of warranties. C I was a single woman with a toddler purchasing a year preowned car, ignorant of car buying. I was pressured into buying 5200.00 worth of warranties. Car was then overpriced. Wasn't able to utilize one warranty after only 7 months of having the car because the dealer didn't put new tires on the car. Also discovered the car had front end issues prior to me purchasing. I'm very disappointed and upset at this dealer. Service manager was very nasty with me as well. Stated if I wanted new tires I should have purchased a new car. That was very heartbreaking. More

Great customer service , Mr. Brian Tapp, helped me stay within my budget and I purchased the car that I needed. 2016 Acura TLX. (Black Copper Pearl)...I highly recommend an , Mr. Brian Tapp, helped me stay within my budget and I purchased the car that I needed. 2016 Acura TLX. (Black Copper Pearl)...I highly recommend anyone looking for a new or used car to go to Priority Acura first...You will never go anywhere else.... More

You are not a priority at this dealership I have numerous issues with the new vehicle I purchased. Everything from mechanical to incentives not being received. They give you the run around whe I have numerous issues with the new vehicle I purchased. Everything from mechanical to incentives not being received. They give you the run around when you are seeking resolution for problems. You have to be persistent in calling, emailing and stopping by to get results. The General Manager does not respond to phone calls or emails. If you are there in person he will relay a message through the salesperson which is absolutely crazy. After you buy a car the salesperson has nothing to do with any issues and can offer no assistance. The ladies at the service desk are totally incompetent. I would not recommend this dealership to my enemy. More