Priority Acura

Over charged for services that didn't never perform! Before you leave that property ground bring the mechanic out for inspection.And the sales writer named Jessi Siebert.Your Vehicle performance show n t Before you leave that property ground bring the mechanic out for inspection.And the sales writer named Jessi Siebert.Your Vehicle performance show n tells. If the work was ever preformed at all.. And then go and charge $1.801.92..Rip off company...Never again ! More

Horrible Customer Service The latest appointment Priority Acura will take for an oil change is 4pm. I work until 4pm THREE blocks away. I scheduled my appointment online and as The latest appointment Priority Acura will take for an oil change is 4pm. I work until 4pm THREE blocks away. I scheduled my appointment online and as a courtesy called to make sure I could be 5 minutes late (5 minutes to get three blocks down the street). I was told no, I would need to reschedule. Reschedule for when?...I work until 4 every day. No other solution was offered. Just a simple no, 4:05 will be too late. Really disappointing service. Needless to say, I cancelled my appointment and will go elsewhere for an oil change. More

NEVER AGAIN in this lifetime!!! I truly hate that I have to give such a poor review, but Priority Acura is playing with my credit at this point. I went on 2/25/19 to turn in my lease I truly hate that I have to give such a poor review, but Priority Acura is playing with my credit at this point. I went on 2/25/19 to turn in my lease and get a brand new car, yet they failed to let Acura Financial know that I did this. So, it looks like I have 2 Acura's when I don't, and they also failed to make the final payment as promised on the vehicle that I turned in. My payment for that vehicle was due 3 days after I got the new vehicle, and I was assured that they would take care of everything. Then why has it been over 2 weeks and nothing has been done? I am getting collections calls and emails for the vehicle that they have & if they don't hurry up and pay it, they will damage my excellent credit. I have emailed the finance manager several times as well as the GM and Sales Manager attempting to get them to rectify this matter. All I have gotten in return is an email from the finance manager blaming this entire matter on Acura Financial. Personally, I don't care whose fault it is. I just want them to make the payment so that I can enjoy my new vehicle without the collections calls/emails. I have spoken to 2 reps from Acura Financial also. The first rep attempted to reach someone at the dealership several times last week, but they never replied to him/called him back. I called again today and the second rep actually called them with me on the 3-way attempting to correct this issue. The sales manager told him that he "thinks" the final payment is in their accounting department, and then he asked him to call him back directly after 1 pm. What do you think happened? The rep called 3x and even left vm's, and the sales manager never answered or responded. I cannot believe that this is the way they do business still. I had an issue with this dealership years ago and vowed never to purchase from them again. So, why did I give them another chance? The salesman seemed really genuine and trustworthy...that's why. It's the other employees that are making me doubt everything now. The Acura Financial Rep told me that he will call the sales manager every single day until he's able to give him the information he needs to settle my old account, and he will call me back. I appreciate this, but this really shouldn't even be happening. I do not have a lot of time to waste on this. I feel forced to make the payment just to protect my credit because this dealership doesn't care nor do they follow through on anything they promise. I also feel forced to file a complaint with the BBB because this matter is getting worse and worse by the day, and all they seem to do is avoid the issue/pass the buck. I will never do business with these people again! Not EVER!!! I will drive cross country to get an Acura first if I have to. They are the WORSE! Beware! More

Excellent Salesman ... Excellent Service I purchased my vehicle from Priority Acura a week ago and I must say that I am thoroughly enjoying it. This review is not about the car though, I want I purchased my vehicle from Priority Acura a week ago and I must say that I am thoroughly enjoying it. This review is not about the car though, I wanted to take the time out to recognize the most knowledgeable, courteous, genuine, salesman that I've encountered in my years of car shopping. Andrew Komornik treated me like a valued customer from the moment we met, up until our deal was complete. Not only that, he's since reached out to me to find out how things were going with the car. Having been on the job only three weeks at the time of my purchase, I can't say that I wasn't a tiny bit skeptical, but by the time we completed our test drive the night before I took the car home, I knew that I did not want to deal with anyone else in terms of making this deal happen. He deserved every ounce of my business. Mr. Church, you've got yourself a great asset in Andrew. I also want to give my praise and thanks to Stevon Armstead. He made the normal drawn out financing process a breeze. He's a true professional and made my wife and I feel valued instead of just another means to a quick buck. I truly felt taken care of at Priority Acura ... I've bought three vehicles from the "other" Priority place across the street and NOT ONCE has the general manager come out to personally thank me for my business and give me his card, as Mr. Church did before I left with my vehicle. That speaks volumes! Last, but not least, I'd like offer more praise and thanks Kristine Hillman for making sure all my needs were met in terms of paint and leather protection, and my beautiful tint. It makes the car look even that much better. Thanks Kristine for getting it DONE. Professional, personable, genuine service all the way around ... that's Priority Acura. More

Extremely disappointed I’m extremely disappointed in the dealership pre certified program. My sales person and his manager talked me into getting a pre certified MDX. Not on I’m extremely disappointed in the dealership pre certified program. My sales person and his manager talked me into getting a pre certified MDX. Not only did it stink with smoke and have to replace all the tire in the first year I own it. Can’t imagine that it can be pre certified with such old tires! More

GREAT customer service !!! I was searching for a 2018 TLX Acura via the internet. I came across several dealerships and decided to compare prices. After receiving the first quot I was searching for a 2018 TLX Acura via the internet. I came across several dealerships and decided to compare prices. After receiving the first quote from Priority Chesapeake I countered that I had received a lower quote from another. When Tammy Coleman contacted me with the second quote I could not refuse the offer . Then I told her that it would be several weeks before I could take ownership because I live almost 1.5 hours away. Guess what ,she told me she would bring it to my home needless to say three days later I took ownership of a brand new 2018 TLX Acura. I was not disappointed. Thank you Tammy C. for making my transaction easy and painless. More

Great sales/support people Saleslady, Tammy, was great! Not pushy, showed features, answered questions. Brave enough to go on a test drive with me! Great support after the sa Saleslady, Tammy, was great! Not pushy, showed features, answered questions. Brave enough to go on a test drive with me! Great support after the sale! Thanks, Tammy!!! More

This was an outstanding experience! Tammy did a great job of finding my wife and I the cars that were perfect for us. She worked with the finance team to get our payments where we needed Tammy did a great job of finding my wife and I the cars that were perfect for us. She worked with the finance team to get our payments where we needed thembto be to ensure we could enjoy the best vehicles Acura had to offer. Great Job Tammy! More

You have to visit Tammy C My family purchased theee vehicles from Tammy C at Priority Acura. Is is the easiest person to work with and truly becomes your family when you purcha My family purchased theee vehicles from Tammy C at Priority Acura. Is is the easiest person to work with and truly becomes your family when you purchase a car from this dealership!! I would recommend anyone in search of a car to go see her directly. She made the process easy, smooth and most importantly pressure free!! I will continue to return to her! More