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Priority Acura
Chesapeake, VA
231 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 231 reviews
May 14, 2021
Jeff, Lionel, and Rich were all amazing and able to provide me with a wealth of information. They made me feel incredibly comfortable buying my first Acura and my first SUV. provide me with a wealth of information. They made me feel incredibly comfortable buying my first Acura and my first SUV. More
by Anjelica
Employees Worked With
Jeff Rabulan, Lionel Goodwyn, Rich Richardson
April 06, 2021
Very clean, great inventory and friendly staff. The salesperson, manager and financial associates were friendly and helpful. They took the time to provide me with helpful information. Gave us a great d salesperson, manager and financial associates were friendly and helpful. They took the time to provide me with helpful information. Gave us a great deal on the car. More
by evelynricks2
Employees Worked With
Jeff Rabulan
March 26, 2021
Everyone was very helpful and friendly. From sales, management and finance, Jeff made me feel he wanted the best for me and Priority. Everyone was very helpful. management and finance, Jeff made me feel he wanted the best for me and Priority. Everyone was very helpful. More
by Ronnieteal
Employees Worked With
Jeff Rabulan, Nick,Manager, Nick in sales
February 26, 2021
This was a very friendly and professional dealership. Jeffrey Rabulan was amazing to work with and made the process of purchasing our car seamless ! Thanks Jeffrey Rabulan was amazing to work with and made the process of purchasing our car seamless ! Thanks More
by vewell
Employees Worked With
Jeffrey Rabulan
January 27, 2021
I would love to give Priority 5 stars based on Mike Lee’s exceptional customer service alone. However, this dealership proved to be incompetent and dishonest with regards to registering my new car in Califor exceptional customer service alone. However, this dealership proved to be incompetent and dishonest with regards to registering my new car in California. I was helping a parent through a medical crisis and decided to purchase / drive home a new Acura - to avoid an expensive rental car and potential COVID on an airplane. Before traveling to Priority I emailed and setup the sale (including financing). I specifically asked if they could register my new car in California - including things like Smog testing and VIN verification. I was told “No worries! We can do the entire thing here at the dealership and submit to California electronically. Your permanent plates will be waiting for you at home.” This was not even remotely true. I arrived home over a month later to discover that California rejected their haphazard registration. The finance manager emailed me to inform me that this was my fault and that I needed to go get this figured out - in the middle of a COVID shutdown. I spent 4 hours traveling to two different places to get a VIN certification and Smog certificate. Cost me $110 in addition to my time and the cost of mailing the paperwork to Priority. I humbly requested that they reimburse me for the unexpected $110 (not to mention my time). The response was: “Well, we’ll talk to management.” Zero ownership of the screw up, or the fact I confirmed via email before arriving at the dealership that this would be taken care of. My dad was about to purchase a car like mine from Priority based on my initial review and recommendation. That won’t be happening now. I cannot recommend strongly enough - work with people who are honest and follow through. Unfortunately that is elsewhere. This has been an expensive nightmare. The sales people do their best, but management is dishonest and could care less. More
by JGL90
Employees Worked With
Lionel Goodwyn, Mike Lea
January 06, 2021
Everyone was great! Special thank you to Jeff for making my first time car buying process SO easy. You were super helpful and delivered with every request I had. my first time car buying process SO easy. You were super helpful and delivered with every request I had. More
by Mmonk8562
Employees Worked With
Jeffrey Rabulan, Lionel Goodwyn, Mike Lea, Tammy Coleman
December 26, 2020
Great service in all aspects of our visit at Priority Acura! We found Jeff our sales guy very helpful and knowledgeable! He has great patience and easy to talk to! Acura! We found Jeff our sales guy very helpful and knowledgeable! He has great patience and easy to talk to! More
by sarchbell
Employees Worked With
Jeff Habalan, Lionel Goodwyn
December 21, 2020
Priority Acura was a great dealership to work with. Jeff was patient and did a great job of showing me the features of the car (that I eventually bought) so that my test drive was really useful. Keep up th was patient and did a great job of showing me the features of the car (that I eventually bought) so that my test drive was really useful. Keep up the good work! More
by StellA
Employees Worked With
Jeff Rabulan (5 stars)
August 11, 2020
Took my 2016 Acura ILX which only has a little over 55 thousand miles on it, in for an oil change and transmission fluid change, now the suspension and steering are making noises, it never made prior to h thousand miles on it, in for an oil change and transmission fluid change, now the suspension and steering are making noises, it never made prior to having it serviced at this location, what the heck did they do. I only asked for a oil change and Transmission fluid change nothing to do with my suspension. I am very disappointed More
by dantjrd
Employees Worked With
Jessica Siebert
June 23, 2020
rip off about free oil change I came for a free oil change on my Lexus RX 350.... but in the end it cost me $400 ! My Lexus was in great condition with no leaks. I came for a free oil change on my Lexus RX 350.... but in the end it cost me $400 ! My Lexus was in great condition with no leaks. More
by Sampson
Employees Worked With
Cliff
