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Priority Acura

Chesapeake, VA

Overview
Reviews
4.8
231 Reviews
Call Dealership (757) 523-1700

1701 South Military Hwy

Chesapeake, VA

23320

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Showing 231 reviews

October 17, 2024

Brandon was awesome - he kept me informed and up to date. He also gave me a heads up on what will need attention at my next visit - so I can plan ahead. More

by Oneil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Oct 18, 2024 -

Priority Acura responded

We're delighted to hear that Brandon provided you with excellent service and kept you informed during your visit at Priority Acura. It's great to know he helped you plan ahead for future needs. Thank you for sharing this feedback!

October 16, 2024

I was very pleased with my service. My service rep Brandan kept me updated. Satisfied. More

by angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lea
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Oct 16, 2024 -

Priority Acura responded

Angela, thank you for sharing your experience! It's wonderful to know that Brandan provided you with a top-notch service visit at Priority Acura. We hope to serve you again soon - safe travels ahead!

October 14, 2024

Jessi is terrific and very helpful in every regard. Never any complaints about the service More

by WJHLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessi in service
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Oct 14, 2024 -

Priority Acura responded

We're so glad to know that Jessi provided you with a top-notch experience at Priority Acura! We appreciate your positive feedback, and we look forward to an opportunity to serve you again in the future.

October 14, 2024

Great customer service! Eager to answer questions and assist with any questions or concerns! 10/10 More

by rashadanielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lea, Mike Russell
Report | Print
Oct 14, 2024 -

Priority Acura responded

We're happy to have provided you with a 5-star experience at Priority Acura! Thank you for highlighting our customer care - we'll see you next time!

October 12, 2024

Great sales. Service is challenging. Electrical problems and service is unable to fix or acknowledge the problem. Instead they just put in a new battery. 3 ba More

by Mldenning50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessi, Mike Lea
Report | Print
Oct 15, 2024 -

Priority Acura responded

Thank you for sharing your experience. Your feedback is understandably concerning, and we'd appreciate an opportunity to properly address your experience with you to make things right. Please reach out directly so we can work towards resolving this issue as soon as possible. Thank you, Justin Fox - Service Manager - 757.832.8506

October 12, 2024

Great service. Jessi was wonderful. Job was finished quickly . No pressure for any unneeded services. More

by cwininger5667
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessi
Report | Print
Oct 14, 2024 -

Priority Acura responded

We're delighted to hear that Jessi provided you with great service and a pressure-free experience at Priority Acura. Thank you for sharing your positive feedback!

October 12, 2024

Personable and great service from Ciiff over the past 5 years. Services performed on car has maintained car exceptionally well. More

by Dbranch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clif
Report | Print
Oct 14, 2024 -

Priority Acura responded

Thank you for your loyalty and kind words about Cliff's service at Priority Acura! We're delighted to hear that your car has been well-maintained over the years. We'll see you next time, safe travels!

October 11, 2024

The dealership is convenient to shopping and restaurants. The service department took care of the scheduled maintenance of my vehicle. I wish they still offered car wash after service. The lounges were plent More

by usmarsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service: Cliff
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Oct 14, 2024 -

Priority Acura responded

Thank you for sharing your experience! We're glad to hear that Cliff provided excellent service, but we're sorry to learn about the issues regarding our lounge area and car wash availability. Your feedback is valuable as we strive to improve our services and facilities, and we appreciate you bringing this to our attention.

October 11, 2024

My service advisor provides excellent customer service, and makes sure I am taken care of. The Parts Department is very helpful, and gets parts in quickly. More

by BlueDevil1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandan
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Oct 11, 2024 -

Priority Acura responded

We're delighted to hear that our service team and parts department have been providing you with excellent customer care at Priority Acura. Thank you for sharing your positive experience!

October 11, 2024

I love how helpful and friendly the staff is. And they always make me feel comfortable whenever I visit. More

by Aarondh14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Oct 11, 2024 -

Priority Acura responded

We're delighted to hear that our team at Priority Acura ensures a positive experience each time you visit. Thank you for choosing us for your vehicle needs!

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