Metro Volkswagen - Service Center

MY METRO VW DEALER REVIEW Sales Experience I have MY METRO VW DEALER REVIEW Sales Experience I have owned VW’s since 1964 when I got my driver’s license. My journey began when my father purchased MY METRO VW DEALER REVIEW Sales Experience I have owned VW’s since 1964 when I got my driver’s license. My journey began when my father purchased a 1957 Karmann Ghia on February 9th 1963. I loved to clean and polish it and purchased the car in 1965. I learned to drive in that car and kept it for several years. I owned many air-cooled Volkswagens until 1996 when I decided that because of driving requirements I needed to switch to the water-cooled cars. My first purchase was a 1987 Scirocco 8 Valve from a man at my workplace. My wife liked the car so much that we purchased another one from an individual along with a 1989 Jetta GL. We discovered sometime later the Sciroccos were a little too temperamental and in early 1998 I purchased our first car from Metro VW. It was a 1988 Jetta Carat. On the way home the speedo died and Metro quickly took the car in and replaced the speedometer. That car proved to be one of the most trouble-free VW’s we ever owned. Metro didn’t do too much on the repairs at first because I always figured the hourly labor charge was too much. I later learned this was poor thinking on my part and in 2004 began using Metro VW for most maintenance. Over time, Metro has actually proven to me to be about the same price as independent shops and in many cases cheaper. In 2000 I purchased a new 2000 White Golf TDI at Metro. TDI’s were becoming popular and I drove it a year till I sold it to a friend at his insistence. In July 2001 I again returned to Metro and purchased a Red Golf GLS TDI. I really like the TDI engine VW introduced in 1998. It is efficient and delivers excellent performance and mileage. In December, 2001 I purchased another TDI. This time I got a 2002 Red Jetta GLS TDI. I am still driving both cars. My highest fuel mileage was in the Jetta on a Trip to and from Tulsa, Ok. I averaged 63.8 MPG. In each sale the sales staff has treated me with respect and never pressured me to make a decision that hour or day. They motto is to make the customer satisfied even if it means not selling a car at a given moment. In my case I was always satisfied because it was our decision. Service Experiences: Metro Volkswagen in Irving has given me excellent service on all the cars I have purchased, but especially the TDI’s I am currently driving. The Red Golf GLS TDI currently has 108,000 miles and Metro has done a superb job of maintaining it. Tim Kimber, Service Manager is very cognizant of my resources and treats me with respect and courtesy. In 2009 the Golf needed a new Alternator. I had the car towed to Metro where they installed an alternator that was defective. Instead of arguing with me about fault Tim and his Shop Forman drove to my home 45 miles away to pick up the car and take it back to Metro. They discovered the alternator was indeed defective. They replaced it, filled the fuel tank with Diesel, washed the car and returned it to my home all in the same day. Another reason I use only Metro VW is that I can wait on my car for service. While waiting in the service area I always hear customers rave about the sales and service team that wait on them. I often hear stories from customers as far as 400 miles away who insist Metro is their dealer for sales and service. When you hear positive comments like this from other satisfied customers you know you have made the right decision about where to buy and service your new vehicle. In 2006 I purchased two additional cars from Metro. A 2006 Jetta TDI that became my daughter’s car after the passing of my wife and a Gas Golf GL which replaced a 1992 Passat that I had added as a 3rd backup vehicle because we were driving a lot of miles. I have been privileged to know Brad Hagestad and his father for as long as I have been a customer. They are attune to the needs of their customers and always stand behind their work. It is indeed a privilege to work with them on any new or used car and the service department is second to none. I guess that is why I rarely see a turnover in staff. More