Principle Volkswagen of Grapevine

Did not explain process of returning a leased car ...... Did not explain process of returning a leased car,was in a hurry to get me a new lease and said all will be taken care off. Why cant we have honesty Did not explain process of returning a leased car,was in a hurry to get me a new lease and said all will be taken care off. Why cant we have honesty and ethical people any more, try another other dealer ! More

GRATEFUL CUSTOMER If you ever go to Metro VW people I recommend Reggie he is your guy. He did such a outstanding job with my Son and his wife I couldn't ask for better If you ever go to Metro VW people I recommend Reggie he is your guy. He did such a outstanding job with my Son and his wife I couldn't ask for better customer service. My son felt all car salesmen were just out to get you for everything, but this guy changed his whole thought. He explained everything to us crisp clear. I had been waiting to hear those words "Well and But" you know when those come about its not good. We were there maybe 2 hours tops from beginning to end. I would have to say if any others of my family happen to need a car salesman I will surely send them his way. Thanks Reggie man for your help More

Fibster, Dishonest, Unprofessional, Prevaricator BE AWARE and don't waste you time and money all in all, they are un-professional, dis-honest and fibster...... They cannot spell "customer care" at BE AWARE and don't waste you time and money all in all, they are un-professional, dis-honest and fibster...... They cannot spell "customer care" at all if there was non star or minus star, I would definitely choose for this dealer. I found a car in their website which I tought I maight buy it after actual test drive and in person inspection. but because of limited budget ($13,000 - 13,500) and long distance to get to their place, I have contacted them via phone and asked them if they are flexible on price. because of my limited budget. my maximum final price was less than $14K, so I clearly ask the sale person ( Reggie) that: "I am not going to buy a car that costs more than 14K in any circomestance. will you deal with me for this car for less than $14K?" ( they list the car for $14,990.... I clearly asked and he replied yes, I will do. and also because I had to ask somebody to give me ride to there, Reggie told me he will fill the gas tank for my friend who will give me ride. in short, as soon as we got there and begin to check the car, Reggie changes his words. he said he can not sell this car bellow the price they listed ($14,990).....No way and he begun to offer me to buy some WoleksWagon passat and .... I didn't like them and I decided to don't buy from them. ( So he waste my time by false promise to give the car bellow $14K ) then when I asked them for gas tank for my friend, they start to play .... maximum gas we burnt to reach there was 2-3 gallons at most 4 gallons.... which is less than $10.... so the only reason I have asked him for gas tank, to find out if he was honest on the phone or not !!!! it turnned out he was NOT. even the manager said we will give gas tank only if you buy a car.... which was not what Reggie told me before ...... all in all, they are un-professional, dis-honest and fibster...... They cannot spell "customer care" at all. BE AWARE and don't waste you time and money More

Jetta A/C compressor Crapout. I purchased my 2012 Jetta TDI from Metro in September 2011. I have had all of the recommended maintenance performed on schedule. I have been very well I purchased my 2012 Jetta TDI from Metro in September 2011. I have had all of the recommended maintenance performed on schedule. I have been very well pleased with the car. The fuel economy is excellent, the handling is great, the traction control and anti-locks work very well, and the TDI diesel and 6-speed auto provides smooth and prompt acceleration. The object of this review...the A/C. The compressor went belly up at 65000 miles. I live in Dallas so a well functioning A/C is required. Metro replaced the compressor ($$pricey$$) and when I requested some relief, Metro went to VW America and I received a very nice refund. Metro made me very happy and I plan to keep the TDI for a long time. More

Above and Beyond You never know when something is going to happen to your investment (car) and I care about my investment(s) that is why Adam, JD and with the technici You never know when something is going to happen to your investment (car) and I care about my investment(s) that is why Adam, JD and with the technician always have made sure my investment leave their service dept better than it was when I brought it there, and I bring in the best VW in the world to me in the first place. Metro VW, thank you for your continued training of these people and please do remember Metro VW, when you stop investing in your team, I'll take my investment some where else! Great F---ing service department! More

VERY GOOD EXPERIENCE We drove from Palestine, TX to Irving to buy a used Honda Accord. The salesman, Reggie was very professional. We were very pleased that the car was We drove from Palestine, TX to Irving to buy a used Honda Accord. The salesman, Reggie was very professional. We were very pleased that the car was exactly like it was described and had been cleaned up, fueled and ready to drive off. Was very pleased with this dealership. More

Rip-off, Scam, No Integrity I am dissatisfied with Metro VW of Irving, TX. The vehicle that I purchased from Moriah Johnson (General Sales Manager) was marked up numerous tim I am dissatisfied with Metro VW of Irving, TX. The vehicle that I purchased from Moriah Johnson (General Sales Manager) was marked up numerous times during the purchasing process. I traded in a vehicle that was totally paid off for $4,000, which meant nothing after Moriah added, RdHz protection for $2567 (Useless with my insurance CV), Security insurance $1,000(?), Gap protection $635(Useless /w my insurance), and the only added protection that I actually requested of Paintless Dint Protection $650 ($0 deductible) = $4852. The MSRP of this vehicle on May 14, 2015 was $22,880 (not lowered) + $4852 + T&T + Out the Door at = $29,218.09 - my Trade-in $4000 = $25,218.09. God Bless America. Monthly payment $407/month 72 months 5.5% APR = $29,304 for a 4-banger 2.0 sedan. They badgered me for a review. So here it is: Buy a vehicle from another dealership, avoid Metro VW, if you checkout the online reviews from Google and Yelp, you’ll see a pattern of 5* and 1* cross patterns, Adam Moore the General Manager is new there, but he is participator of every sold vehicle at Metro VW in Irving, TX and cannot hold ground with the sloppy mess of…**.. seeping out from the front doors. I’d feel ashamed working for this dealership and would certainly look for a better dealership with more integrity before doing business with these folks – they aren’t offering anything special except a rip-off. More

Common Sense Customer Service I purchased a 2014 Passat in August and had an issue with my tire after driving it off the lot. Long story short, enough time had past that the deale I purchased a 2014 Passat in August and had an issue with my tire after driving it off the lot. Long story short, enough time had past that the dealership had a right to deny my request to fix the tire on their dime; however, after explaining my story to one of the sales managers he agreed to replace the tire. Technically, he could have denied my request immediately but he listened to my problem and agreed to help. He'd rather have a customer for life than sell me one tire... That's common sense customer service. More

Never again So I have been a loyal Metro VW Irving customer for over 3 years now, we have purchased 3 new vehicles from them in the last 3 years ($120,000 + worth So I have been a loyal Metro VW Irving customer for over 3 years now, we have purchased 3 new vehicles from them in the last 3 years ($120,000 + worth). From the start they were great, I was always told that I didn’t need to make an appointment to get my car serviced, just bring it in between 0700 and 0730 and they would get it taken care of. So this time (Friday) I bring it in and they tell me that I will need to leave it because I didn’t make an appointment? I explain to the guy helping me that I have always been told that I didn’t need to make an appointment just to bring it in. That’s when he started talking to me like I was the xxxx under his feet, then turned and started to walk away. I ask him where I needed to go to make an appointment and he told me down the hall to the right. When I walked up to the desk to schedule the appointment, the only person in the room was a woman who started the conversation with “what do you need” I explained that I needed to make an appointment to get my car serviced. She couldn’t even bother coming up to the front of the room to have the conversation with me, instead she sat where she was and took my information and told me the next appointment that was available was the following Thursday. There is a part on the center console that was broken, so thinking that I could save myself some time, I stopped by the parts department and explained that I have an appointment next Thursday and would like to order the part that is needed so it could be all taken care of at the same time. The parts person said that he would be happy to order it but I would have to pay for it, I explained that the car only has 28000 miles on it and it is covered under the warrantee. He told me that I would have to bring it in so that a tech could evaluate it and I would have to have an appointment for that!!! I explained “again” that I have an appointment next Thursday and I’m trying to save us all some time, he responded that if I wanted to save time I would have to pay for the part. After leaving the dealership, I called Autobahn VW in Fort Worth and ask them when their next available appointment was and they said I didn’t need an appointment and to come right in! I got there and found them very friendly and courteous; they even gave me a loner car! Keep in mind that I didn’t even buy my car from them! Then Joe the service advisor explained to me that they would have to order the parts and that I could either leave my car with them or keep the loner for the weekend or I could come back and get my car. Bottom line is I got my car back on Monday and everything was fixed! Four days before Metro’s appointment to just start the process! As you can imagine, Metro VW has lost yet another customer for life and Autobahn has gain one. More

Never Trust Metro VW I will never do business with this VW dealership again! I had leased a 2012 Jetta back in 2011 and things went smooth. Then about 6 months prior to tu I will never do business with this VW dealership again! I had leased a 2012 Jetta back in 2011 and things went smooth. Then about 6 months prior to turn in time, I started receiving emails telling me about a special where they would pay up to my last 4 months of payments to turn it in early. I debated on just purchasing my 2012 or turning it in for a new one since I was about 10,000 over on miles. I decided to go in and talk to a salesman. He was incredibly nice!! He told me that all of my mileage fees and last months payments would be taken care of through this special going on. After HOURS of discussion, my husband and I reached a decision to go ahead and trade in for a new lease. About 3-4 weeks later the dealership started calling us telling us we never turned in the right paperwork. But then all of sudden they realized that I had??! Something about it being filed under a wrong name....awesome. Then 4 MONTHS later I receive a bill from VW credit for over $2,000!!! Charges for last 2 payments, mileage and apparently a ONE FOOT DENT in the body?!? I called the dealership and was assured by the salesman that it was all a misunderstanding and would be taken care of. A week later, still nothing done. So I continued to call. I then began to get the run around. I left numerous voice-mails, no return. I called corporate to report a case and they called me daily letting me know that they had still NOT had a response from the dealership. It took 3 days for them to respond to the case. And they responded by saying that I was lying. They had strongly advised me to not turn in at that time due to the fees! Are you serious???? NEVER AGAIN will I do business with these sketchy people. I will warn everyone I can of this scam! More