Principle Volkswagen of Grapevine

Pleasurable experience of buying a car After getting totally cheated on a car at AutoNation Richardson (of which I will write a scathing review of my experience there) I found a car that I After getting totally cheated on a car at AutoNation Richardson (of which I will write a scathing review of my experience there) I found a car that I was interested in at Metro VW. I spoke with Alex and Reggie on the phone before making the trip to Irving. I knew exactly which car I wanted. As promised, the car was ready and waiting for me to test drive. A quick trip around the block and I was sold. Reggie answered all of my questions, returned all of my subsequent phone calls, and made the whole buying process a pleasurable experience instead of the nightmare stories that some people tell. Financing was easy and quick and the rate beat my credit union rate. Thank you also to Alex, whom we spoke with, and to Chase, the finance guy. You guys rock! More

Finance Manager Ruins The Deal! Our salesman Adrian was so sweet. The finance manager, John, was a complete jerk and was the reason the sale went south after 6.5 hours. If you'd like Our salesman Adrian was so sweet. The finance manager, John, was a complete jerk and was the reason the sale went south after 6.5 hours. If you'd like to hear about John's MBA and background in car finance accompanied with how stupid you are for declining an extended warranty for a nearly new car, this may be the dealership for you! Others heard him belittling us and did nothing to stop it. Shame on you all! And John also taught us a valuable lesson when it comes to buying late model Jettas: always buy the extended warranty because in the last couple of model years Jettas have been known to have their computers go out around 45k miles and cost about $6k to fix. Thank you, John, for talking us out of buying the Jetta! More

Did not explain process of returning a leased car ...... Did not explain process of returning a leased car,was in a hurry to get me a new lease and said all will be taken care off. Why cant we have honesty Did not explain process of returning a leased car,was in a hurry to get me a new lease and said all will be taken care off. Why cant we have honesty and ethical people any more, try another other dealer ! More

GRATEFUL CUSTOMER If you ever go to Metro VW people I recommend Reggie he is your guy. He did such a outstanding job with my Son and his wife I couldn't ask for better If you ever go to Metro VW people I recommend Reggie he is your guy. He did such a outstanding job with my Son and his wife I couldn't ask for better customer service. My son felt all car salesmen were just out to get you for everything, but this guy changed his whole thought. He explained everything to us crisp clear. I had been waiting to hear those words "Well and But" you know when those come about its not good. We were there maybe 2 hours tops from beginning to end. I would have to say if any others of my family happen to need a car salesman I will surely send them his way. Thanks Reggie man for your help More

Fibster, Dishonest, Unprofessional, Prevaricator BE AWARE and don't waste you time and money all in all, they are un-professional, dis-honest and fibster...... They cannot spell "customer care" at BE AWARE and don't waste you time and money all in all, they are un-professional, dis-honest and fibster...... They cannot spell "customer care" at all if there was non star or minus star, I would definitely choose for this dealer. I found a car in their website which I tought I maight buy it after actual test drive and in person inspection. but because of limited budget ($13,000 - 13,500) and long distance to get to their place, I have contacted them via phone and asked them if they are flexible on price. because of my limited budget. my maximum final price was less than $14K, so I clearly ask the sale person ( Reggie) that: "I am not going to buy a car that costs more than 14K in any circomestance. will you deal with me for this car for less than $14K?" ( they list the car for $14,990.... I clearly asked and he replied yes, I will do. and also because I had to ask somebody to give me ride to there, Reggie told me he will fill the gas tank for my friend who will give me ride. in short, as soon as we got there and begin to check the car, Reggie changes his words. he said he can not sell this car bellow the price they listed ($14,990).....No way and he begun to offer me to buy some WoleksWagon passat and .... I didn't like them and I decided to don't buy from them. ( So he waste my time by false promise to give the car bellow $14K ) then when I asked them for gas tank for my friend, they start to play .... maximum gas we burnt to reach there was 2-3 gallons at most 4 gallons.... which is less than $10.... so the only reason I have asked him for gas tank, to find out if he was honest on the phone or not !!!! it turnned out he was NOT. even the manager said we will give gas tank only if you buy a car.... which was not what Reggie told me before ...... all in all, they are un-professional, dis-honest and fibster...... They cannot spell "customer care" at all. BE AWARE and don't waste you time and money More

Jetta A/C compressor Crapout. I purchased my 2012 Jetta TDI from Metro in September 2011. I have had all of the recommended maintenance performed on schedule. I have been very well I purchased my 2012 Jetta TDI from Metro in September 2011. I have had all of the recommended maintenance performed on schedule. I have been very well pleased with the car. The fuel economy is excellent, the handling is great, the traction control and anti-locks work very well, and the TDI diesel and 6-speed auto provides smooth and prompt acceleration. The object of this review...the A/C. The compressor went belly up at 65000 miles. I live in Dallas so a well functioning A/C is required. Metro replaced the compressor ($$pricey$$) and when I requested some relief, Metro went to VW America and I received a very nice refund. Metro made me very happy and I plan to keep the TDI for a long time. More

Above and Beyond You never know when something is going to happen to your investment (car) and I care about my investment(s) that is why Adam, JD and with the technici You never know when something is going to happen to your investment (car) and I care about my investment(s) that is why Adam, JD and with the technician always have made sure my investment leave their service dept better than it was when I brought it there, and I bring in the best VW in the world to me in the first place. Metro VW, thank you for your continued training of these people and please do remember Metro VW, when you stop investing in your team, I'll take my investment some where else! Great F---ing service department! More

VERY GOOD EXPERIENCE We drove from Palestine, TX to Irving to buy a used Honda Accord. The salesman, Reggie was very professional. We were very pleased that the car was We drove from Palestine, TX to Irving to buy a used Honda Accord. The salesman, Reggie was very professional. We were very pleased that the car was exactly like it was described and had been cleaned up, fueled and ready to drive off. Was very pleased with this dealership. More

Rip-off, Scam, No Integrity I am dissatisfied with Metro VW of Irving, TX. The vehicle that I purchased from Moriah Johnson (General Sales Manager) was marked up numerous tim I am dissatisfied with Metro VW of Irving, TX. The vehicle that I purchased from Moriah Johnson (General Sales Manager) was marked up numerous times during the purchasing process. I traded in a vehicle that was totally paid off for $4,000, which meant nothing after Moriah added, RdHz protection for $2567 (Useless with my insurance CV), Security insurance $1,000(?), Gap protection $635(Useless /w my insurance), and the only added protection that I actually requested of Paintless Dint Protection $650 ($0 deductible) = $4852. The MSRP of this vehicle on May 14, 2015 was $22,880 (not lowered) + $4852 + T&T + Out the Door at = $29,218.09 - my Trade-in $4000 = $25,218.09. God Bless America. Monthly payment $407/month 72 months 5.5% APR = $29,304 for a 4-banger 2.0 sedan. They badgered me for a review. So here it is: Buy a vehicle from another dealership, avoid Metro VW, if you checkout the online reviews from Google and Yelp, you’ll see a pattern of 5* and 1* cross patterns, Adam Moore the General Manager is new there, but he is participator of every sold vehicle at Metro VW in Irving, TX and cannot hold ground with the sloppy mess of…**.. seeping out from the front doors. I’d feel ashamed working for this dealership and would certainly look for a better dealership with more integrity before doing business with these folks – they aren’t offering anything special except a rip-off. More

Common Sense Customer Service I purchased a 2014 Passat in August and had an issue with my tire after driving it off the lot. Long story short, enough time had past that the deale I purchased a 2014 Passat in August and had an issue with my tire after driving it off the lot. Long story short, enough time had past that the dealership had a right to deny my request to fix the tire on their dime; however, after explaining my story to one of the sales managers he agreed to replace the tire. Technically, he could have denied my request immediately but he listened to my problem and agreed to help. He'd rather have a customer for life than sell me one tire... That's common sense customer service. More