Principle Volkswagen of Grapevine

EXTREMELY POOR My sons 2015 VW Jetta had a dead battery. Called VW roadside assistance had them pick it up they said the Metro is closest to you. Tow service dropp My sons 2015 VW Jetta had a dead battery. Called VW roadside assistance had them pick it up they said the Metro is closest to you. Tow service dropped it off there. Car is less than 3 years old under 30K miles and the battery goes out no problem they tell me it's not covered under the warranty. OK no issues pay $160 for new battery. My son picks up his car tells me someone took his ear buds out of his center console. Called roadside and the store they're like oh well you shouldn't have left them in the car. It's his car don't touch his crap. And who wants to put someone else's headphones in their ears??!! SO GROSS. I've had another issue with metro on service as well just because we didn't buy the car from there. We moved into the area. Oh well this car is leased while my son was going to college now that he is out and the lease is up in Oct I'll be glad to get rid of this car. It was never dependable and the service at all awful. More

No title paperwork Came in from out of town Brian my salesman picked me up very nice gentleman. I got to dealership was given a folder that supposedly had all the paperw Came in from out of town Brian my salesman picked me up very nice gentleman. I got to dealership was given a folder that supposedly had all the paperwork in it, I wish I had checked it before I left. All of the paperwork that we had signed to buy the car which we paid cash for was sent in overnight we never received any copies of any of the paperwork we signed we did not receive the paperwork we needed in order to title the car. Got a call from Dana that our manufacturer's statement of origin was ready to be sent out. They said state law required them to wait 10 days after receiving payment to give us our statement of origin when checking with the State motor vehicle department I found out that I should have received it when I picked up the car. still waiting for all my paperwork that I never received. More

I did NOT intend on buying that night, but. This was one of the best car buying experiences I've had. I got a recommendation to check out Metro VW from a friend who loved his experience. Carol L This was one of the best car buying experiences I've had. I got a recommendation to check out Metro VW from a friend who loved his experience. Carol Lunsford was the salesperson who took care of me and she was superb. I told her before coming that I had no intention of buying that night and just wanted to test drive and talk numbers --- but she and the manager offered a very fair deal that I couldn't turn down. They, along with the wonderful Moriah in finance, stayed very late so that I could drive my new car home that night. What wonderful people!!!! More

Service Manager was good Would have given a 1 star rating if not because of the service manager Had gone to the service centre for the first time with an issue with the in Would have given a 1 star rating if not because of the service manager Had gone to the service centre for the first time with an issue with the infotainment system of my new passat The service consultant Laurie showed loads of attitude and didn’t paid attention to my problems. Later in that afternoon I got a call from her that that there was some issue with the volume while playing the radio but this was AS DESIGNED and they will not be able to fix it. I was really frustrated with this illogical explanation and had to again go back to the service centre to meet the service Manager. The service Manager was a polite person and listened patiently to my issues. He assured me that my issue will be fixed and asked me to keep the car for a day or 2. I got a call after 2 days that they were able to identify and fix the issue. More

Bitter experience Purchased a car from here 3 weeks ago. Sales Person Jason was polite but didn't have much knowledge on the vehicle . He was more interested in playi Purchased a car from here 3 weeks ago. Sales Person Jason was polite but didn't have much knowledge on the vehicle . He was more interested in playing with his phone. I had to ask multiple questions to get more information about the vehicle.When I asked Jason about the safety features of the car .. he replied back stating that "Are you looking forward to have an accident with the car". I was really shocked with this type of unprofessional behaviour and callous attitude. Sales Manager is a typical sales guy who will try to show that he is providing you the best deal but will hide multiple clauses which will eventually bump up the sales price . I was so much frustrated with this lack of transparency that I was almost on the verge of cancelling the deal. Eventually I bought the car but had a very bitter experience. Will will not recommend this dealership to my family or friends. More

service dept was amazing service dept was fantastic . was greeted promptly and felt as easy immediately. Adam in service did a great job and the work was completed faster tha service dept was fantastic . was greeted promptly and felt as easy immediately. Adam in service did a great job and the work was completed faster than I thought it would be. More

Great atmosphere Stop by and you won't walk away disappointed by a dealership screwing you over! Great hospitality and welcoming environment. I was dealing Autonation Stop by and you won't walk away disappointed by a dealership screwing you over! Great hospitality and welcoming environment. I was dealing Autonation in FTW & was screwed by them. Once I made a connection on the vehicle I was looking for, I didn't hesitate to drive all the way to Irving. More

Worth the drive I was in the market for a new yellow Beetle. Metro VW had one posted online and I sent an inquiry on a Friday night. They next morning Rodney gave m I was in the market for a new yellow Beetle. Metro VW had one posted online and I sent an inquiry on a Friday night. They next morning Rodney gave me a call to give me the specs on the vehicle. I drove up there that day. Every one was very welcoming from the moment I arrived. The car was a CPO 2015 with 20,000 miles. It was everything I was looking for. Reggie was great and everything was super easy. The car was at a great price point too! When I went over to the finance department there was a little bit of a line (but that's to be expected on a Saturday night). When they asked how I was doing while I waited I mentioned that I was pretty hungry and they even got me some hot food they had for the employees. The customer service was incredible and I am so excited to be in my dream car! Thanks Metro VW! It was definitely worth the drive up from Houston. More

Pleasurable experience of buying a car After getting totally cheated on a car at AutoNation Richardson (of which I will write a scathing review of my experience there) I found a car that I After getting totally cheated on a car at AutoNation Richardson (of which I will write a scathing review of my experience there) I found a car that I was interested in at Metro VW. I spoke with Alex and Reggie on the phone before making the trip to Irving. I knew exactly which car I wanted. As promised, the car was ready and waiting for me to test drive. A quick trip around the block and I was sold. Reggie answered all of my questions, returned all of my subsequent phone calls, and made the whole buying process a pleasurable experience instead of the nightmare stories that some people tell. Financing was easy and quick and the rate beat my credit union rate. Thank you also to Alex, whom we spoke with, and to Chase, the finance guy. You guys rock! More

Finance Manager Ruins The Deal! Our salesman Adrian was so sweet. The finance manager, John, was a complete jerk and was the reason the sale went south after 6.5 hours. If you'd like Our salesman Adrian was so sweet. The finance manager, John, was a complete jerk and was the reason the sale went south after 6.5 hours. If you'd like to hear about John's MBA and background in car finance accompanied with how stupid you are for declining an extended warranty for a nearly new car, this may be the dealership for you! Others heard him belittling us and did nothing to stop it. Shame on you all! And John also taught us a valuable lesson when it comes to buying late model Jettas: always buy the extended warranty because in the last couple of model years Jettas have been known to have their computers go out around 45k miles and cost about $6k to fix. Thank you, John, for talking us out of buying the Jetta! More