Principle Volkswagen of Grapevine

Bad response. I bought a 2014 VW Tiguan from them few years ago. I traded it in for an Atlas. I canceled my extended warranty and everything was smooth. I was told I bought a 2014 VW Tiguan from them few years ago. I traded it in for an Atlas. I canceled my extended warranty and everything was smooth. I was told the check would arrive in 6 weeks. Upon inquiry I was told the the check was sent but, I never received it. So I was told they would re issue the check and would let me know. It’s been almost 4 weeks since I had that conversation and I have not heard back. I tried to reach Cathy lady responsible for reissuance of check but she must be really busy. I always get the voice mail. After several voice mail I still haven’t heard back. I might just have to go to the repeat shop personally and speak to someone in charge. I don’t think you can any to treat your customer that bought a vehicle from you and potential future customer in this manner. More

Great service and good prices Lori gave me the discounted rate for the 10,000-mile service. About 2 hours, but the waiting area was clean and pleasant. Walked across the street for Lori gave me the discounted rate for the 10,000-mile service. About 2 hours, but the waiting area was clean and pleasant. Walked across the street for a donut and coffee. More

Excellent Jeffery Hanlo always attentive and professional with the service we request. Jeff is confident and knowledgeable. We trust the recommendations give Jeffery Hanlo always attentive and professional with the service we request. Jeff is confident and knowledgeable. We trust the recommendations given. We leave very satisfied. More

I never take my car anywhere else My first metro VW was a 2002 Beetle purchased brand new. After 183k miles I went to a 2015 Golf. I have never serviced either vehicle anywhere else, My first metro VW was a 2002 Beetle purchased brand new. After 183k miles I went to a 2015 Golf. I have never serviced either vehicle anywhere else, because the service center has always had good customer service. Even so, somehow the service seems to get better and better. Over the years I have worked with all of their friendly service reps. Their goal seems to be: get you back on the road safe, as quickly and economically as possible. More

Excellent Service RiAnna is the best! Highly recommended she is a wonder saleswoman. She highlighted all the features and worked diligently to make sure we had a wonder RiAnna is the best! Highly recommended she is a wonder saleswoman. She highlighted all the features and worked diligently to make sure we had a wonderful experience More

Awesome My first visit to Metro VW and I can said that is best VW dealer I know so far, Excellent Service & Great Communication A +++, the Tech Job was Excell My first visit to Metro VW and I can said that is best VW dealer I know so far, Excellent Service & Great Communication A +++, the Tech Job was Excellent, Clean & Fast, I will Recomended 100% THK KS More

Top notch service The service department is superb. Kuddos to Waylon Britton! This dealership puts the needs of the customers first. I would not hesitate to recomm The service department is superb. Kuddos to Waylon Britton! This dealership puts the needs of the customers first. I would not hesitate to recommend Meteo to my friends and family. More

Great service as always Great service as always. Very organized and customer focused. Jeff goes above and beyond to make sure all issues are addressed and that we know what Great service as always. Very organized and customer focused. Jeff goes above and beyond to make sure all issues are addressed and that we know what to expect going forward. More

Fast repair, excellent service I had a check engine light come on. Stopped in to have Metro VW check it out. They jumped right on it, found the problem, and fixed under warranty. Al I had a check engine light come on. Stopped in to have Metro VW check it out. They jumped right on it, found the problem, and fixed under warranty. All in less than 4 hours. Waylon kept me informed every step of the way. Even washed my vehicle when I picked it up. EXCELLENT Customer Sevice. Thank You Metro Team. More

Satified Service advisor.......Laurie Sherman was very helpful and friendly. She provided me all the option that was available for me to chose from. The servic Service advisor.......Laurie Sherman was very helpful and friendly. She provided me all the option that was available for me to chose from. The service tech helps me understand what was the problem of my vehicle,...(He took pictures of the issues to show me). I am also impressed with the shuttle service as well.. Overall the service was good, timely and moreover the service center was very clean and neat. More