Principle Volkswagen of Grapevine

Disappointing at Best; Outrages at Worst My experience with Metro VW has been far from seamless and quite disappointing, to say the least. First, the title was not originally with the car, ma My experience with Metro VW has been far from seamless and quite disappointing, to say the least. First, the title was not originally with the car, making the purchasing process much lengthier than it needed to be. Secondly, after negotiating with one of the salesmen on a 1200 Dollar reduction and complementary window tint, the sales manager barged in, visually displeased, and said he would have to charge me 150 dollars for the window tint. This was after we were sitting down and I and the salesman had shaken on the agreement. Keep in mind, they had already tried to tack on 750 dollars on the loan paperwork after I explicitly said I did not want said package. Now, it's been over a month with countless calls and voicemails and I am still not scheduled for a window tint. They seem to just want to push me away and pretend it didn't happen. As a first time VW buyer, I was excited to join the club. My experience here has changed my mind. I would not recommend Metro VW to anyone and be sure to review your loan paperwork very carefully. More

Horrible Experience Before finalizing sale paperwork and payment I spoke with sales woman and sales manager about policy of potential issues of the car after driving it o Before finalizing sale paperwork and payment I spoke with sales woman and sales manager about policy of potential issues of the car after driving it off the lot. They assured my that is any issue of any sort would arise that they would take care of it within 300 miles of driving away with the car. So I took their word and hoped they actually be a good properly ran trustworthy establishment. But boy was I wrong. I drove my “new” low mileage Jetta home and everything seemed to be working properly and had no issues. Next day on my way from work, the check engine light comes on so I contact sales lady Ashley and she tells me to bring it in and it’d be completely covered, under there 300 mile policy. Next day after attempting to contact her through out the day, no response, the service department contacts me and tells me the thermostat needs to be replaced at $700. Keep in mind this is literally only driving the car about 30 miles after purchasing after she and the sales manager told me I had no worries with in the first 300 miles. Absolutely the worst experience I’ve had purchasing a vehicle. More

Good service Bought a 2018 Jetta and was satisfied with car buying experience. They were willing to negotiate on my trade. Terrell, my sales rep, was great and v Bought a 2018 Jetta and was satisfied with car buying experience. They were willing to negotiate on my trade. Terrell, my sales rep, was great and very responsive to my questions. When I bought the car, I pointed out that there was a deep sratch in the metal. Not only did they repaint the scratch, they loaned me a car for the 24 hours that they had it. The car they loaned me for a day was a few trims fancier than the vehicle I purchased. That wasn't necessary but was a nice touch. Happy with my purchase and my experience so far. Will be bringing the car back for service and would recommend this dealer to others. More

Change their minds so easily This just happened less than 10 minutes ago. We went there to the dealership in Metro Volkswagen pre-owned and I talked to Jane as well as with John a This just happened less than 10 minutes ago. We went there to the dealership in Metro Volkswagen pre-owned and I talked to Jane as well as with John about our interest in a 2015 Toyota Sienna SE. As we talked about it we had agreed on a price that meets our financing approval. However as we were about to purchase the van and get into the paperwork John changed his mind and said that this price that we had talked about was never agreed upon and that this was way below the sale price that they were selling the car. Because of this experience I don't think these guys can be trusted anymore. If Only They would have told us ahead of time before we went there it would have saved us a lot of trouble. But I advise everyone not to come to this place as they are not true to their word. And by the way the backlight of the Toyota Sienna fell off while my dad was test driving it and so I don't think it was even worth the price they are selling it there in the lot. Stay away from these guys. More

Horrible Service Nothing gets done in a timely fashion and you won't be notified of any other issues on your car unless you point them out Nothing gets done in a timely fashion and you won't be notified of any other issues on your car unless you point them out More

Used car experience I purchased a pre-owned car last month. The initial trade-in offer amount was not the same number that appeared on the typed documents and on the loan I purchased a pre-owned car last month. The initial trade-in offer amount was not the same number that appeared on the typed documents and on the loan documents. Please re-read your offer once it's typed. I asked for copies of everything I signed and was told I would receive them. I left the dealership with none of the paperwork that I signed at the pre-owned lot; only my loan docs. I did send an email, recently, requesting copies of all of the documents I had signed prior to signing my loan documents and while I did receive some, I did not receive all. There are other discrepancies on my paperwork, but it was my mistake for not reading thoroughly. There are other ongoing issues, but the lack of evidence showing my initial trade-in offer is most deceiving. This was a horrible car buying experience. More

Bad response. I bought a 2014 VW Tiguan from them few years ago. I traded it in for an Atlas. I canceled my extended warranty and everything was smooth. I was told I bought a 2014 VW Tiguan from them few years ago. I traded it in for an Atlas. I canceled my extended warranty and everything was smooth. I was told the check would arrive in 6 weeks. Upon inquiry I was told the the check was sent but, I never received it. So I was told they would re issue the check and would let me know. It’s been almost 4 weeks since I had that conversation and I have not heard back. I tried to reach Cathy lady responsible for reissuance of check but she must be really busy. I always get the voice mail. After several voice mail I still haven’t heard back. I might just have to go to the repeat shop personally and speak to someone in charge. I don’t think you can any to treat your customer that bought a vehicle from you and potential future customer in this manner. More

Great service and good prices Lori gave me the discounted rate for the 10,000-mile service. About 2 hours, but the waiting area was clean and pleasant. Walked across the street for Lori gave me the discounted rate for the 10,000-mile service. About 2 hours, but the waiting area was clean and pleasant. Walked across the street for a donut and coffee. More

Excellent Jeffery Hanlo always attentive and professional with the service we request. Jeff is confident and knowledgeable. We trust the recommendations give Jeffery Hanlo always attentive and professional with the service we request. Jeff is confident and knowledgeable. We trust the recommendations given. We leave very satisfied. More

I never take my car anywhere else My first metro VW was a 2002 Beetle purchased brand new. After 183k miles I went to a 2015 Golf. I have never serviced either vehicle anywhere else, My first metro VW was a 2002 Beetle purchased brand new. After 183k miles I went to a 2015 Golf. I have never serviced either vehicle anywhere else, because the service center has always had good customer service. Even so, somehow the service seems to get better and better. Over the years I have worked with all of their friendly service reps. Their goal seems to be: get you back on the road safe, as quickly and economically as possible. More