Principle Volkswagen of Grapevine

S.Lee was a great pleasure to work with he assisted me throughout the entire buying process. I highly recommend this company and I love my new Volkswagen Thank you Mr.Lee throughout the entire buying process. I highly recommend this company and I love my new Volkswagen Thank you Mr.Lee More

I’ve purchased 10 cars in my adult life including one that blew up soon after purchase but this by far has been the worst car buying experience EVER, the car runs fine but before purchase I told the sale that blew up soon after purchase but this by far has been the worst car buying experience EVER, the car runs fine but before purchase I told the salesman John that I didn’t like the scratches on the side and it was very dirty , he assured me the scratches would come off and it would be clean when it was ready to go , first of all the scratches didn’t come off and the car was so dirty and smelly from dog hair I had to stop and have it cleaned on the way home . Next to the finance manager John Chen he was busy trying to sell me a warranty which I reluctantly bought only to find out it doesn’t cover what he told me it did , I cancelled it to get my money back and I’ve spent the last three weeks trying to determine who will send my money and exactly when , so I will be showing up and getting loud till I get a concrete answer !!! And to top it off this is the first time I bought a car and heard absolutely nothing from the dealer in any shape form or fashion , I work hard for my money and had other options , this place could not Give me a car !! In the future . More

Ryan justice is a fraud, he tried to see me a car for 7,000 over sticker, and made up his own numbers for what i owe on my trade, when i told him what the payoff was, as he never said sorry after i caugh 7,000 over sticker, and made up his own numbers for what i owe on my trade, when i told him what the payoff was, as he never said sorry after i caught him in a lie, correction lies. More

Great experience with Frank Frank Ivens was great, took time to find out what we were looking for and getting us in the perfect vehicle. He and the other staff we interacted with Frank Ivens was great, took time to find out what we were looking for and getting us in the perfect vehicle. He and the other staff we interacted with were very pleasant. Will be recommending to friends and family. More

Terrible customer service when there is a problem. Principle (formerly Metro VW) did not stand behind their VW product or their Service Department. I bought my car there and they were the only ones th Principle (formerly Metro VW) did not stand behind their VW product or their Service Department. I bought my car there and they were the only ones that worked on it (lots of oil leaks). My Tiguan was worked on & less than a week later it needed a new engine. They did nothing to help with cost or a break to help me get into another vehicle. Left high and dry with $9,750 to come up with before I could even get another car. More

Service Technicians Are Always Working Diligently on Cars! I observe service technicians at service department always working diligently to repair cars needing to be fixed & back on road again. Techs R ultra- I observe service technicians at service department always working diligently to repair cars needing to be fixed & back on road again. Techs R ultra-efficient! More

Didn't provided title and number plates even after 4 months I have purchased the car vehicle around 4 months back and till now they didn't provided car title and number plates. No one is taking responsible and I have purchased the car vehicle around 4 months back and till now they didn't provided car title and number plates. No one is taking responsible and my auto loan got increased and my loan went to default. Very poor customer service More

Excellent service So I had to have some things serviced on my vehicle, and I was blessed to have Huma as a service advisor. I've had a few things serviced before at tha So I had to have some things serviced on my vehicle, and I was blessed to have Huma as a service advisor. I've had a few things serviced before at that location, but I have never received the service from other advisors that I received from Huma. She checked in with me regularly on the status, sent me emails, sent me texts...3 different methods of communication. Parts had to be ordered for my vehicle, and she did everything to make sure I was not inconvenienced. Even after I picked up my vehicle, she called the next day to see how things were going. She is a keeper! More

Poor Customer Service Very bad experience with Customer service rep. I had clearly explained while booking appointment where I live and that I will need drop off and pick u Very bad experience with Customer service rep. I had clearly explained while booking appointment where I live and that I will need drop off and pick up. More

Awesome experience! Great customer experience! Larry was very informative and professional. Definitely making him my go to service advisor. Kept me informed on anything r Great customer experience! Larry was very informative and professional. Definitely making him my go to service advisor. Kept me informed on anything relating to my vehicle and even though I didn't have an appointment it was taken care of in a time manner. I will definitely be a repeat customer. Also again I highly recommend Larry as an awesome service advisor to speak with for all your vehicle needs! More