Principle Volkswagen of Grapevine
Grapevine, TX
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On scheduling service on my 2000 VW Bug for its 140,000 service I also requested them checking the 4 year old battery and the air conditioner was not putting out cold air. After they check the items they c service I also requested them checking the 4 year old battery and the air conditioner was not putting out cold air. After they check the items they called me at home and gave me what they found and gave me costs and options. They called back once the work was complete to let me know about picking up the car. They went over everything and made me feel like they cared about all their work. Job well done and they honored my coupon for discounted service. More
I've been a Metro Volkswagen customer since buying my VW Beetle in 2001. I now have over 125,000 miles on this car, and it's still going strong...thanks to the good service from Metro Volkswagen. Personal Beetle in 2001. I now have over 125,000 miles on this car, and it's still going strong...thanks to the good service from Metro Volkswagen. Personally, I feel very comfortable with the advice and guidance from ALL of the Service Advisors, and have always had the repair or maintenance done right the first time. The staff treats its customers in a very professional and customer-appreciative way!!! This goes a long way with me. More
Peter was very nice and very helpful! I took my car in for service and explained to me what was wrong and how his team would fix it and what other repairs or service I might need in the future to prolong for service and explained to me what was wrong and how his team would fix it and what other repairs or service I might need in the future to prolong the life of my vehicle. Would definitely recommend Metro VW service in Irving for any model VW. Thanks again! More
Very nice, helpful and knowledgeable gentlemen regarding the product they are selling. They were helpful in locating the vechicle I was trying to get. It was a difficult task to find a standard transmission the product they are selling. They were helpful in locating the vechicle I was trying to get. It was a difficult task to find a standard transmission 2010 CC the exterior and interior colors I was looking for. They worked with me until I felt satisfied with my purchas. I would recommend this dealership to others because you are left in peace to look at the vehicles at your leisure without being hounded and harrased with a thousand questions. They allowed me to test drive the vehicle on mu own and to ask whatever questions I needed answered. More
I dropped my car off at the appointed time and had I dropped my car off at the appointed time and had several special requests at that time. I had asked to be dropped off at the airport and then pic I dropped my car off at the appointed time and had several special requests at that time. I had asked to be dropped off at the airport and then picked up upon my return. I asked that all the work be completed by the time I returned and I also asked to be kept up on any issues that may occur during the service process. Metro VW went above and beyond my expectations and completed all the work I had requested as well as checked the car over for anything additional that may have needed corrected. Upon my return they picked me up at the airport and spent time with me reviewing the results and detailing the work completed. This is on of the most professional well educated service providers I've ever worked with and I will continue to do business with them! More
We've continued to use Metro despite moving nearly an hour away. Their service dept is excellent, very helpful, and informative. We've bought 2 new and 2 slightly used vehicles from them with no issues. hour away. Their service dept is excellent, very helpful, and informative. We've bought 2 new and 2 slightly used vehicles from them with no issues. We've been to the other dealerships' service dept, and Metro is the only one we trust and has served us well. Being ready to buy my next car, I was really not looking forward to feeling pressured. Bob was great, very matter-of-fact, and friendly, so I didn't feel overwhelmed and that means a lot to me. I like that all of our VWs are very reliable cars, so it's easier to deal with people you can trust. More
Have been going to Metro VM for several years now. Sure, dealer prices may be a little higher than Joe's Auto down at the corner but you can't beat having reliable service. I know, I've tried to cut corner dealer prices may be a little higher than Joe's Auto down at the corner but you can't beat having reliable service. I know, I've tried to cut corners and it's not worth it. I've had consistently accurate service done on my Jetta and highly recommend them. More
Have been going to Metro VM for several years now. Sure, dealer prices may be a little higher than Joe's Auto down at the corner but you can't beat having reliable service. I know, I've tried to cut corner dealer prices may be a little higher than Joe's Auto down at the corner but you can't beat having reliable service. I know, I've tried to cut corners and it's not worth it. I've had consistently accurate service done on my Jetta and highly recommend them. More
Schlevia & Brad were AMAZING! Extremely professional, friendly and courteous. They treated me with respect and honesty. They worked very hard to give me their very best deal. Though I did not purchase friendly and courteous. They treated me with respect and honesty. They worked very hard to give me their very best deal. Though I did not purchase a VW, it was ONLY because a different car fit my needs better. I have already raved to friends and colleages about Schlevia & Brad and the MetroVW dealership. They made car shopping (which has a bad reputation) so much easier! Again, LOVE Schlevia & Brad!! More
whole car Service experience with Metro VW of Irving has been an absolute pleasure. The customer service received with this dealership has to be by far the best of anything i have ever experienced and un been an absolute pleasure. The customer service received with this dealership has to be by far the best of anything i have ever experienced and unfortunately in these times is extremely rare. Every thing was explained and they went to great length to solve the problem had with my car. More