Principle Volkswagen of Grapevine

I have owned my Rabbit for the last 2 years and every service has been handled by the crew at Metro VW. Scheduling is always a breeze and once I arrive, there has never been a wait for a technician. Comp service has been handled by the crew at Metro VW. Scheduling is always a breeze and once I arrive, there has never been a wait for a technician. Complimentary shuttle service to browse the new VW's or ride back to my house makes Metro my above and beyond service locale. Prices are reasonable but more expensive than Wal-Mart... Of course you get what you pay for! I've sent my parents and friends to Metro and will continue to do so. More

Once again great job to the guys at Metro VW in Irving for an awesome service team! I highly recommend this place and will always take my vehicle to them for anything. They answer your questions honestly for an awesome service team! I highly recommend this place and will always take my vehicle to them for anything. They answer your questions honestly and not beat around the bush no matter if its good news or bad news. More

Overall, very satisfied with their services: easy to set up an appointment; they mentioned that it was going to take 30 minutes, and my car was ready in 32 minutes; they also took the time to wash the exter up an appointment; they mentioned that it was going to take 30 minutes, and my car was ready in 32 minutes; they also took the time to wash the exterior. The only think I didn't like (I guess it is the same with all dealerships) was the price More

I have had work done on my car at both Rusty Wallace (Garland) and Autobaun (Fort Worth) and will not ever return to either of these two dealerships. They are unknowledgeable about their cars and the s (Garland) and Autobaun (Fort Worth) and will not ever return to either of these two dealerships. They are unknowledgeable about their cars and the service departments will not fix your car correctly....so I hope your car is under warrenty!!! I had excellent service @ Metro VW and Kevin (in service) was great to work with. He was knowledgeable about the car and offered a loaner car without hesitation! I have never had a loaner car at either of the above....terrible customer service!!! More

I bought my Rabbit in 07 and have pleased with every service appointment. The VW dealership service center is convenient to both my work and home so most times I wait, I have never had to wait over an h service appointment. The VW dealership service center is convenient to both my work and home so most times I wait, I have never had to wait over an hour and half for full service. They always wash my car! I took it in for just a replacement of a tail light bulb and they washed my car! LOVE that. More

I needed a thingy for the thingy, I told Dale. LOL! He suggested I bring it in for a look-see! The part was ordered, I came back in a couple days, waited just minutes for the repair. The service people ar suggested I bring it in for a look-see! The part was ordered, I came back in a couple days, waited just minutes for the repair. The service people are very nice and accommodating, waiting area clean and well-stocked with snacks and beverages, as well. I've never really had a serious problem there. Thanks. More

I bought my Rabbit in 07 and have pleased. I always take my Rabbit in for service when indicated. The service department is excellent! I am always treated with respect. A nice touch is the car wash I get ea my Rabbit in for service when indicated. The service department is excellent! I am always treated with respect. A nice touch is the car wash I get each time my car is serviced..even just having a bulb replaced in the tail light. More

I can say this is a great Service Department personnel for these reasons: friendliness, genuine concern for my personal needs, excellent quality of repairs. The only drawback I have is with the cost of for these reasons: friendliness, genuine concern for my personal needs, excellent quality of repairs. The only drawback I have is with the cost of maintenance. I believe if the maintenance costs were more reasonable, VW would have an undying following. More

I had to take my car in for a valve issue and a broken fan. The estimated time for my repair was 4 hours and they were able to complete it in 3 hours. They have a wonderful waiting area with refreshment fan. The estimated time for my repair was 4 hours and they were able to complete it in 3 hours. They have a wonderful waiting area with refreshments. My repair was extensive and was done to my satisfaction. My car runs wonderfully now! More

I went in for a problem with my fuse box. They examined my car for free before explaining what the problem was and the cost. After I gave them the "green light" my car was fixed and out of the shop in und my car for free before explaining what the problem was and the cost. After I gave them the "green light" my car was fixed and out of the shop in under 30 minutes and now I have a warranty on my fuse box and electrical plugs. On top of that, it was cheap! More