Principle Volkswagen of Grapevine

Lynn Turner, VW-Irving, TX, has been consistently professional, curteous, honest and friendly. I have known Lynn ever since I moved to Texas about 9 years ago. He serviced first my old Jedda-VW w professional, curteous, honest and friendly. I have known Lynn ever since I moved to Texas about 9 years ago. He serviced first my old Jedda-VW which I had bought in New York, and when this car gave up on me, he connected me with a VW-Sales person, whose name I don't have readily available, but he was also pleasant. Then I bought my current VW-Jedda. I hope VW in Irving will continue the excellent service they have been providing to their customers so far. More

I was able to book and change my appointment online very easily and receive confirmation, which is very important to me. With my appointment, I was in an out in less than an hour for my oil change. This isn easily and receive confirmation, which is very important to me. With my appointment, I was in an out in less than an hour for my oil change. This isn’t even the closest VW dealership to me but I drive the extra distance because they have far better customer service and I enjoy the little things like fresh coffee, water and free snacks. More

My visit was very pleasant and informative. I love my new volkswagon and the people were great. I would recommend this dealership to anyone and will recommend it. The whole ordeal of buying a car was m new volkswagon and the people were great. I would recommend this dealership to anyone and will recommend it. The whole ordeal of buying a car was made pleasant by the people that worked here you can tell that its a family owned dealership because you get better customer service. More

Schlevia was very friendly and helpful. She listened to our concerns and interests and responded by finding multiple cars that fit our needs. She helped us stay within our price range and still find a car our concerns and interests and responded by finding multiple cars that fit our needs. She helped us stay within our price range and still find a car that was exactly what we wanted. We left very pleased with both the car and the service. More

My Tiguan is just a year old and I took it to Metro for the 10,000 mile check up and oil change. I was pleased by the cleanliness of the shop, the prompt service, and the follow up that my Service Advisor the 10,000 mile check up and oil change. I was pleased by the cleanliness of the shop, the prompt service, and the follow up that my Service Advisor provided. I had previously owned a Ford and the attention at their service department was not nearly as prompt or professional. I'm hooked on VW and on Metro Volkswagon's service shop! More

We had conversations with at least 6 Metro VW employees during the purchase of our 4th VW, including the General Manager. All were friendly and knowledgeable, and all took an interest in us, even if not pe during the purchase of our 4th VW, including the General Manager. All were friendly and knowledgeable, and all took an interest in us, even if not personally involved with this sale. No game playing at this dealership - even when dealing with the Finance guy. He was absolutely straightforward with us, making the arrangements easy. What a relief! More

I had a great experience at Metro. This is my 2nd VW I bought from them, and I have nothing but praise. They found me the right car at the right price. They were patient and understanding, and worked wit bought from them, and I have nothing but praise. They found me the right car at the right price. They were patient and understanding, and worked with me every step of the way. The service at metro is 2nd to none. More

I had the opportunity to work with Frank Heinz at Metro VW when purchasing my new GTI and had the best car buying experience ever. Frank was knowledgeable, easy to work with and above all else, had great VW when purchasing my new GTI and had the best car buying experience ever. Frank was knowledgeable, easy to work with and above all else, had great follow-up. My car needed to be ordered from Germany and through-out the process, I was well informed to the status of delivery. When I went to pick it up, the process was very smooth. Overall, a great experience and one I would highly recommend. More

Metro Volkswagon makes buying a car easy and comfortable. They make the customer feel like they are there to accomadate them not just make the best deal for themselves. The dealership is nice and comfortable They make the customer feel like they are there to accomadate them not just make the best deal for themselves. The dealership is nice and comfortable, the staff is friendly, and the overall Volkswagan company is classy and accomadating. More

Kevin, the representative, gave the best customer service I have ever recieved at a VW dealership! He took the time to listen to my concerns and needs and educated me on how my car runs. Midway through the I have ever recieved at a VW dealership! He took the time to listen to my concerns and needs and educated me on how my car runs. Midway through the process, he updated me on the status of the work. He offered a shuttle ride and informed me of the accomodations inside, which again, were the best I have recieved at a VW dealership, including free Wifi, so that I could take care of some business while I waited. More