Principle Volkswagen of Grapevine

Schlevia is one of the most professional people I have ever worked with when purchasing a car. I was being put through the ringer w/ several dealerships and I contacted at least 4 dealserships regard ever worked with when purchasing a car. I was being put through the ringer w/ several dealerships and I contacted at least 4 dealserships regarding Kia Souls they were selling and advertising over the internet. I was VERY specific.... I asked all dealerships to ONLY contact me via email because I am a receptionist and could not take personal calls during business hours. Mrs. Schlevia Estrada was the only person that respected my wishes. This act alone, motivated me to pursue purchasing the vehicle from Metro Volkswagen in Irving. Schlevia, turned a very stressful 2 WEEKS of car hunting into one of the most pleasant car buying experiences I have had in a very long time. She was aware of our financial circumstances, aware of our need to make a change and did whatever she could to try to get us at the payment we could afford. She is reason WHY we purchased from Metro Volkswagen. I will recommend all friends and family to your dealership and when my husband and I are ready for another car purchase, it will be with Schlevia and it will be a Volkswagen. Schlevia not only followed up with a phone call but also via email to make sure we were pleased with our purchase a few days later. She deserves a heavy reward for possessing such great customer service skills. Sincerely, Matt & Tammy McQuirk More

I purchased my Jetta in 2006. The buying experience was very comfortable with NO pressure. The customer care was extremely good. Since then, I have had great experince with the service department in mi very comfortable with NO pressure. The customer care was extremely good. Since then, I have had great experince with the service department in minor warranty work and a minor recall as well. All was excellent and very customer oriented. Thanks, Aubrey More

Metro VW Irving, TX Service department provides awesome friendly service. The Service Consultants that check me in are very courteous and listen to what service you ask for and may offer suggestions about friendly service. The Service Consultants that check me in are very courteous and listen to what service you ask for and may offer suggestions about why you should add or delay service maintenance. They always ensure that recall work is completed on your vehicle. They offer a ride back to work, home or I can wait in the waiting area with plenty of items to read along with free snacks and water. The cashiers are always professional and friendly and I really appreciate the free car wash! I highly recommend Metro VW Service department for your VW. More

I just got out of a banckruptcy and was looking to get a new car. The load I qualified for was not able to get me into a New car that would fit me and my family. The sales man and sales manager looked hard new car. The load I qualified for was not able to get me into a New car that would fit me and my family. The sales man and sales manager looked hard and found me a used VW Passat Wagon, exactly what I wanted and in my price range. I was very satisfied with the quality of customer service from this dealership and will come back when I am ready for another new vehicle. I will also recommend the dealership to anyone and everyone! More

I was looking for a new 2010 Jetta TDI Cup Edition with some very specific options. The dealer nearest to my home (Atlanta area) -Dwight Harrison VW - totally dropped the ball. I couldn't get the salesman some very specific options. The dealer nearest to my home (Atlanta area) -Dwight Harrison VW - totally dropped the ball. I couldn't get the salesman to call me back or to do a complete country wide search to find the car I wanted. I was even willing to settle for a regular Jetta TDI, and I still couldn't get help from Dwight Harrison's sales people. After looking around on the internet and calling some other dealers, I found Metro VW, Irving, TX. Salesman Brian Bethke answered the phone and told me they had exactly what I wanted and he ran out to the car to visually confirm options, color etc. Brian was extremely helpful and we were able to do all the paperwork long distance. When I flew in to pick up the car, Brian picked me up at the hotel. Ryan Storm (finance) also did a great job, especially since I was in Atlanta and they were in Texas. All documents were overnighted to us, and even though my wife and I forgot to sign in one place, Ryan overnighted the documents right back so that all the paperwork was signed correctly. Three cheers for Metro VW! I just wish they weren't 850 miles from my home because I would prefer them to service my Jetta. More

I HAVE BEEN TO METRO VOLKSWAGEN TWICE AND BOTH EXPERIENCES WERE GREAT THEY HAVE REALLY WELCOMING STAFF,I WENT AT MY LUNCH HOUR AND WAS ABLE TO GET BACK TO WORK ON TIME.I HAVE NOT HAD MY VOLKSWAGEN EXPERIENCES WERE GREAT THEY HAVE REALLY WELCOMING STAFF,I WENT AT MY LUNCH HOUR AND WAS ABLE TO GET BACK TO WORK ON TIME.I HAVE NOT HAD MY VOLKSWAGEN PASSAT THAT LONG BUT I BOUGHT IT USED AND I LET THEM CHECK IT OUT AND THEY GAVE ME SO MUCH USEFUL INFORMATION THAT I WONT TAKE IT ANYWHERE ELSE. More

I love my VW Bettle and plan to keep it forever ... the service department keeps a good watch on what needs to be done, this time one of the things was a new starter, I was told I could drive it longer, b service department keeps a good watch on what needs to be done, this time one of the things was a new starter, I was told I could drive it longer, but I choose to have it done now. I was given the choice. More

Metro was always very courteous and professional. They made sure I understood all aspects of the sale (ie the rollover of taxes and title, etc. The price was certainly more than fair and they bent over b made sure I understood all aspects of the sale (ie the rollover of taxes and title, etc. The price was certainly more than fair and they bent over backward to make sure that I got the car and color I wanted from another dealer. More

2nd VW and yes, I completely comprehend the old addage of a "German" car. But I love the quality, the drive and handle, and the extras that are a part of the VW autos. My mother has a Toyota, and I used to b a "German" car. But I love the quality, the drive and handle, and the extras that are a part of the VW autos. My mother has a Toyota, and I used to buy them as well, but after my VW Beetle, I wanted another. I also enjoy having the same service technician to talk to who knows my car, and that is another reason I went w/Metro. More

Baron is a great service provider. He explains everything in detail and helped me with arranging the shuttle service so that I could get to work on the train while my car was being serviced. Don' everything in detail and helped me with arranging the shuttle service so that I could get to work on the train while my car was being serviced. Don't hesitate to go to Metro and have Baron assist you. More