Principle Volkswagen of Grapevine

Excellent experience! Schlevia worked with from the beginning, making us comfortable with the car. She had our trade evaluated immediately, without the normal delays experienced at other dealers. Altho beginning, making us comfortable with the car. She had our trade evaluated immediately, without the normal delays experienced at other dealers. Although we did not reach a deal on the first visit, Schlevia and Sam hung in their with us - no pressure - until we reached a deai. And, we never heard "what will it take for you to buy the car today...!" I hate dealing with those dealers, and did not get that here. We ultimately reached the deal over the phone. They faxed us the buyers order, and there were no hidden surprises in the deal. It was just as they said. Nice to work with folks like that. Highly recommended. More

I want to express my appreciation for all of the hard work that the team at Metro Volkswagon provided my husband and myself. Frank Heinz has worked with my sister for over 10 years on all of her vehicle work that the team at Metro Volkswagon provided my husband and myself. Frank Heinz has worked with my sister for over 10 years on all of her vehicles. In the process of helping her with a new car, my husband and I wanted to purchase her old vehicle. We live in Mississippi and my sister lives in Dallas. Through the tremendous efforts of Frank and Sam, a deal was worked out and my sister was able to purchase the vehicle of her dreams and we were able to purchase her car, which is the car of our dreams. The entire process which took several days to complete, was wonderful and far surpassed any of our previous experiences with car dealerships. Hands down, this is a team that truly cars about their customers! Thanks again to Frank and Sam! In addition, Luke handled all the financing paperwork and was truly looking out for our best interest. It was a pleasure doing business with Metro Volkswagon and I wouldn't go anywhere else in the future! Tammy L. Starkey More

I have been buying cars from Metro Volkswagen and Frank Heinz since 1995 and wouldn't go to any other dealership. I'm treated with respect and they care! Heinz since 1995 and wouldn't go to any other dealership. I'm treated with respect and they care! More

Looking for a new car for daughter in college. Narrowed choices between Toyato and VW. First visited a Toyota dealer of which wasn't to involved in getting a car on the price range we can afford. Same choices between Toyato and VW. First visited a Toyota dealer of which wasn't to involved in getting a car on the price range we can afford. Same day visited Metro and after 4 hrs... came out with a terric car for our daughter. Drove the same afternnon to San Marcos and delivered her new car. She was in ahwwwwwwwww. Is a terric car and we all are in love with the same Mr. Melendez and Mr.Pirbhai meade it possible. Very courteous and professional. Fabulous experiance. Pablo & Susana Guzman More

I choose to work for Metro Volkswagen because of the sevice department, they have always been very honest in working with every need that i've ever needed. When deciding to purchase a vehicle, I decided sevice department, they have always been very honest in working with every need that i've ever needed. When deciding to purchase a vehicle, I decided to go to them... My over all experiece was great, I got great help from Gloria in sales, she was amazing and worked with every question that I had. She made me feel at home, I also got great help from Don the manager of finance, After dealing with Gary the manager of sales I would never recommend Metro Volkswagen to anyone, nor will I ever go back to their service department. Even though the loan process did not go through I cannot get over the way Gary made me feel, and for that they have now lost a customer. More

Antonio made this a very pleasant experience for me. It was the first time I purchased a vehicle on my own. He was very patient and helped me find the best car for me. I will purchase another vehicle fro was the first time I purchased a vehicle on my own. He was very patient and helped me find the best car for me. I will purchase another vehicle from this dealership. More

I have been going to Metro for three years and I trust them completely. This is due to the professionalism and care of Peter in service. He explains things so I can understand and is a joy to do business them completely. This is due to the professionalism and care of Peter in service. He explains things so I can understand and is a joy to do business with. I bought my car used three years ago from Manuel at Metro and he is no longer there. I had a great buying experience too. More

I have taken my car here serveral times for different services and everytime they have been GREAT! I took it in on 4/16/11 for a brake problem that I have been experiencing for several months now. This services and everytime they have been GREAT! I took it in on 4/16/11 for a brake problem that I have been experiencing for several months now. This was not a dealership service issue it was a VOLKSWAGEN issue. The first time i took it in February they were very nice and explained what the issue was and that my brake system was perfectly fine. Unfortunately there was a horrible grinding sound that was due to rust/dirt particles but my brake pads were fine. After speaking to VW and them telling me they haven't had any other complaints (which is not true according to the dealers) I took it in and decided to go ahead and have the rear brake pads replaced to see if that helped. Peter was extremely helpful and listened to my complaints and told me it was an issue that they got complaints about daily. They were having an awesome rear brake special for $118 and to top it off they changed my 2 rear roters for FREE! I didn't even ask them to do it, they just knew the issues I was having and it was out of everyones control. Peter told me they wanted me to have a fresh start and wanted to do everything they could to make me happy with the car again. So a service that should have cost me $500 only cost me $118! Regardless of the free roters I would still highly recommend this service department to anyone. Thank you for listening and trying to fix a VW problem that they should fix themselves! More

This is the second car I've purchased from Metro VW in the last decade. On both occasions they have been friendly, courteous, and got me exactly the car I wanted. Most recently, my wife and I purchased the last decade. On both occasions they have been friendly, courteous, and got me exactly the car I wanted. Most recently, my wife and I purchased a 2007 Rabbit from them back in February of this year. We bought it used, and worked with Schlevia to make the deal happen. Schlevia and I worked on the deal for about 2 months before we came to an agreement. It took long enough I was actually surprised that they still had the car I wanted. During that time frame Schlevia kept in contact with me to let me know what they could and couldn't do and walked my wife and I through the process easily. She was open and honest, and when she didn't know the answer to a question I had she would either find out and quickly call me back or refer me to someone within Metro that could answer my question immediately. She didn't just answer a question the way that she knew I wanted it answered. She told me the truth...even when it was an answer I didn't want to hear. I chose that the price was only Good instead of Great because it wasn't the price I wanted to pay. The car was still a very good deal. It just wasn't what I hoped to pay...which would probably have made Metro lose money on the deal. Good. Not Great. But I was happy with the final price. I plan on replacing my commuter car (not a VW) next year. Maybe go back to a GTI. Schlevia and Metro will be the first call I make when the time comes. More

I bought a new VW while stationed in Iraq from a military buying service. Metro VW had no obligation to serve me as I did not buy the car from them, only used them to take delivery. From the first email fr buying service. Metro VW had no obligation to serve me as I did not buy the car from them, only used them to take delivery. From the first email from Iraq to Antonio, he was friendly, amicable and ready to help me transition back home to pick up my VW. He checked on the status of delivery of my car and provided updates to me. When the time came to pick up the car, Antonio made sure the car was prepared, fully detailed and full of gas for me. He took well over an hour and a half to show me the details of my new car, be sure that my questions were answered and introduce me to the service staff and familiarize me with the dealership. I have had a bad experience with another VW dealer in Dallas since I'm a life-long VW owner. Metro VW and especially Antonio's attitude and demonstration of peerless service has renewed my faith in dealerships. Metro VW and Antonio are to be praised for their level of service and attention to my needs and desires as a customer. I would rate Antonio as the best dealer employee I have ever encountered. Thank you Antonio and Metro VW. More