Principle Volkswagen of Grapevine

Ryan justice is a fraud, he tried to see me a car for 7,000 over sticker, and made up his own numbers for what i owe on my trade, when i told him what the payoff was, as he never said sorry after i caugh 7,000 over sticker, and made up his own numbers for what i owe on my trade, when i told him what the payoff was, as he never said sorry after i caught him in a lie, correction lies. More

Great experience with Frank Frank Ivens was great, took time to find out what we were looking for and getting us in the perfect vehicle. He and the other staff we interacted with Frank Ivens was great, took time to find out what we were looking for and getting us in the perfect vehicle. He and the other staff we interacted with were very pleasant. Will be recommending to friends and family. More

Terrible customer service when there is a problem. Principle (formerly Metro VW) did not stand behind their VW product or their Service Department. I bought my car there and they were the only ones th Principle (formerly Metro VW) did not stand behind their VW product or their Service Department. I bought my car there and they were the only ones that worked on it (lots of oil leaks). My Tiguan was worked on & less than a week later it needed a new engine. They did nothing to help with cost or a break to help me get into another vehicle. Left high and dry with $9,750 to come up with before I could even get another car. More

Service Technicians Are Always Working Diligently on Cars! I observe service technicians at service department always working diligently to repair cars needing to be fixed & back on road again. Techs R ultra- I observe service technicians at service department always working diligently to repair cars needing to be fixed & back on road again. Techs R ultra-efficient! More

Didn't provided title and number plates even after 4 months I have purchased the car vehicle around 4 months back and till now they didn't provided car title and number plates. No one is taking responsible and I have purchased the car vehicle around 4 months back and till now they didn't provided car title and number plates. No one is taking responsible and my auto loan got increased and my loan went to default. Very poor customer service More

Excellent service So I had to have some things serviced on my vehicle, and I was blessed to have Huma as a service advisor. I've had a few things serviced before at tha So I had to have some things serviced on my vehicle, and I was blessed to have Huma as a service advisor. I've had a few things serviced before at that location, but I have never received the service from other advisors that I received from Huma. She checked in with me regularly on the status, sent me emails, sent me texts...3 different methods of communication. Parts had to be ordered for my vehicle, and she did everything to make sure I was not inconvenienced. Even after I picked up my vehicle, she called the next day to see how things were going. She is a keeper! More

Poor Customer Service Very bad experience with Customer service rep. I had clearly explained while booking appointment where I live and that I will need drop off and pick u Very bad experience with Customer service rep. I had clearly explained while booking appointment where I live and that I will need drop off and pick up. More

Awesome experience! Great customer experience! Larry was very informative and professional. Definitely making him my go to service advisor. Kept me informed on anything r Great customer experience! Larry was very informative and professional. Definitely making him my go to service advisor. Kept me informed on anything relating to my vehicle and even though I didn't have an appointment it was taken care of in a time manner. I will definitely be a repeat customer. Also again I highly recommend Larry as an awesome service advisor to speak with for all your vehicle needs! More

Disappointing at Best; Outrages at Worst My experience with Metro VW has been far from seamless and quite disappointing, to say the least. First, the title was not originally with the car, ma My experience with Metro VW has been far from seamless and quite disappointing, to say the least. First, the title was not originally with the car, making the purchasing process much lengthier than it needed to be. Secondly, after negotiating with one of the salesmen on a 1200 Dollar reduction and complementary window tint, the sales manager barged in, visually displeased, and said he would have to charge me 150 dollars for the window tint. This was after we were sitting down and I and the salesman had shaken on the agreement. Keep in mind, they had already tried to tack on 750 dollars on the loan paperwork after I explicitly said I did not want said package. Now, it's been over a month with countless calls and voicemails and I am still not scheduled for a window tint. They seem to just want to push me away and pretend it didn't happen. As a first time VW buyer, I was excited to join the club. My experience here has changed my mind. I would not recommend Metro VW to anyone and be sure to review your loan paperwork very carefully. More

Horrible Experience Before finalizing sale paperwork and payment I spoke with sales woman and sales manager about policy of potential issues of the car after driving it o Before finalizing sale paperwork and payment I spoke with sales woman and sales manager about policy of potential issues of the car after driving it off the lot. They assured my that is any issue of any sort would arise that they would take care of it within 300 miles of driving away with the car. So I took their word and hoped they actually be a good properly ran trustworthy establishment. But boy was I wrong. I drove my “new” low mileage Jetta home and everything seemed to be working properly and had no issues. Next day on my way from work, the check engine light comes on so I contact sales lady Ashley and she tells me to bring it in and it’d be completely covered, under there 300 mile policy. Next day after attempting to contact her through out the day, no response, the service department contacts me and tells me the thermostat needs to be replaced at $700. Keep in mind this is literally only driving the car about 30 miles after purchasing after she and the sales manager told me I had no worries with in the first 300 miles. Absolutely the worst experience I’ve had purchasing a vehicle. More