Principle Volkswagen of Grapevine

Sales and service I have never been happier with any dealership. I am 51 years old and have had many cars. My sales experience was top notch. Never pushed or hounded to I have never been happier with any dealership. I am 51 years old and have had many cars. My sales experience was top notch. Never pushed or hounded to death by a salesman (which is important to me). My trade-in value was fair, my new 2011 Jetta TDI price was more than fair and my four years of service experiences have always been a dream !!!! I like how I have been treated since day one, by everyone at Metro. But my service experiences have really blown my mind. I don't think I expect much but I do like to get work done right the first time, I want the service people to just be honest and I want my car back when they say it will be ready. I have had this type of service and more from day one and in these times.... it really seems like a miracle. I say more because every person I have ever spoken to or dealt with has been over the top polite and professional. And my vehicle has always been ready before promised and delivered with my car washed and dried. I don't know how this review reads... but I have referred family and friends to Metro if that tells you what I think of Metro VW !!!! More

Great Job Metro Volkswagen!!!!!!! We drove from Denton to buy this car from Davis Dunn. It certainly was worth the extra time to get to Irving. Every one in the dealership was more th We drove from Denton to buy this car from Davis Dunn. It certainly was worth the extra time to get to Irving. Every one in the dealership was more than willing to help us, answer questions, making sure we were comfortable. Davis Dunn went over and above what I have experienced before in dealerships. He is knowledgeable about all the vehicles, very professional and hardy working for us. He does whatever it takes to get what you want, in fact we got much more than we had ask for and we love it. I just enjoy opening the garage and see it sitting there. In fact I think this car is probably the prettiest one we have ever had. Rodney King put the icing on the cake when we were ready to sign, it was painless, such a gentlemen. Thanks to all of your employees who came in contact with us on Tuesday, August 19th to make our trip, a wonderful experience and one we will never forget. Now we can complete our bucket list, visit our daughter in Virginia. Thank you Metro!!!!!! Jerry & Billie More

Best experience buiying a car I had shopped around amillion different places. I had my own outside financing and i had a certain criteria to meet to be eligible for financing. No o I had shopped around amillion different places. I had my own outside financing and i had a certain criteria to meet to be eligible for financing. No one was willing to work with me. I finally received a call from Steve...I told him my situation. He straight said " i dont know if we can make that happen....but i guarantee if come by, you're more likely to get that deal. " So i appreciatted him being real with me. The service i got from everyone was second to none. They were respecful, willing to understand my situation, and willing to work with me. It wasnt high pressure, but they will work hard to earn your business. I ended up getting the deal i needed...... and i know i got a more than fair price. They were very transparent about everything and upfront..NO BS!!!! i even had an issue with my key fob the next day and they fixed it no questions asked.. THANKS STEVE AND MILES and everyone else. More

Bad Experience Bought a Jetta from this dealership and the experience was bad. We were told the Jetta was local, but come to find out, it was all the way in New Jer Bought a Jetta from this dealership and the experience was bad. We were told the Jetta was local, but come to find out, it was all the way in New Jersey. They said it would take a couple days to get here. It ended up taking 3 weeks. We called on the day it was originally supposed to come in and told them we were coming up there to get it. They said OK. But when we got there, it wasn't even ready. It took them 4 more days to get it ready and when we went back to pick it up the 2nd time, it still wasn't done. But we had to take it anyway b/c we were leaving to go on vacation. Now we have to take it back up there for them to finish detailing it. Jesse makes promises he can't keep and often never returns phone calls. Very disorganized. Make sure you get everything in writing. I love my car and we got a good deal on it, but other than that, I wouldn't recommend this place. They will say anything to sell you the car, whether its true or not. More

Amazing Experience! I had just left another Dealership that was so unprofessional and ended up at Metro Volkswagen, where I was greeted by Davis Dunn. Davis was great, ve I had just left another Dealership that was so unprofessional and ended up at Metro Volkswagen, where I was greeted by Davis Dunn. Davis was great, very professional and attentive to my needs. Wonderful experience and would highly recommend Davis and Metro Volkswagen to my friends and co-workers. Thanks again for a pleasurable experience! More

Great experience Davis was very helpful and kind...I have a 2013 impala and I wanted to keep it and get a truck (suv) no one would hep me they all wanted me to trade i Davis was very helpful and kind...I have a 2013 impala and I wanted to keep it and get a truck (suv) no one would hep me they all wanted me to trade in my car.... Davis not only worked an amazing deal for me, I was also able to keep my impala as well.... When everyone else said no Metro vok swag on said YES!!! ... THANKS FOR EVERYTHING More

Best experience ever!! Jesse and Davis went above and beyond to get me into this vehicle. They really changed my opinion of car buying..thanks guys..best experience Jesse and Davis went above and beyond to get me into this vehicle. They really changed my opinion of car buying..thanks guys..best experience More

Manager's Excellent Effort Rezwan Ahmed, the manager was very helpful and enthusiastic. He did his best to serve me, he has excellent customer relationship skills, very professi Rezwan Ahmed, the manager was very helpful and enthusiastic. He did his best to serve me, he has excellent customer relationship skills, very professional in his approach and with outstanding work ethics. I will highly recommend Metro to my friends and to look for Rezwan Ahmed. I walked out with the car that I wanted which is above and beyond my expectations. Great Job! More

Great Salesmen I was skeptical, but Davis and Antoine really worked with me and helped me with my purchase. Although their were a few bumps in the road, they really I was skeptical, but Davis and Antoine really worked with me and helped me with my purchase. Although their were a few bumps in the road, they really worked with me. Antoine kept me entertained while I was waiting and was very reassuring. Davis kept me up to date on the process and provided me with the best options. They are very nice and patient. When I am ready to purchase another vehicle, Metro VW will be my first choice. More

Best VW Dealer in DFW This is the 2nd Car I have bought from Metro. The management treats everyone with respect, and truly wants to make every single customer extremely ha This is the 2nd Car I have bought from Metro. The management treats everyone with respect, and truly wants to make every single customer extremely happy. My salesman (Davis Dunn) not only gave me a fantastic price, but has also been accommodating in every possible way. I have come in for service a few times and each time they have provided me a loaner car which makes things SO much easier. I truly feel as if I always receive royal treatment!! More