Principle Volkswagen of Grapevine

Never again So I have been a loyal Metro VW Irving customer for over 3 years now, we have purchased 3 new vehicles from them in the last 3 years ($120,000 + worth So I have been a loyal Metro VW Irving customer for over 3 years now, we have purchased 3 new vehicles from them in the last 3 years ($120,000 + worth). From the start they were great, I was always told that I didn’t need to make an appointment to get my car serviced, just bring it in between 0700 and 0730 and they would get it taken care of. So this time (Friday) I bring it in and they tell me that I will need to leave it because I didn’t make an appointment? I explain to the guy helping me that I have always been told that I didn’t need to make an appointment just to bring it in. That’s when he started talking to me like I was the xxxx under his feet, then turned and started to walk away. I ask him where I needed to go to make an appointment and he told me down the hall to the right. When I walked up to the desk to schedule the appointment, the only person in the room was a woman who started the conversation with “what do you need” I explained that I needed to make an appointment to get my car serviced. She couldn’t even bother coming up to the front of the room to have the conversation with me, instead she sat where she was and took my information and told me the next appointment that was available was the following Thursday. There is a part on the center console that was broken, so thinking that I could save myself some time, I stopped by the parts department and explained that I have an appointment next Thursday and would like to order the part that is needed so it could be all taken care of at the same time. The parts person said that he would be happy to order it but I would have to pay for it, I explained that the car only has 28000 miles on it and it is covered under the warrantee. He told me that I would have to bring it in so that a tech could evaluate it and I would have to have an appointment for that!!! I explained “again” that I have an appointment next Thursday and I’m trying to save us all some time, he responded that if I wanted to save time I would have to pay for the part. After leaving the dealership, I called Autobahn VW in Fort Worth and ask them when their next available appointment was and they said I didn’t need an appointment and to come right in! I got there and found them very friendly and courteous; they even gave me a loner car! Keep in mind that I didn’t even buy my car from them! Then Joe the service advisor explained to me that they would have to order the parts and that I could either leave my car with them or keep the loner for the weekend or I could come back and get my car. Bottom line is I got my car back on Monday and everything was fixed! Four days before Metro’s appointment to just start the process! As you can imagine, Metro VW has lost yet another customer for life and Autobahn has gain one. More

Never Trust Metro VW I will never do business with this VW dealership again! I had leased a 2012 Jetta back in 2011 and things went smooth. Then about 6 months prior to tu I will never do business with this VW dealership again! I had leased a 2012 Jetta back in 2011 and things went smooth. Then about 6 months prior to turn in time, I started receiving emails telling me about a special where they would pay up to my last 4 months of payments to turn it in early. I debated on just purchasing my 2012 or turning it in for a new one since I was about 10,000 over on miles. I decided to go in and talk to a salesman. He was incredibly nice!! He told me that all of my mileage fees and last months payments would be taken care of through this special going on. After HOURS of discussion, my husband and I reached a decision to go ahead and trade in for a new lease. About 3-4 weeks later the dealership started calling us telling us we never turned in the right paperwork. But then all of sudden they realized that I had??! Something about it being filed under a wrong name....awesome. Then 4 MONTHS later I receive a bill from VW credit for over $2,000!!! Charges for last 2 payments, mileage and apparently a ONE FOOT DENT in the body?!? I called the dealership and was assured by the salesman that it was all a misunderstanding and would be taken care of. A week later, still nothing done. So I continued to call. I then began to get the run around. I left numerous voice-mails, no return. I called corporate to report a case and they called me daily letting me know that they had still NOT had a response from the dealership. It took 3 days for them to respond to the case. And they responded by saying that I was lying. They had strongly advised me to not turn in at that time due to the fees! Are you serious???? NEVER AGAIN will I do business with these sketchy people. I will warn everyone I can of this scam! More

Sales and service I have never been happier with any dealership. I am 51 years old and have had many cars. My sales experience was top notch. Never pushed or hounded to I have never been happier with any dealership. I am 51 years old and have had many cars. My sales experience was top notch. Never pushed or hounded to death by a salesman (which is important to me). My trade-in value was fair, my new 2011 Jetta TDI price was more than fair and my four years of service experiences have always been a dream !!!! I like how I have been treated since day one, by everyone at Metro. But my service experiences have really blown my mind. I don't think I expect much but I do like to get work done right the first time, I want the service people to just be honest and I want my car back when they say it will be ready. I have had this type of service and more from day one and in these times.... it really seems like a miracle. I say more because every person I have ever spoken to or dealt with has been over the top polite and professional. And my vehicle has always been ready before promised and delivered with my car washed and dried. I don't know how this review reads... but I have referred family and friends to Metro if that tells you what I think of Metro VW !!!! More

Great Job Metro Volkswagen!!!!!!! We drove from Denton to buy this car from Davis Dunn. It certainly was worth the extra time to get to Irving. Every one in the dealership was more th We drove from Denton to buy this car from Davis Dunn. It certainly was worth the extra time to get to Irving. Every one in the dealership was more than willing to help us, answer questions, making sure we were comfortable. Davis Dunn went over and above what I have experienced before in dealerships. He is knowledgeable about all the vehicles, very professional and hardy working for us. He does whatever it takes to get what you want, in fact we got much more than we had ask for and we love it. I just enjoy opening the garage and see it sitting there. In fact I think this car is probably the prettiest one we have ever had. Rodney King put the icing on the cake when we were ready to sign, it was painless, such a gentlemen. Thanks to all of your employees who came in contact with us on Tuesday, August 19th to make our trip, a wonderful experience and one we will never forget. Now we can complete our bucket list, visit our daughter in Virginia. Thank you Metro!!!!!! Jerry & Billie More

Best experience buiying a car I had shopped around amillion different places. I had my own outside financing and i had a certain criteria to meet to be eligible for financing. No o I had shopped around amillion different places. I had my own outside financing and i had a certain criteria to meet to be eligible for financing. No one was willing to work with me. I finally received a call from Steve...I told him my situation. He straight said " i dont know if we can make that happen....but i guarantee if come by, you're more likely to get that deal. " So i appreciatted him being real with me. The service i got from everyone was second to none. They were respecful, willing to understand my situation, and willing to work with me. It wasnt high pressure, but they will work hard to earn your business. I ended up getting the deal i needed...... and i know i got a more than fair price. They were very transparent about everything and upfront..NO BS!!!! i even had an issue with my key fob the next day and they fixed it no questions asked.. THANKS STEVE AND MILES and everyone else. More

Amazing Experience! I had just left another Dealership that was so unprofessional and ended up at Metro Volkswagen, where I was greeted by Davis Dunn. Davis was great, ve I had just left another Dealership that was so unprofessional and ended up at Metro Volkswagen, where I was greeted by Davis Dunn. Davis was great, very professional and attentive to my needs. Wonderful experience and would highly recommend Davis and Metro Volkswagen to my friends and co-workers. Thanks again for a pleasurable experience! More

Bad Experience Bought a Jetta from this dealership and the experience was bad. We were told the Jetta was local, but come to find out, it was all the way in New Jer Bought a Jetta from this dealership and the experience was bad. We were told the Jetta was local, but come to find out, it was all the way in New Jersey. They said it would take a couple days to get here. It ended up taking 3 weeks. We called on the day it was originally supposed to come in and told them we were coming up there to get it. They said OK. But when we got there, it wasn't even ready. It took them 4 more days to get it ready and when we went back to pick it up the 2nd time, it still wasn't done. But we had to take it anyway b/c we were leaving to go on vacation. Now we have to take it back up there for them to finish detailing it. Jesse makes promises he can't keep and often never returns phone calls. Very disorganized. Make sure you get everything in writing. I love my car and we got a good deal on it, but other than that, I wouldn't recommend this place. They will say anything to sell you the car, whether its true or not. More

Great experience Davis was very helpful and kind...I have a 2013 impala and I wanted to keep it and get a truck (suv) no one would hep me they all wanted me to trade i Davis was very helpful and kind...I have a 2013 impala and I wanted to keep it and get a truck (suv) no one would hep me they all wanted me to trade in my car.... Davis not only worked an amazing deal for me, I was also able to keep my impala as well.... When everyone else said no Metro vok swag on said YES!!! ... THANKS FOR EVERYTHING More

Best experience ever!! Jesse and Davis went above and beyond to get me into this vehicle. They really changed my opinion of car buying..thanks guys..best experience Jesse and Davis went above and beyond to get me into this vehicle. They really changed my opinion of car buying..thanks guys..best experience More

Manager's Excellent Effort Rezwan Ahmed, the manager was very helpful and enthusiastic. He did his best to serve me, he has excellent customer relationship skills, very professi Rezwan Ahmed, the manager was very helpful and enthusiastic. He did his best to serve me, he has excellent customer relationship skills, very professional in his approach and with outstanding work ethics. I will highly recommend Metro to my friends and to look for Rezwan Ahmed. I walked out with the car that I wanted which is above and beyond my expectations. Great Job! More