Principle Volkswagen of Grapevine

Avoid Grapevine Volkswagen – Dishonest and Unreliable My experience with Grapevine Volkswagen has been nothing short of a nightmare. When I first purchased my used Volkswagen GTI, my sales Unreliable My experience with Grapevine Volkswagen has been nothing short of a nightmare. When I first purchased my used Volkswagen GTI, my sales rep, Zahrina, assured me that I was receiving a second spare key—only to later find out that was a complete lie. The problems didn’t stop there. My vehicle title arrived 4 months late, and after much frustration, investigating the whereabouts of this car title, I discovered they had actually lost the title to my vehicle. This level of disorganization is unacceptable for any dealership. As for the car itself, it was involved in an accident before I purchased it, totaling over $8,000 in damage—something I was not properly informed about w/ a (clear car fax report) mind you. I found this information out on my own. To make matters worse, within just five months of ownership, my GTI overheated w/ smoke billowing out of engine, leaving me stranded on the side of highway. Clearly, their non-certified vehicles are not properly inspected, not even for basic safety features like functioning wipers. The service department is equally appalling. They never call you back, making it impossible to get any real assistance when issues arise this includes Logan Gonzalez and Noah GM. The staff at Volkswagen of Grapevine are horrible, inadequate, unreliable, persnickety and downright dishonest. If you value your time, money, and peace of mind, avoid this dealership at all costs. Steven Anthony Alonzo / DISTRAUGHT Customer More

Dillon really was super helpful with our car purchase today. He and the GM made us feel right at home. We got a great price on a great car. Dillon level of car knowledge was awesome and added to our deci today. He and the GM made us feel right at home. We got a great price on a great car. Dillon level of car knowledge was awesome and added to our decision to purchase. He made sure everything was in writing and no dishonest sales practices. I really appreciate the experience that he provided! More

I like the car that I purchased and the sales experience at the dealership was good. The after sales experience has been sub-par and frustrating. This dealership makes you feel that that once they have sol at the dealership was good. The after sales experience has been sub-par and frustrating. This dealership makes you feel that that once they have sold you the car, you are not worth any more of their time. Called for a couple of different issues for parts and paint touchup, and it's an act of Congress to get a call back. After following instructions, I requested paper copies of the sales and finance documents online and received nothing after waiting 2 weeks. I called and spoke to finance manager and he said that he would get them mailed out “today”. It’s been over 6 weeks and I’ve received nothing. Still have not received my plates or registration sticker, 2 months after purchase, and the temporary tag expired. So difficult to get hold of anybody as they are "in a meeting". Customers are not important enough to leave the "meeting" and deal with important issues. I have a job too, and have to take time out of it, multiple times, to deal with this issue. They only value their own time. Have to wait hours before they call back or didn’t and I had to call again. Get transferred around and then hung up on. This happened multiple times. Called the DMV and no paperwork for registration has been filed as of 1/6/25. Car purchased on 11/17/24 More

I pulled into this dealership on accident and ended up leaving with the perfect vehicle that fit all of my needs and my price range. With the help of John A, I was able to find something better than I had leaving with the perfect vehicle that fit all of my needs and my price range. With the help of John A, I was able to find something better than I had hoped for and I cannot speak highly enough of him. His customer service was fantastic! If you visit this dealership, I would absolutely recommend you request his assistance! More

10/10 experience! Our salesperson was Zoe and she was great to work with! Zoe and the Principle VW staff went above and beyond for us! They gave us the best trade-in v Our salesperson was Zoe and she was great to work with! Zoe and the Principle VW staff went above and beyond for us! They gave us the best trade-in value we found in the area and found all of the discounts and incentives that we qualified for to get us the best price on our new car. We could not have had a better experience! More

Excellent and responded quickly to my inquiry about the vehicle advertised on cars.com. They had the vehicle ready for test drive when my family arrived. I secured payment to confirm the deal since it was vehicle advertised on cars.com. They had the vehicle ready for test drive when my family arrived. I secured payment to confirm the deal since it was at closing time and returned the next day for pickup. The vehicle was detailed nicely. More

Amazing customer service! John Alford went above and beyond to help me purchase my new vehicle! Finance department is top notch as well! John Alford went above and beyond to help me purchase my new vehicle! Finance department is top notch as well! More

They dealership was very clean and laid out. The salesperson that assisted me has excellent knowledge of the various products the are in stock. He was able to satisfactorily answer every questio The salesperson that assisted me has excellent knowledge of the various products the are in stock. He was able to satisfactorily answer every question posed to him. He also has a good firm handshake. More

They have great customer service and the sales people are top notch. Great place to buy a car and have it serviced. are top notch. Great place to buy a car and have it serviced. More