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Principle Volkswagen of Grapevine
Grapevine, TX
200 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 200 reviews
January 06, 2025
I like the car that I purchased and the sales experience at the dealership was good. The after sales experience has been sub-par and frustrating. This dealership makes you feel that that once they have sol at the dealership was good. The after sales experience has been sub-par and frustrating. This dealership makes you feel that that once they have sold you the car, you are not worth any more of their time. Called for a couple of different issues for parts and paint touchup, and it's an act of Congress to get a call back. After following instructions, I requested paper copies of the sales and finance documents online and received nothing after waiting 2 weeks. I called and spoke to finance manager and he said that he would get them mailed out “today”. It’s been over 6 weeks and I’ve received nothing. Still have not received my plates or registration sticker, 2 months after purchase, and the temporary tag expired. So difficult to get hold of anybody as they are "in a meeting". Customers are not important enough to leave the "meeting" and deal with important issues. I have a job too, and have to take time out of it, multiple times, to deal with this issue. They only value their own time. Have to wait hours before they call back or didn’t and I had to call again. Get transferred around and then hung up on. This happened multiple times. Called the DMV and no paperwork for registration has been filed as of 1/6/25. Car purchased on 11/17/24 More
by mfinfam
Employees Worked With
Shane House
December 20, 2024
I’ve had so many issues with a brand new car from here and everytime I call, no one cares. I brought my Atlas in because the screen doesn’t work when it’s hot and shows static all over the screen about e and everytime I call, no one cares. I brought my Atlas in because the screen doesn’t work when it’s hot and shows static all over the screen about every 10-12 times I turn my car on. They said they would order a new screen and call me. 4 months later, after no update, I show up and they tell me my order was probably cancelled by Volkswagen due to undetermined issues. No notice. This was a 50k purchase that I deeply regret. Oddly, the gentleman who sold us the car was fired a few days later. We were sold car car that someone else had ordered. Sold before it entered inventory. Aside from that, we were given paperwork for a completely different VIN atlas and didn’t find out until the end, when conveniently we had to pay more for the car we thought we had already made a deal on. Ridiculous. More
by shannongray23
Employees Worked With
I don’t remember the guy who sold us the car., Sydney Evans
July 21, 2024
I pulled into this dealership on accident and ended up leaving with the perfect vehicle that fit all of my needs and my price range. With the help of John A, I was able to find something better than I had leaving with the perfect vehicle that fit all of my needs and my price range. With the help of John A, I was able to find something better than I had hoped for and I cannot speak highly enough of him. His customer service was fantastic! If you visit this dealership, I would absolutely recommend you request his assistance! More
by Mbressey
Employees Worked With
John Alford
February 24, 2024
10/10 experience! Our salesperson was Zoe and she was great to work with! Zoe and the Principle VW staff went above and beyond for us! They gave us the best trade-in v Our salesperson was Zoe and she was great to work with! Zoe and the Principle VW staff went above and beyond for us! They gave us the best trade-in value we found in the area and found all of the discounts and incentives that we qualified for to get us the best price on our new car. We could not have had a better experience! More
by KYoungblood
Employees Worked With
Zoe
September 17, 2023
Excellent and responded quickly to my inquiry about the vehicle advertised on cars.com. They had the vehicle ready for test drive when my family arrived. I secured payment to confirm the deal since it was vehicle advertised on cars.com. They had the vehicle ready for test drive when my family arrived. I secured payment to confirm the deal since it was at closing time and returned the next day for pickup. The vehicle was detailed nicely. More
by Bgdaniels
Employees Worked With
John Alcon, Sydney Evans, Dan Watkins
May 20, 2023
Amazing customer service! John Alford went above and beyond to help me purchase my new vehicle! Finance department is top notch as well! John Alford went above and beyond to help me purchase my new vehicle! Finance department is top notch as well! More
by Michelleland62
Employees Worked With
John Alford, Sydney Evans
March 07, 2023
They dealership was very clean and laid out. The salesperson that assisted me has excellent knowledge of the various products the are in stock. He was able to satisfactorily answer every questio The salesperson that assisted me has excellent knowledge of the various products the are in stock. He was able to satisfactorily answer every question posed to him. He also has a good firm handshake. More
by tsdreama1
Employees Worked With
Sydney Evans
December 20, 2022
I came in because my oil light came on. Even though I didn't buy my car at Principle they treated me GREAT! The Service Employee named Josh did an EXCELLENT job helping me. He was so polite Even though I didn't buy my car at Principle they treated me GREAT! The Service Employee named Josh did an EXCELLENT job helping me. He was so polite and professional that I really appreciated him helping me with my issue. Thanks Josh and thanks Principle for a job well done!! More
by Michael McD
Employees Worked With
Josh (No Last Name), Sydney Evans
