Principle Toyota of Hernando

Polite accommodating staff! Car was in and out for service in a timely manner , Very pleasant and comfortable waiting area . So happy they are in Hernando to avoid driving to Me Car was in and out for service in a timely manner , Very pleasant and comfortable waiting area . So happy they are in Hernando to avoid driving to Memphis . More

This weekend I was attempting to purchase a 2024 Toyota Highlander Limited for my mother. I had shopped online for about a week and called Principle Toyota in Hernando MS about one they had. We made a deal Highlander Limited for my mother. I had shopped online for about a week and called Principle Toyota in Hernando MS about one they had. We made a deal to purchase the car on Saturday March 22nd. The salesman who was very nice confirmed 2 separate times with management the price and that I got the car. He said he would work up the paperwork. I sent a copy of my drivers license Saturday night to the salesman. They sent the paperwork through a portal and the name on the documents was incorrect. On Monday morning they sent the buyers order with the wrong name on it again. I asked for the name to be changed to the correct name and to send me the updated buyers order so I could sign it. I was then on a FaceTime call Monday afternoon with the Finance Manager and the salesman. The Finance Manager sent me wiring instructions. I asked again for the updated buyers order and was told they would upload it to the portal so I could sign it. Tuesday morning I had not received it and I checked the portal and it was not there. Since it wasn't I asked for it to be sent again. I then got a text back asking if I had wired the money…. I said no I haven’t sent money because they had not sent me the paperwork to sign!!! How can you ask for someone to wire in excess of $45,000 with no paperwork at all? After about 10 minutes I got a text back saying "I thought he sent them but I’m glad you didn’t send it because I came in today and they telling me that they sold the vehicle yesterday at some point" So....Management sold it out from under me after I had been confirming to them since Saturday that I wanted it. I asked repeatedly for the documents to be sent and even spoke to the salesman and Finance Director on a FaceTime call late Monday afternoon. On that call as I mentioned I asked for the buyers order with my name on it to be sent and I'd wire the money. They confirmed again it was mine and went over all the warranty information in detail. I have purchased cars online from dealerships all over the southeast over the years and this was as poorly managed an institution as I have ever seen. I had already moved my mothers things from her car as she uses it daily. So now I have to start over finding a car and at this point most of the 24s are gone. I work for and manage a good sized Bank for my everyday job. I would be livid if my employees handled a situation like this. The salesman was very nice and professional the entire time but management completely dropped the ball over and over in this deal. Among others the Finance Manager was directly involved by sending me emails and being on an actual Facetime call just that previous evening. How this was handled is inexcusable and now I have to start over shopping for a car. I would recommend you don't but If you deal with this dealership beware… Get it in writing and fast because they will not honor what their Management and Finance Director say…. Unbelievable situation…. More

Very prompt and courteous. Responsive to my problem. Wait time was satisfactory. Had a tire in stock. Responsive to my problem. Wait time was satisfactory. Had a tire in stock. More

Very helpful, patient, and kind employees. I had a great experience and love my new car! I had a great experience and love my new car! More

Very good on what they do and they make sure you ride n something nice something nice More