Principle Toyota of Hernando

I came in on Saturday the 6th and purchased a Highlander Platinum. Worked with Chris and Yasmine. Both were wonderful! Very informative. Very professional and friendly. Thank you! I LOVE my new Toyota Platinum. Worked with Chris and Yasmine. Both were wonderful! Very informative. Very professional and friendly. Thank you! I LOVE my new Toyota Highlander Platinum!! More

(Hernando location) Though pleased with my new vehicle generally, I traded in my previous car to this dealer at purchase and it was an unprofessional, brutal process. Despite the car needing to be paid of generally, I traded in my previous car to this dealer at purchase and it was an unprofessional, brutal process. Despite the car needing to be paid off to receive the title, it was immediately posted on the lot for sale. After nearly 3 weeks awaiting payoff, my original lender began calling for my next payment. I updated them on the car being traded in and called Principle Toyota to check the status, making sure nothing else was needed on my end. The finance rep was unimaginably disrespectful and rude, mocking me and treating me as though i was completely ignorant. I’m fully aware it takes time, but three weeks PLUS ended up resulting in additional interest added and a late fee. At this time, the dealership only paid off the payoff quote from trade in day, which was now a month prior- leaving me responsible for the additional fees. I’m not impressed. Actually rather disgusted by their lack of professionalism. I won’t be back, nor will I refer my local family, friends, or clients. More