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Principle Toyota of Hernando

Hernando, MS

4.3
143 Reviews

2887 McIngvale Rd

Hernando, MS

38632

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Showing 143 reviews

April 24, 2025

this place is an amazing place to work and truly united with the DeSoto County community More

by coachgm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bert Plotnick, Garrett McDonald, BJ Brown
Apr 24, 2025 -

Principle Toyota of Hernando responded

Thank you so much for your kind words! We're honored to be a part of the DeSoto County community and truly believe in the power of unity and service—both within our team and with those we serve. It means the world to hear that you see Principle Toyota of Hernando as not just a great place to work, but a meaningful part of the community.

April 21, 2025

Tiffany Morris my sales person was GREAT as well as everyone all the way to the reception! More

by Drandall
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tiffany Morris sales person and Tyler in finance, Garrett McDonald
Apr 21, 2025 -

Principle Toyota of Hernando responded

Thank you so much for the wonderful review! We're thrilled to hear that Tiffany and the entire team—from sales to reception—made your experience a great one. Providing friendly and professional service from start to finish is what we strive for, and we’re so glad we could deliver that for you. We truly appreciate your support and look forward to welcoming you back to Principle Toyota of Hernando in the future!

April 17, 2025

The entire staff at Principle Toyota is wonderful. They make you feel at home and make the process of purchasing a vehicle easy. I will definitely be back and have recommended Principle Toyota to all More

by blogazino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garrett McDonald, Jewels McDonald, BJ Brown, Chris Todd
Apr 17, 2025 -

Principle Toyota of Hernando responded

Thank you so much for the kind and thoughtful review! We’re thrilled you felt at home and had an easy, enjoyable experience with our team. Creating a welcoming environment and supporting our community are both things we take great pride in, so it means a lot to see that recognized. We truly appreciate your recommendation and can’t wait to welcome you back to Principle Toyota of Hernando!

April 16, 2025

Great buying experience! Dustin Hall and Tyler Greene treated me and my wife great! Couldn’t ask for better customer service! More

by Chris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Hall and Tyler Greene
Apr 16, 2025 -

Principle Toyota of Hernando responded

Thank you for the amazing review! We’re so glad to hear you and your wife had a great buying experience with Dustin and Tyler. Providing top-notch customer service is what we strive for, and it’s wonderful to know they made such a positive impression. We truly appreciate your kind words and are grateful you chose Principle Toyota of Hernando!

April 15, 2025

Dealership is very community minded. They do alot for first responders. Service Department had my personal vehicle in and out, I was able to wait comfortably. We love Toyota! More

by dking21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett McDonald
Apr 15, 2025 -

Principle Toyota of Hernando responded

"Thank you so much for taking the time to leave such a positive review. We truly appreciate your kind words and are so glad to hear that you had a great experience with us. Feedback like yours motivates our team to keep doing what we love—providing the best service possible. It means a lot to know that our efforts made a difference. We look forward to welcoming you again in the future!" The community and the support we receive is what we thrive to make it all possible for our customers.

Apr 16, 2025 -

Principle Toyota of Hernando responded

Thanks Debbie, we appreciate ya!!! Go Southaven

April 07, 2025

They get over, becareful - go at your own risk. I won't recommend this service department. More

by Shasbrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha
Apr 08, 2025 -

Principle Toyota of Hernando responded

Thank you for reaching out regarding your recent visit. We value your feedback and sincerely apologize for any inconvenience you may have experienced. Your concerns have been forwarded to the appropriate team for review, and you can expect a response soon. We appreciate your patience and look forward to addressing your concerns promptly.

Apr 08, 2025 -

Shasbrow responded

Someone reached out from the dealership to ask if I wanted to purchase with them or trade. However, I thought the call was regarding the service I received recently. It was not and this establishment cannot be trusted for car service. As stated before I do not recommend this place of business.

April 05, 2025

I came pre-approved through capital one, I said from the beginning I didn't want my credit ram from no one other then them. I'm getting letters in the mail from several lenders. Tiffany the worse she wanted More

by Kkm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tiffany
Apr 07, 2025 -

Principle Toyota of Hernando responded

Thank you for reaching out regarding your recent visit. We value your feedback and sincerely apologize for any inconvenience you may have experienced. Your concerns have been forwarded to the appropriate team for review, and you can expect a response soon. We appreciate your patience and look forward to addressing your concerns promptly.

April 04, 2025

It started out troublesome but my adviser the service manager and myself were all able to work together to work out the misunderstanding. I was grateful for the effort they showed. More

by Qb12pt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember
Apr 04, 2025 -

Principle Toyota of Hernando responded

Thank you for your honest feedback! We’re glad our team was able to work through the misunderstanding with you and turn things around. We truly appreciate your patience and the opportunity to make it right!

April 03, 2025

Second time I have had appointment and waited 2 hours or more for a oil change and tires rotated. More

by Aneda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t tell me and I didn’t ask.
Apr 03, 2025 -

Principle Toyota of Hernando responded

Thank you for reaching out regarding your recent visit. We value your feedback and sincerely apologize for any inconvenience you may have experienced. Your concerns have been forwarded to the appropriate team for review, and you can expect a response soon. We appreciate your patience and look forward to addressing your concerns promptly.

April 03, 2025

Be prepared to double check the service departments records and work. After 38,000 miles of complaining and bringing my vehicle in for service multiple times, we finally found the was a manufacturer de More

by breannatutor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Garret McDonald
Apr 03, 2025 -

Principle Toyota of Hernando responded

Thank you for reaching out regarding your recent visit. We value your feedback and sincerely apologize for any inconvenience you may have experienced. Your concerns have been forwarded to the appropriate team for review, and you can expect a response soon. We appreciate your patience and look forward to addressing your concerns promptly.

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