Principle Toyota in Memphis

Great Service Department help Mr Jim Jablonski was a tremendous help which is rare this day and age of automated services. I was from out of town but he treated me like I had been Mr Jim Jablonski was a tremendous help which is rare this day and age of automated services. I was from out of town but he treated me like I had been a customer of Principle Toyota for years. He was very quick to respond to our vehicles needs and very caring and professional as well. That is how a service department can help a dealership sell cars. When we are in the market for a new Toyota, They will get our call. Thank you Jim More

It was wonderful a1 service ..mr jimmy was very polite and h Great friendly people...fair prices on used vehicle..nice clean dealership...great customer service....mr jimmy was very patient and polite and helpfu Great friendly people...fair prices on used vehicle..nice clean dealership...great customer service....mr jimmy was very patient and polite and helpful..experice just was nice all and all More

Great Customer service!!!! Although I didn't get the car I wanted, I got something even more better that I love with less miles and a warranty. The people were so nice and profe Although I didn't get the car I wanted, I got something even more better that I love with less miles and a warranty. The people were so nice and professional, and our salesman Jimmy was very helpful and patient he made sure we were both satified before leaving the dealership...thank you jimmy Yancy and Safiyya More

Quick, hassle free buying experience! We had a great buying experience today at Principle. Poh was a pleasure to work with & made us feel comfortable from the start. Principle was very com We had a great buying experience today at Principle. Poh was a pleasure to work with & made us feel comfortable from the start. Principle was very competitive with their pricing, staff was courteous, and knowledgeable on their products. We would definitely recommend this dealership & Poh to anyone we know looking to buy a Toyota! More

310 Miles to Graceland I found my used car by searching on Autotrader.com. I had a specific car and price in mind for my search. It quickly became clear that in order to get I found my used car by searching on Autotrader.com. I had a specific car and price in mind for my search. It quickly became clear that in order to get the car I wanted, some travel on my part would be absolutely necessary. After talking with several dealerships located in different states about listings, I can say for certain that the customer experience dealing with each staff is unique and not always a good one. What I liked the most about purchasing from Principle was the level of time and care my sales associate Kelly put forward to coordinate the entire sales process. Her level of effort, consistency and professionalism won me over to not only make the out of state drive and stay in order to test drive the car, but ultimately make the purchase. Unlike some other dealerships, they could have played the "hot hand" and sold the car to some one who could get their before I could make the trip. Holding the car for a week and ensuring a test drive was a nice touch. Everyone at the dealership who I met was very friendly and easy to work with. As it turned out, the vehicle I purchased had a fairly significant and costly engine issue not reported in the dealership inspection report provided. While buying a used car is a risk and there are after market warranties out there that ought to cover these things, what I am really grateful for and will recommend Principal Toyota to others on, is that they didn't stick me with the repair bill. Principal fixed the problem 100%. What more can you ask for in a car buying experience? More

Great customer service even after the sale. Todd Lochner is by far the best General Manager I have ever dealt with in the car business. He has great set of principles and does what's best for th Todd Lochner is by far the best General Manager I have ever dealt with in the car business. He has great set of principles and does what's best for the customer. I was worried about buying a car from another state but I couldn't be happier with my purchase. I strongly recommend Principle Toyota. They will go above and beyond for you. More

Purchased 2018 Toyota Highlander Found myself unexpectedly looking for a new vehicle after my 2010 Nissan Altima was totaled in a recent MVA but luckily I was able to find a vehicle I Found myself unexpectedly looking for a new vehicle after my 2010 Nissan Altima was totaled in a recent MVA but luckily I was able to find a vehicle I really liked pretty close to my original budget at Principle. Everyone there was exceedingly nice and made sure I was well taken care of from start to finish. Would definitely recommend them to anyone looking to buy from the Toyota brand in the future. More

Excellent Customer Service The whole staff is friendly and helpful, from the salespeople to the finance team! Cassi Nealy called me back immediately after I submitted an online The whole staff is friendly and helpful, from the salespeople to the finance team! Cassi Nealy called me back immediately after I submitted an online interest form on a Jeep Grand Cherokee. She set me up with Kelly Fast the next day. Kelly was thoughtful, very knowledgeable and showed concern through the entire process. Kayla Bunch helped me with the finance process, and although new to that position, has been with the company for a while and was very professional and friendly. Coming to Principle Toyota was night and day from the giant, mega ‘max’ used car lot where I spent the majority of my previous day. It really proves that this company takes the time to educate and support their staff. The facility itself was clean, offered beverages, and the team all worked efficiently together. Thank you for the positive experience! Two thumbs up! More

The best experience Jimmy Rooker was so awesome....He listened to what I wanted worked miracles for me and I left with a great new 2017 car and the biggest smile i ever h Jimmy Rooker was so awesome....He listened to what I wanted worked miracles for me and I left with a great new 2017 car and the biggest smile i ever had.....Thank you so much Jimmy and Erica I would recommend you guys to everyone!! More

Best car buying experience ever! My wife and I purchased a used 2016 Kia Sedona. It was a car buying experience made exceptional courtesy of Brandon Hoss who made us feel right at hom My wife and I purchased a used 2016 Kia Sedona. It was a car buying experience made exceptional courtesy of Brandon Hoss who made us feel right at home. Also Kayla who made the financial part of our purchase a breeze. We felt that we got an exceptional deal and would not hesitate to recommend Principle Toyota. More