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Principle Toyota in Memphis

Memphis, TN

4.7
1,847 Reviews

7370 Winchester Road

Memphis, TN

38125

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Showing 1,847 reviews

April 10, 2024

The dealership and workers are committed to the service in which they give. This means down to the last minute. More

by crogers4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ciara Hernandez
Apr 23, 2024 -

Principle Toyota in Memphis responded

Crogers4u, we are so pleased you enjoyed your visit to Principle Toyota!

April 05, 2024

I Appreciated the friendliness and efficiency of Shelton Maben. The check-in was quick and easy and check-out was just as easy More

by Larry Brooks
Recommend Dealer
Yes
Employees Worked With
Shelton Maben
Apr 23, 2024 -

Principle Toyota in Memphis responded

Hello Larry, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

April 04, 2024

Always willing to help quickly with a smile. I do wish there was a complimentary car wash at this location. More

by Rchast82222
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodger Parker
Apr 23, 2024 -

Principle Toyota in Memphis responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

March 25, 2024

Josh was very professional and knew the business well. He even gave me tips on how to keep my car in good condition. This is my favorite Dealership More

by GG Covington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Mar 25, 2024 -

GG Covington responded

A great Place to get service, always professional and helpful.

March 20, 2024

Jasper, service representative, was very efficient, cordial, and timely. In addition, Buddy, the financial representative, explained warranty and answered questions I had regarding the warranty. He is More

by Linda
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasper, Buddy Carnett
Mar 22, 2024 -

Principle Toyota in Memphis responded

Hi Linda, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. If you have any further questions, please give us a call. We're always happy to help!

March 18, 2024

Waited over 3 hours for an oil change with no updates. I finally went to find out what was going on, and the service advisor was gone to lunch. No one could give me a status update, and my car and keys co More

by John.mullikin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rodger Parker
Mar 30, 2024 -

Principle Toyota in Memphis responded

John.mullikin, we regret to hear that you had this experience with us. Here at Principle Toyota, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (901) 758-4040 to discuss ways we can better serve you in the future.

March 14, 2024

Reliable and dependable and goes over and explains all the things that was done to your car. More

by Blahmed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodger Parker
Mar 16, 2024 -

Principle Toyota in Memphis responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 13, 2024

Roger (Service Dept) is my go to for all of our Toyota maintenance needs. He is honest and friendly and communication is top notch. My 2010 Sequoia just turned over 265,000 miles (I drive it for work) an More

by SDLITTLEFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Poh Ng, Garwyne Jones, Rodger Parker
Mar 16, 2024 -

Principle Toyota in Memphis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Principle Toyota! We are always more than happy to assist you if anything else comes up. Take care!

March 13, 2024

The work was completed to my satisfaction and on time. Everything was great from checking in to pick up. Great customer service!! More

by PM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasper Walker
Mar 16, 2024 -

Principle Toyota in Memphis responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 12, 2024

Great job on giving me information about my vehicle…. The professionalism that Jasper gave me awesome More

by Willaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasper
Mar 14, 2024 -

Principle Toyota in Memphis responded

Hello Willaine, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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