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Principle Toyota in Memphis
Memphis, TN
1,851 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 03, 2020
Patient; Customer-caring; Friendly Kelly did a great job, she was very patient and customer-caring, trying to get her customer the best option with all the available benefit options. Kelly did a great job, she was very patient and customer-caring, trying to get her customer the best option with all the available benefit options. More
by Shi
Employees Worked With
Buddy Carnett, Kelly Fast
January 31, 2020
Great experience . All associates we dealt with were helpful and knowledgeable. We will recommend your dealership to all friends looking to purchase a vehicle in the future helpful and knowledgeable. We will recommend your dealership to all friends looking to purchase a vehicle in the future More
by jwjcheintz
Employees Worked With
David Fulton , Peter Butler, Cassidy Nealy, Jeff Larson
January 29, 2020
Garwyne Jones We have purchased 3 cars from Principle Toyota through the years and have always been satisfied with the process. Mr. Jones was very professional, kno We have purchased 3 cars from Principle Toyota through the years and have always been satisfied with the process. Mr. Jones was very professional, knowledgeable, and thorough without being pushy. He has my highest recommendation! Tom Gardner More
by tgardner
Employees Worked With
Garwyne Jones, Buddy Carnett
January 28, 2020
Love the this dealer, second time we buy there. They are always willing to help you find what you are looking for! Excellent treat at this dealer! always willing to help you find what you are looking for! Excellent treat at this dealer! More
by montano.carla
Employees Worked With
Rick In, Buddy Carnett, Tomas Villatoro
January 24, 2020
Quick and easy Kelly was friendly, proficient, enthusiastic and eager to help us stay within our budget.She was easy to talk to and she listened to what we told her Kelly was friendly, proficient, enthusiastic and eager to help us stay within our budget.She was easy to talk to and she listened to what we told her we wanted. I would recommend Kelly to any one of my friends! This is THe second vehicle we have purchased from Principle, and have always received great service. More
by Jeffreyawyatt
Employees Worked With
David Handley, Brandon Hoss, Kelly Fast
January 21, 2020
Jim Nelson was a friend to his customers I have been getting parts and service from Principle since my 1989 Performance Toyota Supra. Jim was a great person to serve the public. He was always I have been getting parts and service from Principle since my 1989 Performance Toyota Supra. Jim was a great person to serve the public. He was always knowledgeable and personable with every transaction. I think that he should be honored in some tangible way so that his friends on the other side of the counter can express their sentiments in his loss. He is a parts legend and will be fondly remembered. More
by Tkhill7
Employees Worked With
Tracy Tate, Gene Brewer, Keith Magnifico, Jim Nelson, Ronnie Burch
January 21, 2020
Great Buying Experience My husband & I had gone just to look to see what Tacoma trucks they had & prices. Jeremy Martin met us on the lot an d really listened to what we were My husband & I had gone just to look to see what Tacoma trucks they had & prices. Jeremy Martin met us on the lot an d really listened to what we were looking for, which they didn't have available at the time. We started talking prices about a truck that would be coming in a couple of weeks. He worked really hard to get the price that we wanted. We were extremely satisfied with all of Jermey's hard work effort on our behalf. More
by MamaC
Employees Worked With
Jeremy Martin, Brandon Hoss
January 10, 2020
2nd great experience with Principle Toyota I have been wanting a mid-size truck for a few years and after researching the market decided on a Tacoma. We bought a Highlander in August 2018 from I have been wanting a mid-size truck for a few years and after researching the market decided on a Tacoma. We bought a Highlander in August 2018 from Andy Fong and it was a great experience, so I met with Andy in December for a test drive. I told him I wasn’t in a position to make the purchase that day but he took the time to explain the features of the models I was interested in and set up the test drives. Andy was very accommodating, knowledgeable and did not try to pressure me, which I greatly appreciated. I saw a model on their website in January that I was interested in, called Andy for an appointment and negotiated an out the door price over the phone. When we arrived at the dealer he had all the paperwork ready for signatures, and the truck cleaned, full tank of gas and ready to go. Andy took the time to go through all the bells and whistles and explained and demonstrated the technology which saved me hours of reading the manuals. Great job Andy! It was also a pleasure to work with Peter Butler again on the financial side. Ps; We also like Todd Lochner’s commercials! More
by Apaccaman2
Employees Worked With
Peter Butler, Andy Fong
January 08, 2020
Two Cars - Excellent Experience on Both My wife and I each bought a car within one month of each other from Principle Toyota. She got a Corolla first and then I got a Camry a month later. We My wife and I each bought a car within one month of each other from Principle Toyota. She got a Corolla first and then I got a Camry a month later. We love both cars. More than that, we had an extraordinarily good experience buying both cars from this dealership. Everyone was friendly and transparent as we went through each step of the car buying process. Our salesman, Andy Fong, was without a doubt, the very best. I told Andy when we first met that I was not a quick decision-maker and I did not want him to pressure me or pester me with texts and emails and phone calls. He completely respected that and was more than helpful whenever I reached out. He took his time with both my wife and me, he was very knowledgeable and if he did not know an answer he found it out right away. He is an impressive guy – smart, incredible work ethic and very personable. Most importantly, I trusted him and would highly recommend him to anyone in the area looking for a car. Jeff Larson, the general manager, bent over backwards to be helpful and to cut us a great deal on both cars. He also tracked down the exact Camry I wanted (I had a specific color with certain features in mind that was difficult to find). Jeff found it and had it for me in short order. Jeff was above board, honest, and tried hard to please. I never felt pressured or made to feel like I was not getting a fair shake. Our final stop at the dealership was to see Peter Butler, the finance manager. He was very clear on every detail, was organized, and efficient. It was a pleasure to work with him. This was the perfect trifecta. One final note: when we started shopping for both cars, we went to another Toyota dealership in Memphis that was a bit bigger and where we thought we would get a good deal. NOT! It was a super-negative experience every step of the way. High-pressure tactics, lack of concern about what we wanted, overly aggressive and often rude salespeople. It was the total opposite from the service we received at Principle. Thanks to Andy, Jeff, Peter and the entire Principle Toyota team for making our dual car-buying adventure a great one in every way. More
by Frank B.
Employees Worked With
Peter Butler, Andy Fong, Jeff Larson
January 07, 2020
Purchase of new car Wonderful experience. Mr. Melton is a super man to talk with and deal with for a quality auto. I will recommend friends and family talk to him first. Wonderful experience. Mr. Melton is a super man to talk with and deal with for a quality auto. I will recommend friends and family talk to him first. More
by traci.freed1
Employees Worked With
Buddy Carnett, Jerry Melton
