Principle Toyota in Memphis

Great service and receptive employees at all levels! Highly recommend the Principle Toyota service department. Highly recommend the Principle Toyota service department. More

Took my vehicle for a service issue that turned out to be catastrophic. Principle reached out, presented options, and quickly arranged for me to test drive other vehicles. Within a weekend I had a new car a catastrophic. Principle reached out, presented options, and quickly arranged for me to test drive other vehicles. Within a weekend I had a new car and a great experience with service, sales, and finance. More

Quick courteous service no long wait time. Shelton Maben has a great personality and very informative. Shelton Maben has a great personality and very informative. More

Nice and clean facility with sales representatives eager to assist. Mr. Sandeep Soni, with the magical scarf was our rep. Professional friendly with a sense of humor. If ever I needed a fourth Toyota Tacoma to assist. Mr. Sandeep Soni, with the magical scarf was our rep. Professional friendly with a sense of humor. If ever I needed a fourth Toyota Tacoma, I will call or go by Principle Toyota. More

I highly recommend asking for Ciara Hernandez our Assistant Service Manager at Principle Toyota in Memphis. She's very courteous knowledgeable and professional. She promptly had our vehicle assessed Assistant Service Manager at Principle Toyota in Memphis. She's very courteous knowledgeable and professional. She promptly had our vehicle assessed and fixed and kept us informed the entire time. She's definitely the reason we will be going back! Great job Principle Toyota in having a valued team member! Thank you so much Ciara! You're definitely appreciated! More

Super friendly, very thorough and timely with appointments and reminders. Clean, accommodating waiting room too. Thank you! appointments and reminders. Clean, accommodating waiting room too. Thank you! More

I came in for a routine oil change. Roger assisted me with check-in. I left and and came back after the service had been completed. I was notified through text about maintenance that ne Roger assisted me with check-in. I left and and came back after the service had been completed. I was notified through text about maintenance that needed to be done regarding my Camry. Roger and I scheduled my next service and he was very knowledgeable and informative. Roger told me he would not be there for my next service but introduced me to the tech that would on my return. They both gave a sense of assurance as they listened to my concerns. I really appreciate Roger's professionalism. I look forward to returning to Principle Toyota in the future for my repairs. More

Had appointment for a recall on my vehicle. Service department friendly and professional. Repair rescheduled for a later date due to parts out of stock. Repair finished 2 days later approximat Service department friendly and professional. Repair rescheduled for a later date due to parts out of stock. Repair finished 2 days later approximately 2 hours earlier than appointment! Great service department. More

When my Camry wouldn't start I called AAA and your service dept. So pleased that the battery was replaced and there was no major problem. I was in and out in a reasonable time. Thanks service dept. So pleased that the battery was replaced and there was no major problem. I was in and out in a reasonable time. Thanks More

Not a good experience. Likely won’t go back. John, the service rep, seemed like a nice guy, but I wish he told me up front that the dealership would hold my truck until t Likely won’t go back. John, the service rep, seemed like a nice guy, but I wish he told me up front that the dealership would hold my truck until the warranty company paid for their portion of the repairs. That felt like my truck was being held hostage. In total, the experience took 7 days for fairly minor repairs. Although my truck had been repaired, the dealership kept my truck over the weekend due to not being paid by the warranty company. It was a real inconvenience. I might have felt better if they had offered a discount or offered a courtesy vehicle for the weekend. More