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Principle Toyota in Memphis
Memphis, TN
1,847 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 05, 2024
Everyone went above and beyond from my first phone call to provide me with excellent service!!! Ciara and Marcus were both wonderful! I would recommend this dealership to everyone! This dealership is top n to provide me with excellent service!!! Ciara and Marcus were both wonderful! I would recommend this dealership to everyone! This dealership is top notch!!! More
by LoveWarriorJC
Employees Worked With
Ciara. And Marcus
August 04, 2024
Not a great experience. I received a recall notice so I made an appointment. When I arrived, I was told it would take 4-5 hours to even look at the vehicle and determine if I received a recall notice so I made an appointment. When I arrived, I was told it would take 4-5 hours to even look at the vehicle and determine if I need the recall and that they didn’t have the parts. The guy who helped me said that I needed an oil change since I was there. I asked if it was covered under my warranty and he said it was. As it turns out, I did not need an oil change since it had only been 2,000 miles and it wasn’t covered. They charged me over $100 and simply said he was mistaken. I feel misled and that my trusting nature was taken advantage of. More
by hlavenue1
Employees Worked With
Joshua
July 27, 2024
I am always very pleased with the Service Department. I called and made my appointment for service with Rodger Parker (Assistant Service Manager) who has always been wonderful. I explained my concerns an I called and made my appointment for service with Rodger Parker (Assistant Service Manager) who has always been wonderful. I explained my concerns and he assured me they would get to a resolution. When I arrived he met me with everything ready to go. Seth drove my car with me so that he could recreate my problem I was experiencing and he was able to hear it. He explained exactly what was happening to my Highlander in an easy to understand manner. He and Rodger were both great. I will not be taking my car to any other dealership. More
by Sbayzie
Employees Worked With
Seth, Rodger Parker
July 26, 2024
Zeenan Pathan was a huge help in buying our new vehicle! Zeenan worked very hard to help us find the perfect vehicle. He listened to what we wanted and searched for it. Zeenan kept us informed of vehicles Zeenan worked very hard to help us find the perfect vehicle. He listened to what we wanted and searched for it. Zeenan kept us informed of vehicles arriving on the lot, sent us photos and videos of them, and patiently answered my obscure questions. Zeenan is also professional and very friendly. He really went the extra mile for us! More
by Curtis
Employees Worked With
Zeenan Pathan
July 25, 2024
I have been a customer for over 25 years and it is because of the customer service. Respect, empathy and knowledge are the key factors that keep me coming back. because of the customer service. Respect, empathy and knowledge are the key factors that keep me coming back. More
by LMays52
Employees Worked With
Rodger Parker
