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Principle Toyota in Memphis
Memphis, TN
1,881 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 28, 2022
Never coming to this dealership again. Lesson is learned. Worst customer service ever. Have been harassed by Rodger Parker twice. Today after the Oil exchange service, I had some questions Lesson is learned. Worst customer service ever. Have been harassed by Rodger Parker twice. Today after the Oil exchange service, I had some questions of my bills. He was being rude because of asking such questions. Then, I have said nicely that its ok here is my card just take it. And, he got really angry and told me not to talk to him that way. I was totally shocked. I asked him why is he getting angry? And, why is they being so rude? I am really sorry that he would overreact that way for no reason. He was also lying to the other employees that I have slammed the card on his face. This very ridiculous of him. There is a video recording and everything can be seen from the video. He will only be found lying pathetically. I am very heart broken right now because of this and wish I have never been to this dealership. He was also being very rude I came here last time. He told me that my oil change will be done in an hour. I have waited 1 hour and then came back to him, he said this time that it will take another 30 mins. Then, I came back to him after 30 mins, he said another 20 mins. I came back after 30 mins and my car wasn't ready. My wife needed help and she was calling me. When I came back for the 3rd time and my car wasn't ready, all I said to Rodger that "It took the longest time ever". And, he got very pissed of and said that he already told me its gonna take long. Why didn't I come earlier? And, he was calling other employees and telling them that I was very impatient and came to him 5 times for my car, while I have only came 3 times. And, I was talking to him Nicely said that this time I have waited the longest. I don't understand what's the point of getting angry regarding this? This is very unfortunate and ill mannered behavior to see from someone. I think this guy have some anger issues and need treatment for that. I moved to Memphis in 2018 and have been coming to this dealership in almost every six months. A lot of people have helped me before, specifically I remember a guy name Forrester. He was being nice and many other employees were being nice too. But, I had to deal with Mr. Rodger Parker twice and both times I had very bad experiences with him. I feel sorry for this person and hope he gets help curing his anger issues. I have never experienced behavior like this from anyone before. This is very pathetic. I will avoid coming to this dealership from now on. More
by Mohammad Islam
Employees Worked With
Rodger Parker
August 18, 2022
Lisa Mowery made the buying process simple. From the pre-order process through delivery of my Tacoma. I believe she sets the standard to which all others should be measured. She was sincere and From the pre-order process through delivery of my Tacoma. I believe she sets the standard to which all others should be measured. She was sincere and cared about helping me find just the right vehicle. A true asset to Principle Toyota. More
by ~Blake
Employees Worked With
Buddy Carnett, Lisa Mowery
August 10, 2022
If you are in the market for a new vehicle, do yourself an incredible favor and go to Principle Toyota in Memphis! The salesman you want to talk to is Mr WILL COLEMAN. I cannot say enough good things abo an incredible favor and go to Principle Toyota in Memphis! The salesman you want to talk to is Mr WILL COLEMAN. I cannot say enough good things about this gentleman. A vehicle is one of biggest purchases you will make besides a house and Mr Coleman made sure that the entire experience was incredible. From the time we arrived on the lot just looking, through the negotiation process, and through the delivery process he was incredibly attentive, open to our requests, and informative in all aspects. It was a little over two weeks before delivery and Mr Coleman kept us well informed about our truck. He was prompt in answering or returning every phone call and text message. A true professional from day one. I had many questions and he answered them all. If you go to Principle Toyota, ask for WILL COLEMAN, and you WILL NOT be disappointed. More
by JohnBlyth
Employees Worked With
******. Will Coleman ******* , Brandon Hoss
July 30, 2022
Awesome experience, they are a really good customer of mine on back in. Didn’t realize how great of a first car buying experience for my wife. Made our day!!! mine on back in. Didn’t realize how great of a first car buying experience for my wife. Made our day!!! More
by Blake
Employees Worked With
Jimmy Rooker, Tomas Villatoro
July 22, 2022
Darrell has helped my wife and I with the purchase of 2 vehicles. He is a true professional and after he helped my wife with her new 4 runner, I went back specifically to work with him on a new truck. The vehicles. He is a true professional and after he helped my wife with her new 4 runner, I went back specifically to work with him on a new truck. The rest of the staff made our experience quick and easy and got us on the road. Darrell is a great asset to help you through the decision process of buying a new vehicle. More
by npera87
Employees Worked With
Darrell Smith
July 20, 2022
This is my second vehicle with Principle Toyota and dealing with Mr. Cliff Jones. He is great and he shows that he cares. I have told everyone that I know to go see him because he will definitely get y dealing with Mr. Cliff Jones. He is great and he shows that he cares. I have told everyone that I know to go see him because he will definitely get you riding. Thank you Mr. Jones!!! More
by Mrs. Richardson
Employees Worked With
Cliff Jones
June 23, 2022
This is our second car with Principal Toyota! We love the staff and enjoy the atmosphere! Jimmy went above and beyond to help me and my family get that car we wanted! Would definitely recommend t We love the staff and enjoy the atmosphere! Jimmy went above and beyond to help me and my family get that car we wanted! Would definitely recommend them! More
by Clm1114
Employees Worked With
Jimmy Rooker, Todd Lochner, Brandon Hoss
June 17, 2022
Jimmy was great! ! The process was simple and so easy! It helps having a salesman that advocates for you and your needs! Would recommend this place to anyone. I’m in l ! The process was simple and so easy! It helps having a salesman that advocates for you and your needs! Would recommend this place to anyone. I’m in love with my car!! ❤️ More
by kaylasmetzer
Employees Worked With
Jimmy Rooker, Sandeep Soni, Brandon Hoss
June 09, 2022
Kelly was super helpful and kind for our out-of-state purchase! When we arrived the car was clean and ready and the paperwork went quickly. purchase! When we arrived the car was clean and ready and the paperwork went quickly. More
by libjoiner
Employees Worked With
Shelton Maben, Kelly Fast
June 04, 2022
Principle is a state of the art, first class Toyota Dealership. Jimmy Rooker was patient, knowledgeable, and committed to delivering a vehicle that surpassed our expectations for features and pricing! Dealership. Jimmy Rooker was patient, knowledgeable, and committed to delivering a vehicle that surpassed our expectations for features and pricing! One of the Managers, Grant, stepped in to resolve a concern we had and he and Jimmy patiently brought us forward to a mutually beneficial conclusion. I would highly recommend this dealership for their professionalism and integrity. We love our new Toyota Tacoma. More
by mtbaker901
Employees Worked With
Jimmy Rooker, Grant Bailey, Brandon Hoss
