Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Principle Toyota in Memphis
Memphis, TN
1,848 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,849 reviews
June 02, 2022
I recommend Kelly and Principle Toyota because of how well Kelly took care of my mom while she waited months for a new 2022 Forerunner. We couldn’t be more grateful for the entire staff who assisted us i well Kelly took care of my mom while she waited months for a new 2022 Forerunner. We couldn’t be more grateful for the entire staff who assisted us in finding the car we wanted. More
by KK0617
Employees Worked With
Peter Butler, Kelly Fast
May 29, 2022
Sandeep was great! He was honest and transparent from the start! I will go back to him when I buy my next truck! Overall great service. He was honest and transparent from the start! I will go back to him when I buy my next truck! Overall great service. More
by Will
Employees Worked With
Sandeep Soni, Buddy Carnett
May 21, 2022
Mr. Darrell Smith assisted my wife and I during our car buying experience at Principle Toyota. Darrell was very helpful and made the whole process pleasant. With Darrell's help the sale was quick and we ar buying experience at Principle Toyota. Darrell was very helpful and made the whole process pleasant. With Darrell's help the sale was quick and we are very pleased with the vehicle we selected. He was very professional and easy to work with. Thanks again for all of your help Darrell and we will recommend Principle Toyota to other's. (The McKinney's) More
by lancemck1
Employees Worked With
Darrell Smith
May 20, 2022
Poh helped me purchase my lease out today. The whole process was quick, easy to understand, transparent and quite enjoyable. Poh is knowledgable, resourceful and fun to work with. Highly recom The whole process was quick, easy to understand, transparent and quite enjoyable. Poh is knowledgable, resourceful and fun to work with. Highly recommend Poh. More
by Yelena
Employees Worked With
Poh Ng
May 20, 2022
Poh is one of my favorite people to talk to. We bought our first car with Poh 7 years ago, and since then she is the only person we call when we need cars, service or have general questions. I h We bought our first car with Poh 7 years ago, and since then she is the only person we call when we need cars, service or have general questions. I highly recommend Poh for your car buying and leasing needs. Thank you Poh for outstanding service. More
by Yelena
Employees Worked With
Poh Ng
May 17, 2022
I went to the dealership with a scheduled appointment and was told that there would be a 2-3 hour wait for service. I stopped bringing my car to this location previous because I had to wait 3 hours with an a was told that there would be a 2-3 hour wait for service. I stopped bringing my car to this location previous because I had to wait 3 hours with an appointment. I asked to speak to a manager to explain previous experience and told that the wait time again would be atleast 2-3 hours. When asked if I could drop the car off the following day to be worked, I was informed no by the receptionist and informed that was against policy. of course was not going to argue with her because she didnt make the rule. Customers shoule be told at the time of making the appointment that there will be a 2-3 hour wait even with an appointment so that they can decide for themselves or prepare to waste half of a day. More
by Discouraged service customer
Employees Worked With
Todd Lochner
May 17, 2022
Getting my car at the Principle Toyota was great experience. I got to test drive the car and even take it home for the night once leaving only my deposit on-site. Great service all the way around. J experience. I got to test drive the car and even take it home for the night once leaving only my deposit on-site. Great service all the way around. Jimmy introduced me to the service manager and others around the facility, so now it feels like the place I know. Great service and very well organized experience. More
by Kinga
Employees Worked With
Jimmy Rooker, Buddy Carnett, Rodger Parker
May 17, 2022
Jason was very helpful and honest. He provided very helpful advice and also treated us with respect and professionalism. I don't want someone to try to sell me the car they want me t He provided very helpful advice and also treated us with respect and professionalism. I don't want someone to try to sell me the car they want me to buy. I want someone like Jason who will help me buy the one that best fits our needs. Great job Jason! More
by allanbowden.bbofm
Employees Worked With
Buddy Carnett, Jason Montemayor
May 08, 2022
Jimmy was awesome to work with. He did everything as promised. Service was impeccable! Communication was excellent! Would highly recommend Jimmy and Principle Toyota!!! He did everything as promised. Service was impeccable! Communication was excellent! Would highly recommend Jimmy and Principle Toyota!!! More
by Vikkirandall
Employees Worked With
Jimmy Rooker, Buddy Carnett, Jerry Melton
