Principle Toyota in Memphis

Emailed Sales Manager, contacted by what appeared to be an email bot? I was told I would be contacted by a sales rep and it never happened. I wanted to trade in a previous buy from Principle for a new ca an email bot? I was told I would be contacted by a sales rep and it never happened. I wanted to trade in a previous buy from Principle for a new car, because mine was paid off. Taking my business elsewhere this time. More

Today I was planning to buy a 2022 Toyota and this person say that I look like a Housekeeper, he didn't know that I had $20,000.00 for the down payment, I left and bought a 2022 Honda Accord, I am happy with say that I look like a Housekeeper, he didn't know that I had $20,000.00 for the down payment, I left and bought a 2022 Honda Accord, I am happy with my new car, I won't recomend this person or the dealer he works for. More

We ONLY buy our vehicles from Cassi at Principle. She always makes the process as smooth as possible. She listens and follows through every time. She is very knowledgeable and personable. We alway She always makes the process as smooth as possible. She listens and follows through every time. She is very knowledgeable and personable. We always walk away with exactly what we want, and she will search until we find exactly that! Cassi is the WHY we keep going back to Principle. More

Sandeep Soni with Principle Toyota sold my mother a new 2023 Camry LE. He was so patient and understanding with her and made the process of buying a new car easy for her, I highly recommend Mr. Sandeep S 2023 Camry LE. He was so patient and understanding with her and made the process of buying a new car easy for her, I highly recommend Mr. Sandeep Soni. I appreciate you! Debbie Tucker More

Never coming to this dealership again. Lesson is learned. Worst customer service ever. Have been harassed by Rodger Parker twice. Today after the Oil exchange service, I had some questions Lesson is learned. Worst customer service ever. Have been harassed by Rodger Parker twice. Today after the Oil exchange service, I had some questions of my bills. He was being rude because of asking such questions. Then, I have said nicely that its ok here is my card just take it. And, he got really angry and told me not to talk to him that way. I was totally shocked. I asked him why is he getting angry? And, why is they being so rude? I am really sorry that he would overreact that way for no reason. He was also lying to the other employees that I have slammed the card on his face. This very ridiculous of him. There is a video recording and everything can be seen from the video. He will only be found lying pathetically. I am very heart broken right now because of this and wish I have never been to this dealership. He was also being very rude I came here last time. He told me that my oil change will be done in an hour. I have waited 1 hour and then came back to him, he said this time that it will take another 30 mins. Then, I came back to him after 30 mins, he said another 20 mins. I came back after 30 mins and my car wasn't ready. My wife needed help and she was calling me. When I came back for the 3rd time and my car wasn't ready, all I said to Rodger that "It took the longest time ever". And, he got very pissed of and said that he already told me its gonna take long. Why didn't I come earlier? And, he was calling other employees and telling them that I was very impatient and came to him 5 times for my car, while I have only came 3 times. And, I was talking to him Nicely said that this time I have waited the longest. I don't understand what's the point of getting angry regarding this? This is very unfortunate and ill mannered behavior to see from someone. I think this guy have some anger issues and need treatment for that. I moved to Memphis in 2018 and have been coming to this dealership in almost every six months. A lot of people have helped me before, specifically I remember a guy name Forrester. He was being nice and many other employees were being nice too. But, I had to deal with Mr. Rodger Parker twice and both times I had very bad experiences with him. I feel sorry for this person and hope he gets help curing his anger issues. I have never experienced behavior like this from anyone before. This is very pathetic. I will avoid coming to this dealership from now on. More